"Please name 3(or more) objectives of Quality management"

Hi denis224!!!


Quality management objectives change from one company to other, but in
general we can say that:
"Top management shall ensure that quality objectives, including those
needed to meet requirements for product, are established at relevant
functions and levels within the organization. The quality objectives
shall be measurable and consistent with the quality policy.

Suggestions for compliance:

Our quality objectives should be derived from the processes that we
are required to define in our quality manual. Since Section 8.4 of the
standard requires us to measure supplier quality and customer
satisfaction, these should be the first two objectives.

Some other good objectives that I see measured and monitored are as follows:

  ?   Customer complaints
  ?   Product returns
  ?   Number of corrective actions
  ?   Corrective action completion time
  ?   Time to complete a quote
  ?   Unscheduled machine down time
  ?   Machine set-up time
  ?   Throughput time
  ?   Delivery performance
  ?   Inventory turns
  ?   Inventory accuracy
  ?   Set-up scrap
  ?   Overall scrap
  ?   Rework
  ?   Cpk
  ?   Total cost of quality
  ?   Premium freight
  ?   Plug and play percentage
  ?   Warranty costs           "
From "Quality Objectives" by Neal Stiemert, at QC INSPECTION SERVICES, INC website:
http://www.qcinspect.com/article/qualityobjectives.htm


At the ISO website we can read:
"ISO 9001:2000 specifies requirements for a quality management system
for any organization that needs to demonstrate its ability to
consistently provide product that meets customer and applicable
regulatory requirements and aims to enhance customer satisfaction."
From "Selection and Use of the ISO 9000:2000 family of standards":
http://www.iso.org/iso/en/iso9000-14000/iso9000/selection_use/selection_use.html


"Typical goals (for a quality management system) may be: 
·Be more efficient and profitable 
·Produce products and services that consistently meet customer requirements 
·Achieve customer satisfaction 
·Increase market share 
·Maintain market share 
·Improve communications and morale in the organization 
·Reduce costs and liabilities 
·Increase confidence in the production system   "
From "Implementing your ISO 9001:2000 quality management system":
http://www.iso.org/iso/en/iso9000-14000/iso9000/selection_use/implementing.html


You can also visit the following pages to see the quality management
objectives of different organizations and for further reading:

- CONCEPTS OF QUALITY MANAGEMENT:
"Objectives:
?To introduce the concept of quality from a healthcare manager?s perspective
?To define commonly used quality terms
?To define quality management as used in this book
?To describe a quality continuum for managers.       "
From "American College of Healthcare Executives" site:
http://www.ache.org/PUBS/kellychap1.pdf


- 15 Success Factors for Software Process Improvement:
"The IT industry has certain challenges for quality management. In
order to meet business and organisational objectives and deliver
quality software, it is essential to improve the organisational
practices, and processes that produce the software....
...Business objectives focus on more revenues, steady and increasing
customers and making cost effective solutions. All these objectives
require the quality of work and operations including the business
processes. Quality is not a separate commodity. Quality management
principles equally apply to business processes. A continuous link
should be maintained between the business goals, the process
improvement goals and the improvement goals.
The quality management objectives should be stated in terms of the
desired business objectives. Applying Goal-Question-Metric (GQM),
Quality Function Deployment (QFD) and the balanced scorecard technique
help organisations to align the SPI activities to the business plans."
From "Softwaredioxide.com" site, (an industry initiative to meet the
growing demands of the Software Engineering and Management community):
http://www.softwaredioxide.com/Channels/Content/Nikhil_Kalyanpur-15_Success_Factors_for_Software_Process_Improvement.pdf


- Quality management:
"The application of quality management principles and the
implementation of quality management systems are likely to vary from
organisation to organisation. However, Quality Management share a
common intent that:
 · Organisations design and manage their processes effectively to
achieve corporate objectives and avoid functional silos that compete
for resources
 · Organisations choose appropriate activities and measures based on
an objective analysis of their operational and business environment.
 · Management create an environment in which people are motivated and
initiative and creativity are not stifled.  "
From "Office of Government Commerce (UK)" site:
http://www.ogc.gov.uk/sdtoolkit/reference/deliverylifecycle/quality_mgmt.html


- CHIYODA CORPORATION: 

"Quality Management Statements":
http://www.chiyoda-corp.com/policy/sqe/quality/hinshitu-e.shtml

"2004 QUALITY MANAGEMENT OBJECTIVES-MAJOR TARGETS":
http://www.chiyoda-corp.com/policy/sqe/quality/2000obj/2004obj-e.shtml


- ISO website:

"Examples of the ISO 9000 standards in use":
http://www.iso.org/iso/en/iso9000-14000/iso9000/selection_use/examplesofiso9000.html

"Quality management principles":
http://www.iso.org/iso/en/iso9000-14000/iso9000/qmp.html 

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I hope that this helps you. If you find something unclear or
incomplete, please use the clarification feature before rate this
answer. I will gladly respond your requests for further assistance
until you feel satisfied with the answer.


Best regards.
livioflores-ga

Better then I expected