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Q: Top 10 Call Centers in Spain ( No Answer,   1 Comment )
Question  
Subject: Top 10 Call Centers in Spain
Category: Business and Money > Consulting
Asked by: guztavo-ga
List Price: $11.00
Posted: 03 Jan 2006 17:13 PST
Expires: 02 Feb 2006 17:13 PST
Question ID: 428719
Hello,

I need to know 

1) which are the 10 biggest call center outsourcing companies in Spain
2) who are the shareholders
3) The anual (or monthly) revenues.
4) Which of these (if any) are quoted in the stock market.

Thank You!

Clarification of Question by guztavo-ga on 04 Jan 2006 04:48 PST
We need this ASAP. A quick and precise answer will be tipped accordingly. =)
Answer  
There is no answer at this time.

Comments  
Subject: Re: Top 10 Call Centers in Spain
From: antontodorov-ga on 31 Jan 2006 09:55 PST
 
Hi, 
You can get a look at the picture from a supplment of the Spanish El
Mundo newspaper :
http://www.el-mundo.es/nuevaeconomia/2004/247/pdf/telefonica.pdf

The top companies providing telephone services in Spain seem to be:
---------------------------------------
Telefónica
Teledis
Información directa
Conduit
Big World
Gavilanes
Telegate
Multiasistencia
Diverta
TdE
Neo-Sky
TPI
**************************

Spain's onetime phone monopoly, Telefónica, is still the
telecommunications "jefé" among Spanish- and Portuguese-speaking
populations worldwide.  operations include call centers and directory
publishing
J.P. Morgan Chase and Banco Bilbao Vizcaya Argentaria (owning about 7%
and 6%, respectively) are Telefónica's largest shareholders.

Sales For Year 2004 	Sales $42,278.3 
Quoted (us and spain)


telegate AG
call centers handle more than 350,000 calls per day
has operations in Austria, Germany, Italy, Spain, and the UK. 
Italian SEAT Pagine Gialle owns more than 78% of the company. 
Sales For Year 2004 	Sales $226.3 
Quoted (germany)

At a q4 2004 Earnings conference call the manager of the company
stated: "So commenting on Spain, the other market which is relatively
mature to develop, there is as we stated in our strategy that Telegate
is a clear number 2 behind the Telefonica group ..."

MGA Multiasistencia Gestion y Ayuda SA  - Spanish call centre operator 
The group ranks as the third Spanish enquiry service provider after
telegate's unit 11811 Nueva Informacion Telefonica.  MGA started
operations in 2003
However, recent news (5 December 2005) published by AII Data
Processing states , that MGA Multiasistencia Gestion y Ayuda SA has
outsourced its directory enquiry service business to German competitor
telegate AG
Private company

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