I cannot connect to a Toshibas pocket PC e310.  I believe that I have
the firewall(s) turned off.  I have windows XP and the PC recognizes
the e310 when I plug it in.  I have updated the drive for the e310. 
After a period of time, the e310 will not be recognized by the PC (it
beeps & goes away).  It also will not recognize the e310 on bottup
(only when I plug it in).

Even when the PC recognozes e310 (see it in device manager), active
sync wis unable to connect to the e310.

Any suggestions?

---

Request for Question Clarification by livioflores-ga on 26 Jan 2006 18:04 PST

Hi!!

I think that your problem is due the activesync version you are
running. Microsoft Activesync 4.1 is for for Windows Mobile 5.0
devices. See the first line of this page:
"Windows Mobile - ActiveSync 4.1 Download":
http://www.microsoft.com/windowsmobile/downloads/activesync41.mspx

 
Your Toshiba e310 has Microsoft's Pocket PC 2002 operating system, so
you should use ActiveSync 3.8 .
Download it from here:
"Windows Mobile - ActiveSync 3.8 Download":
http://www.microsoft.com/windowsmobile/downloads/activesync38.mspx


Please uninstall the activesync 4.1 and install the 3.8 version of it
and try. Let me know if this works in order to put this post in the
answer box and claim the price or to continue researching.

Regards,
livioflores-ga

---

Clarification of Question by pgj26-ga on 26 Jan 2006 20:05 PST

Thank you.  Your comment made a lot of sense. I removed 4.1 and
installed 3.8.  I tried a couple of ways.. reboot, reconnect e310, etc
but no luck so far.  I disabled Zonealarm and the MS firewall (windows
XP).  I'm worried that the e310 is set for infarred transmission, but
cannot tell for sure.

I made sure that e310 was listed in device manager.  One possible hint
of problem is that e310 leaves from the device manager list.  I hear a
sound & it's gone from the list.  It is goes back on the list (XP
recognizes it)if I unplug it and plug it back again.  The e310 is
connected to notebook PC via the USB connection.

Any help appreciated.  Hope you can figure the puzzle & get the prize
(& tip!).  I am sure it is difficult not seeing the details.  Thanks.

---

Request for Question Clarification by denco-ga on 27 Jan 2006 13:47 PST

Howdy pgj26-ga,

The manual for the e310 talks about a "USB SETUP TOOL" that one should
run.  It should be located on the "Companion CD."  Has that been run?
Thanks!

Looking Forward, denco-ga - Google Answers Researcher

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Clarification of Question by pgj26-ga on 28 Jan 2006 14:57 PST

Aagin, another excellent suggestion.  I might not have used this CD
after I had to reformat this PC (I lost the hard drive).  It worked
before, but I probably set it up with this CD.  I might have
mistakenly thought that all I needed was activesync.  In other words,
I think you are right.

However, I have not been able to find the CD yet.  I've been looking
off & on all day.  I have also been checking the internet for the
download, etc.  But no luck.  You deserve the offered payment & if
this "USB setup tool" works, you deserve more for your expertice. 
Thanks!

---

Request for Question Clarification by livioflores-ga on 28 Jan 2006 16:42 PST

Hi!!

Try downloading it from this link, it is the Toshiba PDA USB Driver
for Windows XP, 2000, 98SE (v1.0.2.1; 09-03-2003; 663K) I guess:
http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modItemList.jsp?moid=177045&ct=DL&BV_SessionID=@@@@0585006528.1138495217@@@@&BV_EngineID=cccdaddgkmeejekcgfkceghdgngdgnn.0


Hope this helps.

---

Request for Question Clarification by livioflores-ga on 28 Jan 2006 16:45 PST

Hi again!!

You can try directly with this link:
http://cdgenp01.csd.toshiba.com/content/support/downloads/ppc_usb10.exe


Description of the file:
Title:  Toshiba PDA USB Driver for Windows XP, 2000, 98SE  
 Version:  1.0.2.1 
 Size:  678,912 bytes 
 Posted:  10/23/03 
 Released Date:  09/03/03 
 Operating System:  Windows XP, Windows 2000, Windows 98 SE, Windows
Pocket PC 2002, Windows Pocket PC 2003
 
Description: This software provides USB connectivity between Toshiba
notebook PCs and Toshiba PDAs. It installs on the notebook PC.
 
Package:  WinZIP Self-extracting ZIP file. Can also be unZIPped using
PKUnZip 2.04g or equivalent. See README file for installation/usage
instructions.
 
