Google Answers: Call center first call resolution rates and emp. t/over in the media industry.

View Question

Q: Call center first call resolution rates and emp. t/over in the media industry. ( No Answer, 1 Comment )

Question

Subject: Call center first call resolution rates and emp. t/over in the media industry.
Category: Business and Money > eCommerce
Asked by: vivveer-ga
List Price: $10.00

Posted: 22 Dec 2004 18:42 PST
Expires: 21 Jan 2005 18:42 PST
Question ID: 446265

I would like specific call center metrics related to first call
resolution rates for media companies.
Also, I will need  metrics related to employee turnover rates in call
centers for media companies.

Clarification of Question by vivveer-ga on 24 Dec 2004 13:07 PST
Media companies =  TimeWarner, Yahoo, Disney, Sony etc...any part of a
company that has a media arm, such as publishing, movies, etc

Answer

There is no answer at this time.

Comments

Subject: Re: Call center first call resolution rates and emp. t/over in the media industry.
From: customerservicepro-ga on 24 Dec 2004 07:42 PST

Can you please provide more detail on what you mean by 'media'.

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at answers-support@google.com with the question ID listed above. Thank you.

Search Google Answers for

Google Home - Answers FAQ - Terms of Service - Privacy Policy