Thor Appliances SUCK!!!! STAY AWAY FROM THIS COMPANY!!!
I bought a Thor washer/dryer combo three and half years ago. I was a
MAJOR fan the first six months, and recommended it to everyone I knew
-- I mean everyone. I was Thor's biggest brand enthusiast. I live in
New York City, where most people don't have personal washer/dryers
because of a lack of space and proper plumbing/venting. So the arrival
of this machine was BIG!! It was low-capacity but it worked. I loved
it, but the good times didn't last...
I had to have the repairman fix the Thor machine twice within the
first year. Sure, it was covered under the one-year warranty, but
that didn't stop it from breaking down twice a year in the following
two years (six times total). I paid on average $150 per visit from the
repairman. The repairman felt so sorry for me that he even fixed it
twice for free at his own expense, not Thor's. This was Thor's very
own "certified technician"...the only one in the New York region. He
now has nothing to do with them, and perhaps never will again.
The misery didn't stop there. I repeatedly called John Lee, one of the
senior executives at the company's headquarters, and he was
unresponsive to say the least, and basically said it's my problem that
the machine is breaking repeatedly -- "sorry, the one-year warranty is
up, I can't do anything. you're on you're own now." I predict that
this company will go out of business. They don't care about customers
AT ALL.
Current status? I still have the lemon in my apartment, and it stopped
drying properly since the repairman's last visit three months ago.
Moreover, it sounds like the bearings on the drum went bad, because it
makes a loud grinding sound. It also rattles like crazy during the
spin cycle, and prompted my next door neighbor to complain to me and
my building management. Forget about running it while trying to talk
on the phone or sleep -- it's so loud, because it's falling apart! My
wife is angry at me because I've waited so long to throw it out -- all
she wants is a machine that will do the laundry! I'm making
arrangements to have it picked up and delivered to the dumpster, even
though I haven't had it a little more than three years. It sucks, but
I can't continue to throw good money after bad. I can't deal with the
frustration! I just wish I could get my money back -- roughly $1,100.
For that amount over the past four years, I could've paid a cleaning
service to pick up, wash, dry, fold and deliver my laundry to my door!
Anyone who considers a Thor, please contact me at
maxkalehoff@yahoo.com. I would like to share my experience in more
detail, and reduce the number of victims of this company. Even if most
of their machines do work well -- meaning mine was a rare lemon --
it's a disgrace how they treated me. Regardless, I doubt that mine was
the only machine to fall apart. For the record, I'm NOT out to get
Thor -- the executives will have to live themselves and their
reputation, and that will be hard enough. Their credibility and
integrity has been damaged severly. However, I do care about others
that they try to rip off.
Good luck with your washer/dryer search. Please contact me if you are
considering purchasing a Thor. Or, if you do purchase one, insist on a
very extended warranty at their expense, minimum of five years to
annualize/justify the cost. Better yet, don't risk it at all. Check
out other options, there are more offerings these days. There
certainly is a market for them. If anyone has had good experiences
with other single unit washer/dryers, please let me know. I need a
new one. |
