I want to book a vacation through Vacationstogo.com but want to find
out first if they are a rebutable company and website.  How would I do
that? Or can you research if there are alot of complaints regarding
this web site?  thanks in advance.

Hi gardnervillian,

Firstly, it's always wise to check into companies where you plan to do
business. Many times, they are reputable businesses, however,
sometimes there will have been complaints processed against the
company. This appears to be one those times.

Checking the Better Business Bureau for any complaints processed
against Vacation To Go, I located four different companies by that
name. I then went to the Vacation To Go website and located their
address and identified it as one of the businesses found in the BBB.
Unfortunately, this is the only one of the four which has had various
complaints against them.

Here is the information found on Vacation To Go on the Better Business
Bureau website:

Original Business Start Date: 05/01/83
Type of Entity: Travel Agency
Principal: Alan Fox, President
Phone Number: 713-974-2121
Email Address: ehankamer@vacationstogo.com
Web Site Address: www.vacationstogo.com
Membership Status: no
Type of Business: Travel Agencies & Bureaus

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 25
Number of complaints processed by the BBB in last 12 months: 14

Complaints Concerned:

Sales Issues: 1
Outcome of the complaint -
Company made good faith effort to Resolve: 1

Product Quality Issues: 1
Outcome of the complaint -
Unresolved: 1

Refund or Exchange Issues: 2
Outcome of all complaints -
Resolved: 2

Contract Issues: 4
Outcome of all complaints -
Resolved: 3 
Company made good faith effort to Resolve: 1

Customer Service Issues: 11
Outcome of all complaints -
Resolved: 6 
Unresolved: 1
Company made good faith effort to Resolve: 4

Credit or Billing Issues: 6
Outcome of all complaints -
Resolved: 4 
Company made good faith effort to Resolve: 2

As you can see, although there were quite a few complaints on a number
of issues, most of them have either been resolved or have tried to be
resolved.

Source: 
Better Business Bureau
http://www.bbb.org/


Having given you the bad news, there is some good news. There are
quite a few positive testimonials on Vacations To Go. You can read
them here:

Epinions.
http://www.epinions.com/Vacations_to_Go_Online_Stores_Services/display_~reviews

Click on each one to read the full review.


This next site may interest you. It details the traffic for the
Vacations To Go website:
Alexa
http://www.alexa.com/data/details/traffic_details?q=&url=vacationstogo.com


Search criteria:
BBB
testimonials OR reviews "vacationstogo" 


I hope the information provided is helpful. If you have any questions
regarding my answer please don't hesitate to ask before rating it.

Best regards,
Rainbow

WOW, what a great job, thank you so much!

Hi gardnervillian,
Thank you very much for the rating and tip.
Best wishes,
Rainbow

As a travel agent in Canada, we have a governing body that dictates
how we operate.  In the US there is an organization titled ASTA
(American Society of Travel Agents)  Do not ever book any travel
unless the agency belongs to a recognized travel body.  These
organizations will offer a mediation process should there aver be any
issues.  Also, agencies are required to uphold minimium standards in
regards to the handling of funds, dispute mediation, and other related
issues.  ASTA has a division related to consumers.  More info can be
found at www.travelsense.com.

Also via this website you can verify an agencies membership at the
Consumer Affairs Department of the American Society of Travel Agents. 
The link for this is http://www.astanet.com/about/agentsearch.asp

Good luck and enjoy your vacation.

Most of all, if something looks to be too good to be true, it probably is!