This may be a start;
By 2008, Datamonitor expects this to shrink to 2.72 million APs spread
through 47,500 call centers. The United States currently houses 2.86
million agent positions (APs) in 50,600 call centers. This represents
2900 call centers and 140,000 jobs.
3000 call center be lost- Datamonitor
Datamonitor estimates that the 2.5 million agent positions in the
United States today will increase more than 14% by 2005
Cited in Call Center Management Review, May 2002, www.ccmreview.com,
Frost & Sullivan projects Asia-Pacific call center industry revenues
will increase from $655 million in 2000 to $1.5 billion in 2007.
Asia Pacific Call Centre News, 11-5-2001
According to Ovum, the rate of call center growth in Central and
Eastern Europe, along with South and Central America (including the
Carribean), will accelerate so rapidly that each of these regions'
share of global call center capacity will increase from 2% of
worldwide call center seats in 2001 to 7% in 2006 (a combined increase
to 14% from 4%). Much of the increased capacity will come from new
call centers that will be designed as multichannel contact centers
Ovum, 6-14-2001
Ovum predicts that call center capacity worldwide will nearly double
within five years, growing from 7.3 million seats in 2001 to over 13
million early in 2006. Seats in multichannel contact centers will also
increase as a percentage of total call center seats, from 18% in 2001
to 51% in 2006, representing growth from 1.3 million multichannel
contact center seats to 6.8 million
Ovum, 6-14-2001
Indian revenues from call centers have grown an estimated 107% over
the past year and this particular area employs over 120,000 people
today
Research and Markets- Dec 2004 |
