Google Answers: Stop a Close message from appearing

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Q: Stop a Close message from appearing ( No Answer, 0 Comments )

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Subject: Stop a Close message from appearing
Category: Computers > Operating Systems
Asked by: frogpond-ga
List Price: $50.00

Posted: 04 Dec 2004 11:51 PST
Expires: 03 Jan 2005 11:51 PST
Question ID: 438073

Recently, after a few minutes in my Quicken program, a 'Close' message appears in a window. Clicking on the 'Close' closes my session- very annoying. I recently installed Symantec Internet Security. Please tell me how to stop the 'Close' message from appearing. Thanks.
Request for Question Clarification by sublime1-ga on 04 Dec 2004 21:47 PST frogpond... It will be easier to assist you if you can say what version of Windows you're using, what version of Quicken you're using, and if you can exactly quote the error message. It sounds like a message from the Windows Operating System, and it may, indeed, have to do with a glitch related to your recent installation of Symantec Internet Security. Have you tried temporarily disabling the Symantec suite while you are running Quicken? Doing so and reporting on the results would be helpful, as well. sublime1-ga
Clarification of Question by frogpond-ga on 06 Dec 2004 11:56 PST 1. Windows Me 2. Quicken Home and Business 2001 3. With Symantec disabled, got another 'close' window- clicked on 'close' and the coomputer froze. Many minutes later an 'error in KRNL 386.exe' appeared. I restarted. Computer works. Have not gone to Quicken again.
Request for Question Clarification by sublime1-ga on 06 Dec 2004 13:27 PST frogpond... Thanks for the helpful information. If you could elaborate on any other text accompanying the Close window and the 'error in KRNL' message, this would be even better. Usually such messages have full sentences which say, e.g., "Quicken has caused an error in KRNL386.exe". The more precise info you can provide, the easier it is to research a solution. sublime1-ga
Clarification of Question by frogpond-ga on 07 Dec 2004 07:26 PST New CLOSE window: QW caused an invalid page fault in Module KERNEL32.DLL at 018f:bff614ac. Please?
Request for Question Clarification by sublime1-ga on 07 Dec 2004 09:18 PST frogpond... That was helpful information. First I would recommend rebooting your computer and running the ScanDisk and Defrag utilities. These two should be run regularly. How often do you run them, and how frequently do you reboot? Errors involving KERNEL32.DLL can frequently be traced to a hardware misconfiguration. Ensure your system hardware has been properly installed and configured. Ensure there are no resource conflicts on your system. I'm not personally familiar with Windows ME, but I found this problem to be commonly associated with that version of Windows. You'll need to locate the Windows Device Manager to look for problems with hardware installation, and look at Windows System Information to see what, if any, resource conflicts you might have. In other versions of Windows, you can get to Device Manager by right-clicking on the My Computer icon, selecting Properties, and then the Hardware tab to find the Device Manager. To start System Information, do either of the following: Click Start, point to Programs, point to Accessories, point to System Tools, and then click System Information. Click Start, click Run, type msinfo32.exe in the Open box, and then click OK. Other advice I ran across was to uninstall and reinstall Quicken, or uninstall and reinstall Windows...not what you want to hear, I'm sure, nor would I recommend such a radical solution at first. Another person with similar problems noted that this only occurred when he was using Quicken to connect with the internet to download information or register the program. Is this the case with you? Or is it happening when you're not connecting to the internet? Let me know what you learn from this, and where this takes you. sublime1-ga
Clarification of Question by frogpond-ga on 11 Dec 2004 10:03 PST Scandisk works every time I have to unplug my computer. Defrag seemed to work until today. CLOSE window made computer freeze. When booted up, message appeared: "Msgrv32 has caused an error in KRNL.386.EXE. Msgrv32 will now close. If you continue to have problems, try resarting your computer." Clicked off, computer froze. When booted up again, new Message: "Winoldap has caused an error in user.exe. Winoldap will now close. If you continue, etc." Clicked that message off, computer ok until now. Windows device manager and Windows system information gives me no clues, as does msinfo32.exe.
Request for Question Clarification by sublime1-ga on 11 Dec 2004 11:56 PST frogpond... You said you got the message: "Msgrv32 has caused an error in KRNL.386.EXE. Msgrv32 will now close. If you continue to have problems, try resarting your computer." I don't know if you accidentally misspelled Msgsrv32, or if the message and file is actually Msgrv32, but either way, there is a good chance you have a virus, or at least some malicious adware. I would strongly recommend you drag your ailing PC over to one or more free online virus scanners: AntiVir: http://www.free-av.com/ BitDefender: http://www.bitdefender.com/scan/licence.php Computer Associates: http://www3.ca.com/virusinfo/virusscan.aspx McAffee: http://us.mcafee.com/virusInfo/default.asp? Panda: http://www.pandasoftware.com/activescan/com/activescan_principal.htm Symantec: http://securityresponse.symantec.com/ Trend Micro: http://housecall.trendmicro.com/housecall/start_corp.asp You should also download, install and run the following: Lavasoft AdAware: http://www.lavasoft.de/ SpyBot Search and Destroy: http://www.safer-networking.org Spyware Blaster http://www.javacoolsoftware.com/spywareblaster.html And, as a preventive measure, download and install WinPatrol: http://www.winpatrol.com/ I strongly suspect that one of the virus scans will detect a trojan, and that you will derive great benefit from the adware scanners as well. Let me know where this takes you. If it resolves your problems I'll post a formal answer in order to accept payment. sublime1-ga
Request for Question Clarification by sublime1-ga on 23 Dec 2004 23:29 PST frogpond... How are you doing? Shall I go ahead and post an answer? sublime1-ga
Clarification of Question by frogpond-ga on 24 Dec 2004 11:32 PST Nothing seems to work. It only seems to have gotten worse since I started to work with you. My computer freezes when I click CLOSE. The 'Winoldap' and 'Rnaapp' messages appear when I reboot and I'm lucky if I don't have to reboot again.

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