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Q: Home Theater Repair ( Answered,   2 Comments )
Subject: Home Theater Repair
Category: Arts and Entertainment > Television
Asked by: townimbecile-ga
List Price: $20.00
Posted: 12 Jan 2006 01:03 PST
Expires: 11 Feb 2006 01:03 PST
Question ID: 432384
I have a damaged (but usable) screen for my home theater projector.  I
want to know names of any places that repair such equipment in or
around the city of Chicago.  The screen is an Optoma Greywolf PM-9106
and the problem is that it doesn't lock in the down position, I
believe because a plastic piece in the interior broke off.  Detailed
do-it-yourself instructions also welcome.

Clarification of Question by townimbecile-ga on 12 Jan 2006 09:51 PST
I have already contacted the manufacturer about potential help with
guiding me through a home repair and they do not respond to any method
of contact I have tried.

Clarification of Question by townimbecile-ga on 13 Jan 2006 14:15 PST
I mistook the product number.  It is DS-9106PM.

Request for Question Clarification by redhoss-ga on 21 Jan 2006 08:42 PST
You say that Optoma has been unresponsive. I sent your exact question
to Optoma and did get a response. They want to give you a NEW screen.
I have instructions on how this can be done. Are you interested.

Clarification of Question by townimbecile-ga on 21 Jan 2006 09:39 PST
Yes, I am extremely interested.
Subject: Re: Home Theater Repair
Answered By: redhoss-ga on 21 Jan 2006 11:19 PST
Hello townimbecile, this sounds like a pretty good deal to me too.
They sent me a form to fill out and fax to them. Here is the form they
sent to me:


Customer Information ( Shipping Address)


Contact Person:__________________________________________________________


City:___________________________________State:________Zip Code:___________

Telephone:_____________________________ Fax: _____________________________

Email Address:__________________________________________

Name & date of Optoma Tech Support Rep you spoke with (if applicable)
_____________    Date______




Please fill out the above information and send this form back to us,
(fax # 408-383-3701)
Once we receive your form we will  use your information to create your
RMA number and send that number back to you along with shipping

Please note, the address you provide us with, we will use as the
return shipping address for your product.

This form and other Optoma products and services are available online,
please visit us at:

Optoma Technology, Inc.
715 Sycamore Dr.
Milpitas, CA  95035
Tel 888.289.6786
Fax 408.383.3701


Here is the link to the form as a .pdf file on their website:

Here is a copy of the e-mail I received from Optoma:

Hi *****,

I apologize for the inconvenience, but I will have to swap the screen
for a new screen.  Please complete the attached RMA form.  Fax the
completed form to 418.383.3701 with a copy of your receipt.  I will then
forward a RMA number.  Write the RMA number on the outside of the box
and ship the screen to Optoma.  Once received, we will ship a new

This should be all you need to get a new screen.

Good luck, Redhoss
Subject: Re: Home Theater Repair
From: clouseau-ga on 12 Jan 2006 06:42 PST
Hello townimbecile,

Optoma seems to be sold primarily by non specialist dealers only. For
example, the 6 dealers in the Chicago area are all Office Depot
stores, and you will not get a repair or parts from them.

Repairs sems to be handled by the US office in California. However,
you might contact their support dept and see if it is a repair that
would be easy for you to do yourself and if they would supply you with
the part.

They can be reached here:

Company Information: 
715 Sycamore Drive 
Milpitas, CA 95035 USA 
Tel : 408-383-3700
Fax: 408-383-3702 

Sales Support: : 
Marketing Support :: 
Information : 
Human Resources : 
Customer Service : 
Hope this helps you to get your screen repaired.


Google Answers Researcher
Subject: Re: Home Theater Repair
From: townimbecile-ga on 12 Jan 2006 09:49 PST
I should mention that I have already worked to contact Optoma and they
have been amazingly unresponsive.

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