Google Answers: Call Center Organizational Structure on Size

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Q: Call Center Organizational Structure on Size ( No Answer, 1 Comment )

Question

Subject: Call Center Organizational Structure on Size
Category: Business and Money > Consulting
Asked by: gc3833-ga
List Price: $10.00

Posted: 26 Jan 2006 09:11 PST
Expires: 25 Feb 2006 09:11 PST
Question ID: 437929

Is there an industry standard regarding the size of call centers and
the 'span of control' for the Sr. Person running the call Center? We
have an HR Shared Services Call Center and are interested in gathering
data to support our Operational staffing needs.

Also looking for Examples of call centers that have over 500 people
working in one building and the management structure used to support
these larger groups of employees.

Answer

There is no answer at this time.

Comments

Subject: Re: Call Center Organizational Structure on Size
From: roxrox-ga on 26 Jan 2006 15:11 PST

Hmmm... I would Google the words "Large Call centers in India"
Then I would contact some compaines in Inda for the data you are looking for.

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