Google Answers: looking for a commercial channel for our call centers in latin america.

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Q: looking for a commercial channel for our call centers in latin america. ( Answered 4 out of 5 stars

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Subject: looking for a commercial channel for our call centers in latin america.
Category: Miscellaneous
Asked by: seapresi-ga
List Price: $200.00

Posted: 30 Nov 2004 19:31 PST
Expires: 30 Dec 2004 19:31 PST
Question ID: 436403

WE HAVE CALLCENTERS IN LATIN AMERICA THAT HANDLE THE "CUSTOMER CARE
SERVICE" OF A MAJOR US TELECOM COMPANY. WE HAVE 300 AGENTS ANSWERING
MORE THAN 60 000 CALLS WEEKLY.
WE ARE LOOKING FOR  COMMERCIAL CHANNELS ( individuals or corporations
) THAT COULD PUT US IN CONTACT WITH OTHER POSSIBLE CLIENTS IN THE USA
, SPAIN , AND ENGLAND.WE OFFER OUR SERVICES TO TELECOM AND CELULAR
COMPANIES, AIRLINES , HOTEL RESERVATION CENTERS, RETAILERS...etc...
WE THINK YOU MAYBE COULD HELP US FIND THOSE COMMERCIAL CHANNELS.
REGARDS

Answer

Subject: Re: looking for a commercial channel for our call centers in latin america.
Answered By: jbf777-ga on 06 Dec 2004 17:06 PST
Rated: 4 out of 5 stars

