Real Vegas Online http://www.realvegasonline.biz/index2.html

In the site, I had deposit $500 credit for playing games in 12/29/05.
After I deposit my money for the site, when I start game windows. It
shows coupon code on the screen. I redeemed the code and I got $800
for the bonus. It makes my total credit $1,300 for the game. I doubt
the casino would be this nice. I check the coupon
policy which the link does not clear show on the game window. It says
"*Minimum 30 times wagering of deposit & bonus" The link is
http://www.realvegasonline.com/promotions2.asp
I don't get this mean at first, but I decide not to play in the site
so I request withdraw my $500 to my account. The transaction has been
denied in 1/1/06. I called the representative for refund my money for
the account. Phone number is 1-800-824-3175. The representative say
since I redeem the coupon, I have to wager 30 times of deposit and
bonus before I can withdraw any money which means I have to wage my
$500 original deposit plus $800 bonus deposit times 30 equals $39,000
before I can withdraw my money. It makes me feel kind of impossible to
meet the requirement. I said I have not play any penny for games. I
just want to refund my initial money and void my bonus. He say that is
impossible and it is not going to change. He force me to play games
and hang up the phone. The representative is mean. I am forced to play
the games to get my money back. After the phone call, I tried if I can
meet the requirement to get my money back. I play small around 5 to 15
dollar for my every bet, but the odd to win is less than 30 %. Even
the game "war" (the game bet who gets bigger number card wins) , I
place the same bet every game. It still keep me losing money.  Until
now, I only got $20 left in the game credit, and I am only waging
around $6,250. It is still too far away for the requirement 39,000. I
give up to get my money back, but I am still wondering whether it is
legal that "Real Vegas Online" can decline my refund request when I
have not start to play any money in my account? I think it is scam. 
Other people would have the same situation happened too. The games
they provide that the odd is totally unfair. I just want to get some
inputs for the situation and hope no more people be cheated for the
site.

Sincerely 

Roye

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Clarification of Question by roye-ga on 03 Jan 2006 15:37 PST

I feel bad and depressed when I talked to their representative. He is
rude and mean. I know the risk I might have to face for gambling , but
the rule they set is too unfair. If they allow me to cash out my
initial deposit or the cash requirement is not this unreasonable, I
would not explain a word if I lose in the games. Now, I got only $20
credit in the account, I put a withdrawal request for the last $20 and
I still not sure if they will let me cash out this $20.

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Clarification of Question by roye-ga on 03 Jan 2006 21:37 PST

The site I open the account is http://www.realvegasonline.com

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Clarification of Question by roye-ga on 10 Jan 2006 20:30 PST

My last $20 withdrawal has been denied. I think Realvegasonline.com is
a scam company. Just hope no more people be cheated by the company.

Unless you are very wealthy and enjoy trying risky ventures, I cannot
even figure out a reason why someone would send $500 to a company they
know nothing about to play a game that they don't understand.

I've read the full terms and conditions attached to the use of the
bonus code. I am not an attorney, but it seems to me that the site is
holding you responsible to the terms and conditions to which you
agreed when you redeemed the bonus. You apparently failed to inform
yourself of those terms and conditions, but that does not mean that
you are not bound by them.

Hi,
I also use Royal Vegas, but only in the "Play for Fun Mode"
I read their terms and conditions on playing for real money and
decided that it wasn't for me.

Kind regards
Ross (Australia}

Their terms and conditions aren't nescessarily legally binding.Any
establishment can put a sign up saying "Not responsible for damages"or
something to that effect but a court may see it differently.I hope you
learned your lesson.

Those are two different sites.  The first one
(http://www.realvegasonline.biz/index2.html
) states that it is owned and operated by a company in Belize.  The
second one (http://www.realvegasonline.com/promotions2.asp
) states that it is owned and operated by a company in Cyprus.  Which
one did you make the deposit with?  Also, it looks like to me that you
have make 30 wagers, not 30 times the amount of your deposit.  But
that was reading a little bit at the second one.  Since you played,
you may be able to get your money back now.

Re:clevegal42-ga 
Thank you for your comment first. I check my account again that I open
account from http://www.realvegasonline.com
I have already put my last $ 20 withdrawal request.I have already loss
$480 from the site. The reason I am not sure whether they allow me to
withdraw this money because I was clearly hear from their
representative that I need to wager $39,000 which is (500 deposit +
800 bonus)x30. So it made me feel so bad. I will know about my
withdrawal result on next two days. I will post the result once I know
about it.

Darwin in action