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Q: Indian outbound call centres - low volume ( Answered 4 out of 5 stars,   3 Comments )
Question  
Subject: Indian outbound call centres - low volume
Category: Business and Money
Asked by: hyco-ga
List Price: $50.00
Posted: 03 Dec 2004 07:16 PST
Expires: 02 Jan 2005 07:16 PST
Question ID: 437580
I own an electrical products business that runs outbound telesales
campaigns about once a month. A typical campaign would involve calling
between 500 and 2000 business (not domestic) customers, asking if they
would like to receive a catalogue or a sample. We'd then send product
samples and follow up in a few days to get feedback. Any new customers
would be handed over to our employee in-bound service, the outbound
calls are prospecting only. I am looking for a call centre that can
handles this sort of work economically. I'm based in England so
culturally India would be fine, but other places would be OK too. I
don't want to deal with agencies, and I'd prefer the actual names (www
sites nice) of small firms that I can build a personal relationship
with over time.
Answer  
Subject: Re: Indian outbound call centres - low volume
Answered By: leapinglizard-ga on 03 Dec 2004 09:11 PST
Rated:4 out of 5 stars
 
Dear hyco,

I conclude from my research that the established practice among the
smallest Indian telemarketing firms is to contract with agencies,
each of which represents many firms. If you wish to deal with your
telemarketers directly, you must turn to somewhat larger firms that
have the resources to stand on their own or that are owned by a business
conglomerate. Indeed, it is the case for almost every firm I list below
that it is an arm of a traditional or diversified Indian corporation. You
would be contracting directly with the telemarketing firm, however,
without working through intermediaries.

No telemarketing firm publishes pricing information on its website. This
is not surprising, since the competitive atmosphere and the wide variation
in client demands make it difficult to put a price tag on a service
sight unseen. You should contact them directly to obtain a confidential
quote. Alternatively, I can request quotes on your behalf, as long as
you understand that I can only communicate the bids to you by posting
them on this page, in accordance with our terms of service. Furthermore,
I would need some more details about the task you wish to outsource. Do
you provide the leads, or do you expect the telemarketers to find their
own? Would you be asking them to make cold calls or targeted calls? In
what format and according to what protocol do you wish to receive the
result of each calling cycle?


The following three telemarketing firms are single-location facilities
with 500 to 1000 operators each.


Intellicom is owned by an Indian steel manufacturer.

Intellicom: Outbound Teleservices
http://www.intellicomcenters.com/outbound.htm

Intellicom: Contact
http://www.intellicomcenters.com/contact.htm


Inox Global Services is a division of an Indian chemical manufacturer.

Inox GSL: Customer Contact Services
http://www.inoxgsl.com/customercontact.htm

Inox GSL: Contact Us
http://www.inoxgsl.com/contactus.htm


The parent company of Imercius is an Indian appliance manufacturer.

Imercius: Services
http://imercius.com/html/services.html

Imercius: Business Enquiry
http://imercius.com/html/ContactUs_Business.html


TransWorks, a subsidiary of an Indian diversified corporation, runs three
telemarketing facilities with more than 2000 seats in total. You would be
less likely to enjoy personalized treatment from a firm of this size, but
they may be worth a close look on grounds of quality control. TransWorks'
telemarketing operations are certified to meet the COPC-2000 standard.

TransWorks: Factsheet
http://www.transworks.com/about/fact.html

COPC: About
http://www.copc.com/content/COPCAbout.asp?tContentSectionId=180

TransWorks: Contact
http://www.transworks.com/contact/contact.html


I was able to locate one small firm, Geo Connect, that does not appear to
be a member of a larger corporate group, yet has had the wherewithal to put
together a website of sorts. Presuming that their telemarketing work is
more competent than their web design, and considering their relatively
diminutive payroll of 150 operators, I suspect Geo Connect would make
an economical choice.

Geo Connect: Contact Us
http://geo-connect.com/contactus.htm


Finally, you might like to consider the Philippine telemarketing firm
ePerformax. They claim to be competitive in price and superior in quality
to their Indian counterparts.

ePerformax: Services
http://www.eperformax.com/services.htm

ePerformax: Request for Information
https://203.104.94.11/eperformax/request.asp


It has been a pleasant challenge to address this question on your
behalf. If you feel that any part of my answer is unclear or incorrect,
please inform me through a Clarification Request so that I have the
opportunity to fully meet your needs.


Regards,

leapinglizard

Request for Answer Clarification by hyco-ga on 06 Dec 2004 00:57 PST
Thanks leaping Lizard. Agree hard to get quotes, however could you
check that the companies you put forward would look be interested in
campaign sizes as above (ie c1000 calls) on a monthly basis, if we
give them a list. Then we're done ! If its too small, we'll need tom
some more names.
Mike (Hyco-ga)

Clarification of Answer by leapinglizard-ga on 06 Dec 2004 14:42 PST
I have sent inquiries to each of the companies above. I'll let you
know what the responses are.

leapinglizard

Clarification of Answer by leapinglizard-ga on 09 Dec 2004 15:36 PST
TransWorks has replied in the affirmative. Abhay Chauhan requests that
you contact him to discuss your requirements in detail.

  Abhay Chauhan
  VP - Business Development
  P: +91-22-28572515 x 109
  M: +91-98202 82606
  F: +91-22-28572517
  E: abhayc@transworks.com

leapinglizard

Clarification of Answer by leapinglizard-ga on 09 Dec 2004 15:41 PST
Inox has also shown interest. Dinesh Sardana would like to get in touch with you.

  Dinesh Sardana
  INOX GLOBAL SERVICES LTD.
  Gurgaon Mehrauli Road
  Gurgaon, INDIA
  Tel:        +91 124 5062370
  Fax:        +91 124 5062377
  Mobile:     +91 9811274006
  Email:      dsardana@inoxgsl.com

leapinglizard
hyco-ga rated this answer:4 out of 5 stars
A very good answer, I'd definitely recommend. I've looked at one or
two previous answers and we're dealing with a polymath, a true
renaissance Lizard. A speedy one too.

Comments  
Subject: Re: Indian outbound call centres - low volume
From: mvgupta-ga on 05 Dec 2004 07:26 PST
 
hi , i am from india. it is better to develop your callcentre from
india yourself which you can get ROCE very easily.
Subject: Re: Indian outbound call centres - low volume
From: ijazahmad-ga on 07 Dec 2004 09:20 PST
 
If you are interested to hqave facelities from Pakistan you can contact
Pakistan Software Houses Association www.pasha.org.pk
Regards
Ijaz Ahmad
Subject: Re: Indian outbound call centres - low volume
From: jim0zzy-ga on 19 Jan 2005 13:31 PST
 
Try www.nomea.net ..... they have a US head quaters, but have their
high level inside sales and telemarketing operations in INDIA. they
specialize in B2B sales. i think some of their client are ERP, E
commerce and telecom equipment manufacturers... they sell in SMB,
retail, manufacturing etc etc

phone number : 888 240 7377

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