My questions are in relation to companies that are using web based
services as an integral part of their business strategy. This includes
B2B and B2C web sites as well as internal web based applications such
as corporate Intranets.

In the following questions, customers refer to people using a web site
as well as internal employees.

Which market segments have the strongest need for providing a high
level customer satisfaction through their web based services?

What are the key customer needs being catered for by these online services?
 
What are the key business needs for achieving customer satisfaction in
these markets?

What are the main pain issues that these market segments face that
could be rectified through achieving higher levels of customer
satisfaction with these web based services.

Which of these segments have the strongest vertical markets?