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Q: Is Google-Answers going to be a success? ( No Answer,   3 Comments )
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Subject: Is Google-Answers going to be a success?
Category: Miscellaneous
Asked by: fj-ga
List Price: $12.34
Posted: 23 Jul 2002 09:15 PDT
Expires: 30 Jul 2002 12:04 PDT
Question ID: 44155
Is Google-Answers going to be a success? 

Please illustrate your answer by analysis of the questions asked to
date, the take up (drop off?) and satisfaction of researchers, the
business model being used by Google and comparison to previous 'pay to
ask' services.

They say that the most important sale isn't the first, but the second
with the return customer. What sort of percentages are in the existing
4600 odd questions asked? How many existing 'customers' are there?

What's the distribution on amount of money offered per question? Is
this actually having an effect on whether answers are gained?

And finally, what's your favourite question and answer to date?

I realise that this question does not have a definite answer, but I
will credit the answer that discusses the above the best. I'm
interested in a data backed answer.

Request for Question Clarification by philip_lynx-ga on 24 Jul 2002 18:17 PDT
I have asked google for permission to answer this question, and will
do so. This is service-related data after all, and you probably know
the TOS and Researcher Guidelines as well as I ;-)

Let's hope they respond positively, as the data is quite
interesting...

Request for Question Clarification by philip_lynx-ga on 26 Jul 2002 00:25 PDT
I fear I am not allowed to answer your question. Too bad. I guess
we'll have to wait and then time will tell ;-)

Clarification of Question by fj-ga on 26 Jul 2002 01:41 PDT
thanks politicalguru-ga for your thoughts. I suppose part of the:
"What's the distribution on amount of money offered per question? Is
this actually having an effect on whether answers are gained?"
question was to do with potential altruistic responses. I read with
interest your answer to
https://answers.google.com/answers/main?cmd=threadview&id=17957 I
wonder how the Google-answers model would work if rather than the
"questioner" stating the price, only the question itself were posted
and then the researchers would bid for how much they'd be willing to
answer the question for. At the moment the model is based upon
attracting questioners. Hmmmm, I suppose that would then lead to the
need for league tables of researchers rankings...

thanks philip_lynx-ga for attempting to answer. I'm not sure which
part of the TOS I contravened in the question, the 'proper use'
section on "infringing upon another party's intellectual property
rights"?! I don't think that I have access to the researcher
guidelines. It's strange because all the data is there within the
questions and answers that we can all view, it's just the matter of
someone doing some research analysis on them. Ah well...

I'll close the question next week and get my abacus out...

regards

Clarification of Question by fj-ga on 26 Jul 2002 01:50 PDT
Ahh, just read the FAQ's:
43 What questions can I ask? Are there questions that will not be
answered?
Google Answers discourages and may remove questions that: 
request private information about individuals 
want assistance in conducting illegal activities 
are meant to sell or advertise products 
refer or relate to adult content 
are homework or exam questions 
seek specific information about Google or Google Answers (email
answers-support@google.com instead)

they say that you should always read the FAQs....
Answer  
There is no answer at this time.

Comments  
Subject: Re: Is Google-Answers going to be a success?
From: headsetsdotcom-ga on 23 Jul 2002 18:59 PDT
 
fj, great question.l've asked it myself.  I believe it's got the
potential to be.  I was an early "questioner" and i use it still.
Google could improve, but they've been a bit resistant (arrogant) to
ideas and changes.  With the right marketing and a little more
creativity I personally believe this could be a winner.   Why your
interest?   Competition? Pre IPO price calculations? OVER watcher?  I
follow the PPP industry a lot so i follow google from a serious
challenger possiblity.
Subject: Re: Is Google-Answers going to be a success?
From: fj-ga on 24 Jul 2002 02:37 PDT
 
thanks headsetsdotcom-ga for the feedback. Nope, I'm not a competitor,
not in the industry and don't even know what 'Pre-IPO price
calculations' means! I'm just an interested punter who thought I'd try
and use the system to find out more about the system - it's a fair set
of questions to ask!

I don't know about Google 'resistance' or 'arrogance', after all, this
is a beta site and certainly I've seen changes (in the front end)
since I started visiting. There is a strange addiction though in
reading the questions - almost testing my own knowledge (witness the
success of Trivial Persuit and 'Who wants to be a millionaire?'). As
my question asks though, I'd love to see some analysis on the model to
gauge how it's performing and shaping up. I am surprised at the
relatively low number of questions that have been asked to date,
*everybody* must have a question that they would love to have
answered...
Subject: Re: Is Google-Answers going to be a success?
From: politicalguru-ga on 24 Jul 2002 05:48 PDT
 
Dear Fj, 

Firdt, let me say that this service runs now on Beta. It means this is
not the final versions, and things are still being tested, changed and
modified.

This is a complex answer, like most things in life. The first factors
that speaks against "google answers" is that several other firms that
have offered advice through the Internet have collapsed in the last
few years. You can see here - in google's own directory -
http://directory.google.com/Top/Reference/Ask_an_Expert/For_a_Fee/ -
several names that have disaappeared or became phone-based services,
whose "advices" are from psychics and sex-therapists.

In other words, the first question one might want to ask is how much
demand is there for such a service. This is not clear. First, you
might be able to find yourself most of the information (for free).
Second, the information you are not able to find, might be also
blocked for google researchers. Third, the net provides the benefit of
anonymity. Many money making sites sell sometimes illegal or immoral
goods, such as drugs/medications, porn, school-term-papers, gamblings
services.

These are the points that lead us to a conclusion that google answers
might follow its brethren in the field of "expert advices for a fee".

There are several factors that lead us to believe google answers might
become a success. First, it is not in full activity yet (as I said, it
is still in Beta version), but already has steady traffic, that I hope
would grow.

Since you asked for numbers, I checked the number of live questions in
each category (subtracting the Miscellaneous category). Many, alsmost
a third, are business questions, followed by computer/techonology
questions. These are from clients that are willing to invest
research-work worth sum, in order to get quality research.

As for your question regarding returning costumers, I know of several
returning costumer - but have no access to google Answers' databse to
have the percentage you ask for. I done a search for my costumers,
though, revealed that about half of them were returning costumers -
they used the system for different questions more than one time. This
is a nice start, wouldn't you say?

I didn't understand the term "gained" here, I think you ask whether
the price affects the way questions are answered/commented, and the
answer is - of course. Researchers would dedicate time and effort into
a question in a correlation with its price. You may notice, that of
the unanswered questions, many are high-priced (but are questions that
cannot be answered), and many others are $2-$5 questions, that with
the sutracted fee from Google might not be worth to some people even
to spend the time just typing an answer.

I don't want to give a "favourite" question, just to note that I
really enjoyed working on my questions. If you'll check out my
profile, you'll see that I didn't answer many questions here - because
I pick questions also by interest - I wouldn't answer a question that
doesn't intregue me.

Now I get to another asset: Google researchers. Almost any other site
I was in excepted me immidiately as a researcher. Google screen
researchers, even throughout the process and after they have accepted,
if they are not in standard. I don't know the researchers (Internet
anonymity...) but from those I've met online, there are many
professional researchers, librarians amd database specialitists.

The high standards in Google Answers apply also to the type of
answers. A Google researcher is expected to answer only questions
which are not illegal or immoral - no porn and monkey business here
(so I hope). These high standards might prevent the detrioration of
the service into a homework center for lazy kids and porn center for
bored men.

Last asset is of course the Google brand, which people already know
and search in anyhow.

I am not a prophet, but - yes, Google Answers could become a success
despite the problems in the answer-for-a-fee market.

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