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Q: Can's save changes to HOSTS file ( No Answer,   2 Comments )
Question  
Subject: Can's save changes to HOSTS file
Category: Computers > Software
Asked by: zippy42-ga
List Price: $2.00
Posted: 19 Nov 2004 18:26 PST
Expires: 19 Dec 2004 18:26 PST
Question ID: 431321
I have not been able to run an update on my Norton Antivirus software.
 I'm running XP.  When I start my PC I get an message saying I have a
Trojan.Chost virus.  I found my way to the HOSTS file and deleted
anything that said symantec or liveupdate.  I then saved the file, not
as a text file, and closed it.  When I reopened it to make sure what I
had deleted was actually gone it was back again.  In other words, I am
unable to save changes to the HOSTS file.  I am also unable to connect
to Symantec web sites.
Any suggestions?
Answer  
There is no answer at this time.

Comments  
Subject: Re: Can's save changes to HOSTS file
From: carnegie-ga on 21 Nov 2004 05:12 PST
 
Dear Zippy42,

I have a few suggestions.

1.  You don't say that you have actually run Norton AntiVirus to get
rid of the trojan.  If it is being detected at startup, then your
virus definitions are recent enough to solve the problem, and your
first job should be to do a full virus scan with the existing
definitions, being sure to configure the program to scan all files. 
Delete any detected files.  If - as it seems - you have not yet
deleted the trojan, it may well keep modifying your hosts file.

2.  The clue may be in your statement that you saved the hosts file
"not as a text file".  What you are trying to achieve, of course, is
that you save the amended copy back as "hosts" and *not* as
"hosts.txt".  If you use File | Save As... in Notepad to save the file
and enter the name as "hosts", this will not work: instead, it will
still create a new "hosts.txt" file, which will not serve your
purpose.  The simple solution is simply to use File | Save in Notepad:
this just puts the amended text back where it came from.  If you want
to use File | Save As... and then change the "Save as type:" to "All
files", you need also to enter the file name as "hosts." - the
trailing full stop is necessary to prevent the "txt" extension from
being added.

3.  If you have access to another PC with internet access (a friend?
at work? in an internet cafe?), you can download the Symantec
Intelligent Updater from

http://securityresponse.symantec.com/avcenter/download/pages/US-N95.html

transfer it to your PC, and run it there to update your virus
definitions.  It is a multi-megabyte file, but there is a version that
comes in parts, each small enough to fit on a diskette, if that helps.
 This is a temporary solution, of course, but it may help you to rid
your PC of the infection and get back to normal live updates.

I trust this helps.

Carnegie
Subject: Re: Can's save changes to HOSTS file
From: benjaminsisko-ga on 22 Nov 2004 16:27 PST
 
Zippy42,

Is your HOST file perhaps marked as 'Read Only'? If that's the case,
you can't save the modifications you make.

Regards,

Benjamin

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