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Q: computer internet problems ( Answered 5 out of 5 stars,   2 Comments )
Subject: computer internet problems
Category: Computers > Internet
Asked by: rintin-ga
List Price: $25.00
Posted: 10 Oct 2004 15:27 PDT
Expires: 09 Nov 2004 14:27 PST
Question ID: 412917
when I go to internet sites in the UK, and they have a map icon, and I
click the map icon, I get an error message, "internet
explorer....encountered problems....this site will error
message will be sent."  Then I am kicked out, back to my desk top?  I
want to see the map???  Why can't I get the map???

Request for Question Clarification by denco-ga on 10 Oct 2004 16:01 PDT
Howdy rintin-ga,

It might help researchers if you could provide a sample web site address
(or two) where this problem happens to you.  Thanks!

Looking Forward, denco-ga - Google Answers Researcher

Clarification of Question by rintin-ga on 11 Oct 2004 08:34 PDT
thanks, one site was,   another was
www.pubs/com/grape (I think grap14html, not exactly sure of the last
part.)  And don't have exact address but under Lime House London, then
clicked on St. Ann's church, then the map icon, same thing.  Just
looking at various pubs, churches, cemetaries, in London.

Request for Question Clarification by aht-ga on 14 Oct 2004 11:41 PDT

The maps for are actually provided through, an online mapping service provider.

Please try going directly to and let us know
if you are able to use their mapping applet in your browser. If it
causes the same error, then please tell us whether you have run
Windows Update on your PC to check for any necessary patches to your
Internet Explorer installation.


Google Answers Researcher

Clarification of Question by rintin-ga on 17 Oct 2004 16:06 PDT
to aht-ga,  your response worked.  I am not sure how or why, but I got
on the internet map site you mentioned,  and got on the other map
sites for locations in London.  I don't know what made it suddenly
work, but I appreciate your help.  Corinne
Subject: Re: computer internet problems
Answered By: aht-ga on 18 Oct 2004 00:55 PDT
Rated:5 out of 5 stars

The most likely explanation as to why you were experiencing the
problem, is that the applet (a small program) that Multimap uses to
display the maps in your Internet Explorer was not able to be loaded
(perhaps due to your security settings) as long as the map was being
generated and displayed in response to a request embedded on a
different site (such as the pub guide sites). By going directly to
Multimap's own website, you were able to load the applet (or rather,
your browser was able to automatically request the applet) since the
applet was being provided by the very site you were visiting. Once the
applet had been loaded, you were then able to use the map links on the
other sites without needing to reload the applet.

It may be necessary for you to revisit periodically in
the future if you run into the same problem; this can happen if the
applet has a self-expiry date after which it needs to be reloaded, or
if the applet automatically checks for a newer version of itself each
time it tries to run.

Another mapping service used by the pub guide sites you mentioned is ; again, I recommend that you visit their
site directly and make use of their mapping service (perhaps to locate
Downing St. in London, for example) to ensure that any necessary
applets are downloaded.

As well, please do not overlook my mention earlier of using Windows
Update to ensure that you have all of the latest patches installed for
your Internet Explorer. You can access Windows Update by either using
the link in your browser ( Tools> Windows Update ) or by going
directly to .

Problems such as this are often hard to conclusively troubleshoot, as
sometimes they can disappear with something as simple as a reboot, or
as complex as having to change your security settings. In this
particular case, if the problem reappears, please let me know (along
with any additional information you can provide about the
circumstances that led to the problem reappearing) and we can continue
to narrow down the possible causes.

Best regards,

Google Answers Researcher
rintin-ga rated this answer:5 out of 5 stars
easy to understand, and I am computer illeterate.

Subject: Re: computer internet problems
From: bomanator-ga on 14 Oct 2004 11:31 PDT
Try updating your OS.
Maybe a virus/spyware?  Try and
Subject: Re: computer internet problems
From: andrewfitz-ga on 15 Oct 2004 18:45 PDT
Have you simply tried using another browser to access the site?

Try this one; it is VERY GOOD:

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