Dear Madam, Sir,

There are in various countries so called 'anonymous help telephone
numbers' that can be dialled by children in need of help, information
or guidance. Could you please help me with the outcomes of studies
that look at the sort of questions these children raise and whether
there are changes in these questions over the years. It would be good
if you could direct me to studies from various countries.

Thank you very much!

Capucin

Here is information from the UK:

ChildLine's research reports are unique in that they are largely based
on what children actually tell us and draw on our privileged access to
the views and experiences of children and young people. We give them a
voice by quoting extensively from children's own accounts of their
feelings.

Reports include:

Boys allowed - What boys and young men tell ChildLine about their lives

I'm in control ? Calls to ChildLine about eating disorders

Special report - European Telephone Helplines for Children and Young
People - Guidelines for Good Practice

Regional reports -- London calling. This report reveals that children
calling the London and South East lines are more likely to call with
worries about relationships within their families, to talk about
running away or having been thrown out of home and with concerns for
their friends.

Children calling from Northern Ireland -- This report explores how
conflict adds to children's problems. It appeals to politicians in
both Northern Ireland and the UK, who are responsible for finding
political solutions, to be aware of the effect that living under the
pressure of violence and political unrest can have on children.

These reports are charged for documents. Info is at
http://www.childline.org.uk/Publications.asp

Owain

Just Check these sites 

www.ftp.on.ca/safety_checklist.html

www.faqs.org/faqs/uk-telecom/part2

www.law.monash.edu/clide/newsdigest/2002_09.html

The above sites will provide you teh complete informations on this.

Please do send ur comments.

Regards,
Almighty786.

The child telephone couselling service in Australia is called the Kids
Help Line. You can find infosheets, state reports, publications, and
newsletters (all of which can be downloaded for free) at
http://www.kidshelp.com.au/research/menu.html. They contain the
information you're looking for.