Applicable Models: Toshiba Pocket PC e310, e740, e330, e335, e750,
e755, e350, e355, e805, e400, e405, e800


Again I hope this helps you, and let me know if we deserve the prize.

Regards,
livioflores-ga

---

Clarification of Question by pgj26-ga on 29 Jan 2006 18:26 PST

Thank you again.  I have tried the driver update previously with no
luck yet.  I will try it again because it makes sense that the driver
update is what the USB setup is all about.  I think the setup also
loads activesync.  Your link did work.  I have tried to sync on all
three of my PCs (all have windows XP) with no luck.  I now have a pdf
copy of the user manual so I am trying to be sure there is nothing
wrong with the e310 settings (infrared or something?) I think I have
ruled out firewall settings.  I shut them off and none of my PC will
sync.

Again you have been very helpful, and you deserve payment for your time & expertice.

Hi!!


Thank you for giving me the opportunity to answer your question. I
hope you can find the solution with the tools you have in your hands
now.

To make the comments an official answer I will repost them here.

First thing you must check is the activesync version you are running.
Microsoft Activesync 4.1 is for for Windows Mobile 5.0 devices. See
the first line of this page:
"Windows Mobile - ActiveSync 4.1 Download":
http://www.microsoft.com/windowsmobile/downloads/activesync41.mspx

 
Your Toshiba e310 has Microsoft's Pocket PC 2002 operating system, so
you should use ActiveSync 3.8 . Download it from here:
"Windows Mobile - ActiveSync 3.8 Download":
http://www.microsoft.com/windowsmobile/downloads/activesync38.mspx

Please uninstall the activesync 4.1 and install the 3.8 version of it and try. 

NOTE ABOUT THIS: I found that the e310 CD-ROM includes the activesync
3.5; you can try installing this specific version, download it from
here:
http://www.microsoft.com/windowsmobile/downloads/activesync35.mspx

See these pages also:
"Microsoft ActiveSync 3.5"
http://www.pocketpcfaq.com/faqs/activesync3.5.htm

"ActiveSync Versions FAQ":
http://www.pocketpcfaq.com/faqs/activesyncversions.htm



ADDITIONAL NOTE: This is a common advice for all ActiveSync versions:
" If you already have installed any AvantGo upgrades, you will need to
reinstall it from the desktop." MAy be this gives you a clue.


The next thing you must check is if you are using the correct USB
drivers for your PDA, see this:
Toshiba PDA USB Driver
for Windows XP, 2000, 98SE (v1.0.2.1; 09-03-2003; 663K):
http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_modItemList.jsp?moid=177045&ct=DL&BV_SessionID=@@@@0585006528.1138495217@@@@&BV_EngineID=cccdaddgkmeejekcgfkceghdgngdgnn.0

You can try directly with this link:
http://cdgenp01.csd.toshiba.com/content/support/downloads/ppc_usb10.exe


Description of the file:
Title:  Toshiba PDA USB Driver for Windows XP, 2000, 98SE  
 Version:  1.0.2.1 
 Size:  678,912 bytes 
 Posted:  10/23/03 
 Released Date:  09/03/03 
 Operating System:  Windows XP, Windows 2000, Windows 98 SE, Windows
Pocket PC 2002, Windows Pocket PC 2003
 
Description: This software provides USB connectivity between Toshiba
notebook PCs and Toshiba PDAs. It installs on the notebook PC.
 
Package:  WinZIP Self-extracting ZIP file. Can also be unZIPped using
PKUnZip 2.04g or equivalent. See README file for installation/usage
instructions.
 
Applicable Models: Toshiba Pocket PC e310, e740, e330, e335, e750,
e755, e350, e355, e805, e400, e405, e800


Again I hope this helps you.


PS: Note that at the page where you can download the USB driver there
is a link to a Windows Pocket PC 2002 End User Update 3 for Toshiba
PPC e310/e740, this is a cumulative service pack, and includes all
updates that were part of EUU2.
See at this page:
http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlViewDL.jsp?soid=288109&moid=177045&BV_SessionID=@@@@0121867008.1138601970@@@@&BV_EngineID=cccdaddgliejidkcgfkceghdgngdgnn.0&ct=DL

One more thing, can you try with a different craddle?


Regards,
livioflores-ga

I highly recommend this researcher.

Hye, wait, I have an ancient Hp Jornada with Windows CE thats works
fine on activesync 4.1.
Have you plugged the cable in all the way on your Toshiba?