Hello - Thank you for your question. There are a number of outsourceable sales companies that perform sales operations on a for-hire basis. I have spoken with four of these companies -- IntelliTarget, Global Sales Partners, Cydcor, and Sharpe Consulting. When contacting them, you can reference "Google Answers" as a starting point to the conversation. All four of these firms feel that they should be in a position to provide the services you're requesting. I have also identified some other companies, listed below the first four, who might be in a position to provide this type of service. InteliTarget, Inc. http://www.intelitarget.com/intelitarget-intelimarketing.asp 520 Herndon Parkway Herndon, VA 20170 Phone: (703) 639-9717 (Contact: Matt Smith) FAX: (703) 639-9701 Reference Google Answers Clients: Siemens, Deloitte, ADP, DHL Global Sales Partners http://www.globalsalespartners.com/?page=about%20us 8850 Selley Rd. Parker, CO 80134 Contact: Kitty Kolding (720/851-0738) Clients: Infocore, Fresh Success, Ktown Group Cydcor Clients include: SBC, Bellsouth, Qwest, AT&T Corporate Headquarters 30699 Russell Ranch Road Suite 210 Westlake Village, CA 91362 Phone 818.706.9500 (Contact: Natisse Gaida) Fax 818.706.9597 Email contacts@cydcor.com Reference "Google Answers" when calling. Sharpe Consulting http://www.sharpeconsulting.biz/services.html 9120 Goshen Valley Dr. Laytonsville, MD 20882 Contact: Lee Tanner 202-321-3011 Clients: America Online, Sun (mostly US, little England, not Spain) Unverified companies ???????????????????????????????????????????????????????????????????????? Intelligentfunding http://www.intelligentfunding.com/corp_development2.htm 32 S. Ewing Penthouse Suite Helena, MT 59601 Voice Phone: 406.442.3434 Fax: 253.550.9202 Consalient http://www.consalient.com St. Johns Innovation Centre, Cowley Road, Cambridge. CB4 0WS, United Kingdom (+44) 208-584-2268 - Sales (+44) 208-584-2269 - Fax Cerida http://www.campaigners.com/capabilities.html One Griffin Brook Drive Suite 101 Methuen, MA 01844-1865 Tel: 978-659-6500 Fax: 978-659-6410 Email: info@cerida.com Sales: 866-4-CERIDA (237432) sales@cerida.com Call Omni http://www.callomni.com/ 938 Cambridge Street Fayetteville, NC 28303 1-910-829-1888 Toll-Free: 888-205-0992 Fax: 802-877-0005 Brave New Markets http://www.bravenewmarkets.com/contact/ 10989 Red Run Blvd., Suite 202 Owings Mills, Maryland 21117 1-866-332-5425 Sales Focus http://salesfocusinc.com/contact.htm 11245 Dovedale Court Marriottsville, MD 21104 USA P (410) 442-5600 F (410) 442-5102 Toll Free (866) 840-8305 Select search strategy: "outsourced sales" "clients include"
Request for Answer Clarification by seapresi-ga on 07 Dec 2004 00:41 PST Dear sir, Thanks for your answer. But I would like, if posible, more specific chanels who are specialized in the services industry .(the one you selected are more focused on promoting product sales than on services sales ) And it would be perfect if we can focus on the call centers industry . Posible Key words for your research could be : contact centers, outsorcing, inbound (teleservices) , outbond (telservices) , offshore outsorcing....etc.... thanks
Request for Answer Clarification by seapresi-ga on 07 Dec 2004 00:43 PST Dear sir, Thanks for your answer. But I would like, if posible, more specific chanels who are specialized in the services industry .(the one you selected are more focused on promoting product sales than on services sales ) And it would be perfect if we can focus on the call centers industry . Posible Key words for your research could be : contact centers, outsourcing, inbound (teleservices) , outbond (telservices) , offshore outsourcing....etc.... thanks
Clarification of Answer by jbf777-ga on 07 Dec 2004 12:59 PST Hello - Thank you for your clarification request. The following four companies have express experience in service industries prospecting. Please let me know if you need any additional clarification before rating this answer. Thank you. The first three companies have verbally confirmed experience with lead generation for call centers. You'll can reference "Google Answers" when calling any of these firms. Wellesley Hills Group http://www.whillsgroup.com/pages/6665_lead_generation_services_for_service_and_technology_firms.cfm 600 Worcester Road Suite 204 Framingham, MA 01702 Telephone: 508-626-9991x202 (Contact: Sandy O'Dell) Fax: 508-848-3082 E-mail: info@whillsgroup.com Reference "Google Answers" North America, England, Spain TS Leads http://www.tsleads.co.uk/salesleadseurope.htm#usa Telephone: 617 753 9104 (Contact: Kyle Hegarty) Address: 10 High Street, Suite 450 Boston, MA 02110 USA Email: ussales@tsleads.com North America, England, Spain InTouch, Incorporated http://www.increasemysales.com/article.asp?ARTICLEID=13 550 Oak Grove Parkway Vadnais Heights, MN 55127 Main (local) (651) 255-7677 (Contact: Jamie Glade) Sales (toll-free) (800) 810-7710 Employment Line (651) 255-7620 Fax (651) 255-7601 Email - General Information info@intouch-inc.com Email - Employment employment@intouch-inc.com Email - Sales sales@intouch-inc.com Primarily North America, although may do England as well on a limited basis. Clients: Fortune 1000 North America Only Clear Channel Company http://www.clearchannelcompany.com/prospect_service.htm 96 Craig Street - Suite 112-301 Ellijay, GA 30540 678-222-1730 (Contact: Alan Ramsey) info@clearchannelcompany.com North America Only
Request for Answer Clarification by seapresi-ga on 07 Dec 2004 17:42 PST DEAR SIR, I WOULD LIKE YOU TO MAKE YOUR FINAL EFFORT TO FIND FIRMS SPECIALIZED IN FINDING CALL CENTERS FOR COMPANIES IN THE US, AND IT WILL BE GREAT IF YOU CAN CONTACT A FEW OF THEM AND ASK THEM IF THEY COULD BE INTERESTED IN OUR CALL CENTERS IN LATIN AMERICA. THANKS FOR YOUR HELP , U WILL BE TIPED ACORDINGLY TO YOUR EFFORT.
Clarification of Answer by jbf777-ga on 07 Dec 2004 19:20 PST Hello - Per our policy, this is technically outside the scope of your original request; in the future, you'll want to please post a separate question when requesting new information. Thank you. Here are four additional links. The first link is to a company that acts as a sourcing agency for companies looking to contract with call centers. Judging from their website, it would appear they should have no problem working with a Latin American call center, since they have a whole section detailing their involvement with overseas companies: Performance Telemarketing http://www.performancetm.com 263 Pioneer Road Yankton, SD 57078 USA Ph. (605) 665-1552 Fax (605) 665-1984 Email: newbiz@performancetm.com --- The following two links are web-based services that connect call centers with companies looking to contract with one: Buyerzone (Main Page) http://www.buyerzone.com/marketing/portals/callCenter.html?_requestid=16192 Buyerzone sign-up link for call centers http://www.buyerzone.com/corporate/partner_programs/signup_start.html Vendorseek (Main Page) http://www.vendorseek.com/forms.asp?category_id=40&trackcode=bizcom Vendorseek "become a vendor" sign-up link http://www.vendorseek.com/become_vendor.asp --- This last link is to a site dedicated to call center information, a perfect place to advertise your services. "TelePlaza organizes and categorizes online contact center resources specifically focused on the call center industry. Our visitors are a "who's who" of leading call center, contact center and Fortune 1000 companies from across the entire telephone sales and customer service spectrum. TelePlaza serves two types of customers: 1) Core Customers - Our 26,000+ monthly customers that visit our site to locate call center industry resources and suppliers. 2) Client Customers - The call center suppliers, conference and trade show vendors and other industry product and service suppliers that have their information organized and categorized on the TelePlaza Call Center Directory... Teleplaza (Main Page) http://www.teleplaza.com/ann.html Advertise as a vendor http://www.callcenterjobs.com/AddNewSupplier.cfm ----- Thank you, jbf777

seapresi-ga rated this answer: 4 out of 5 stars

and gave an additional tip of: $10.00

Comments

Subject: Re: looking for a commercial channel for our call centers in latin america.
From: jbf777-ga on 17 Dec 2004 15:01 PST

Thank you for the tip!  Please stop by again.

jbf777

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