Hi, steve314-ga:
Given the specific context of a customer and a vendor, perhaps one
should describe this as a negotiating or bargaining tactic, rather
than a debate argument tactic. Here the technique is cataloged as the
"Leapfrog":
[Dirty Little Tricks We All Play in Licensing (PPT)]
(Leapfrog, page 20)
http://www.uvapf.org/documents/dirtytricks.ppt
[Dirty Little Tricks People Play in Licensing (PDF)]
http://www.les-france.org/Docs/BentleyRitter.pdf
* "No, I don?t think I can agree to that, but let?s move on and come back to this."
- Prays on your desire to make progress in negotiations
- Usually occurs well into the negotiating process
* Usually done again and again in the later stages of negotiation
* An attempt to get you to concede on many points, without giving
anything in return!
* Usually when you do go back, they will dig in their heels, resulting
in you conceding on many points, and they concede on few.
* Best defense: don?t let them leap, not even once. When they try,
just say, "then let?s stop here, so you can go back to management for
guidance on that issue." They likely won't try it again.
* * * * * * * * * * * * * * * * *
To use the terminology of Eric Berne's Games People Play (1964) and
Transactional Analysis (TA), the store owner is "collecting brown
stamps" by raising numerous complaints, less for the sake of the
individual issues than for accumulating a mass of them:
[Relationships with Others]
http://mentalhelp.net/psyhelp/chap9/chap9h.htm
"Sometimes game playing leads to 'Stamp Collecting,' a TA term for
storing up points for feeling bad, e.g. being 'dumped,' or for doing
good. Then, 'Brown Stamps' for being hurt can be cashed in for a
guilt-free temper outburst, a week end binge, or some other revenge.
'Gold Stamps' for being good can be cashed in for a good time--a
shopping spree or a night on the town--which you wouldn't let yourself
do if you hadn't been so good."
As a negotiation tactic the brown stamp collector hopes to win
concessions from the other party "because you owe me."
But sales people can collect brown stamps too! See the article here:
[Are you collecting brown stamps?]
http://www.theachievementcentre.com/articles/article_18.html
"Habitual brown stamp collecting is fatal to a salesperson."
* * * * * * * * * * * * * * * * *
Finally there exists a well-known classical reference to the
"multipying issues" phenomenon, the mythical Greek Hydra:
[Hydra]
http://www.pantheon.org/articles/h/hydra.html
"The Hydra had the body of a serpent and many heads (the number of
heads deviates from five up to one hundred there are many versions but
generally nine is accepted as standard), of which one could never be
harmed by any weapon, and if any of the other heads were severed
another would grow in its place (in some versions two would grow)."
For a judicial application of this figure of speech, see here:
[SYNOWSKI et al vs. CONFEDERATED TRIBES OF GRAND RONDE]
http://www.grandronde.org/court/PublishedOpinions/SynLewRam.PDF
"Each case began as a relatively straightforward one, in which the
only issue was whether the Petitioner had the required professional
license -- a factual issue on which the parties do not disagree.
However, by the end of each IRB hearing, that simple and
straightforward issue had been transformed into a hydra of ever
multiplying issues and complaints."
regards, mathtalk-ga |