Hello townimbecile, this sounds like a pretty good deal to me too.
They sent me a form to fill out and fax to them. Here is the form they
sent to me:
-------------------------------------------------------------------------------
Customer Information ( Shipping Address)
Company:______________________________________________________________
Contact Person:__________________________________________________________
Address:________________________________________________________________
City:___________________________________State:________Zip Code:___________
Telephone:_____________________________ Fax: _____________________________
Email Address:__________________________________________
Name & date of Optoma Tech Support Rep you spoke with (if applicable)
_____________ Date______
____________________________________________________________________________
MODEL NUMBER SERIAL NUMBER PROBLEM DESCRIPTION ACTION REQUESTED
____________________________________________________________________________
____________________________________________________________________________
RMA REQUEST FORM INSTRUCTIONS:
Please fill out the above information and send this form back to us,
(fax # 408-383-3701)
Once we receive your form we will use your information to create your
RMA number and send that number back to you along with shipping
instructions.
Please note, the address you provide us with, we will use as the
return shipping address for your product.
This form and other Optoma products and services are available online,
please visit us at: www.optomausa.com
Optoma Technology, Inc.
715 Sycamore Dr.
Milpitas, CA 95035
Tel 888.289.6786
Fax 408.383.3701
Email: services@optoma.com
Website: www.optomausa.com
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Here is the link to the form as a .pdf file on their website:
http://www.optomausa.com/doc/Support/2005_RMA_Form.pdf
Here is a copy of the e-mail I received from Optoma:
Hi *****,
I apologize for the inconvenience, but I will have to swap the screen
for a new screen. Please complete the attached RMA form. Fax the
completed form to 418.383.3701 with a copy of your receipt. I will then
forward a RMA number. Write the RMA number on the outside of the box
and ship the screen to Optoma. Once received, we will ship a new
screen.
roberts@optoma.com
This should be all you need to get a new screen.
Good luck, Redhoss |
