can cross-sell increase customer satisfaction?

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Clarification of Question by arlenekaren-ga on 12 Nov 2004 11:58 PST

In the context of call-center and servicing, I would like to get a
better understanding of how customers perceive the value of
cross-selling within the overall servicing experience. The company
that I work for has statistics that indicate that the cross-sell
experience has a positive experience on the overall experience,
however I wanted to benchmark our internal results, externally.

Perhaps if you can explain how you cross-sell; someone will have an
idea. Some examples may help.   Neil

Thank you for your question.  
 
However, I believe that to answer it well, your question will require
more time and effort than the average amount of time and effort
associated with this price. Here is a link to guidelines about pricing
your question, in the pricing guide:
https://answers.google.com/answers/pricing.html