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Q: Help!! I've Been Hijacked!! ( No Answer,   4 Comments )
Question  
Subject: Help!! I've Been Hijacked!!
Category: Computers > Internet
Asked by: steph53-ga
List Price: $2.50
Posted: 30 Dec 2004 15:45 PST
Expires: 29 Jan 2005 15:45 PST
Question ID: 449435
Hi GA Community:

It seems my computer has been hijacked.

My desktop has seven new icons that I did not install. 


When I went to my browser, instead of my normal homepage, it comes up
as what looks like a spyware site.

When I went to check install/uninstall programmes on my computer, I
can't see anything new having been installed.

I ran Adaware and deleted 13 new intruders. However, the icons remain.
They won't let me right click on them to delete them.

I have Windows 2000 Pro, Norton 2004, Zone Alarm and Adaware.

Can someone please help me get rid of these?

Thank you kindly,

Steph53

Request for Question Clarification by pinkfreud-ga on 30 Dec 2004 15:46 PST
Can you describe the icons?

Clarification of Question by steph53-ga on 30 Dec 2004 16:12 PST
Hi Pink...

The icons are travel, online casino, bingo, website hosting, poker,
cardgames and printer catridges.

Since I posted this question, I have now found out that these sights
have attached themselves on my "favourites" list and again, I can't
right click them to delete them :(

Also, I'm suddenly getting more nd more pop-ups....

When I changed my homepage back to my normal one, a second suspicious
toolbar appears....

Thanks for any help you can give me.

Request for Question Clarification by hummer-ga on 30 Dec 2004 16:30 PST
Hi steph53,

You've probably got a number of problems, therefore, there's no magic
bullet. Follow one of these tutorials, word for word, and let us know
how it goes.

How to: Spyware, Trojan And Virus Removal:
http://forums.majorgeeks.com/showthread.php?t=35407

KRC Anti-Spyware Tutorial:
http://www.greyknight17.com/spyware.htm

Good luck!
hummer

Clarification of Question by steph53-ga on 30 Dec 2004 19:57 PST
Hi Hummer...

Please be aware that I'm checking all the sites out.

I have run a couple...however, this Trojan seems to outwit even the
"smartest"  detectors...........

I'll be back Sunday .....

Have a great New Year All

:) Steph 53

Clarification of Question by steph53-ga on 02 Jan 2005 11:01 PST
Hi....

I'm back...... 

Happy New Year to everyone!!

Thanks to you commenters as well as the Researchers.
I agree that the Windows XP has the newest and latest spyware
technologies so I may switch over if a friend can help me.

Tonight, my friend is going to *walk* me through the spyware removal
process and hopefully this will get rid of it. He says that only
Hijack This will do the job.

I'll report back here tomorrow to let you know if I succeeded...

Thanks again,

Steph53
Answer  
There is no answer at this time.

Comments  
Subject: Re: Help!! I've Been Hijacked!!
From: margi-ga on 01 Jan 2005 05:59 PST
 
Hi Steph53:

I have some ideas below this paragraph, but before I go into
them...This type of problem is a major reason why I upgraded to Win XP
Pro with service pack 2. I found that NAV and others didn't afford me
the protection I needed, and that with so many trojans out there I was
having to constantly restore Win 2000, which is no small task. (see
http://www.jsiinc.com/SUBG/TIP3200/rh3200.htm)  On XP it's a few mouse
clicks and your system will take you back to before you got the trojan
virus (unless the trojan also disables your restore feature, which HAS
happened to me, but not very often...)

GOING FORWARD:
================
You can attempt a system restore, but, unless you are a geek, I would
actually recommend bringing your PC to a local "puter geek" and having
him/her clean your machine (find one at http://local.yahoo.com/ ), and
then you may also want to install a personal firewall that's in synch
with your anti-virus, i.e. install norton personal firewall
http://www.symantec.com/sabu/nis/npf/ The suites tend to work better
together than having different countermeasure programs from different
vendors.  Maybe you want to upgrade to Win XP SP2, depending on your
budget and your application system requirements. Adaware is the best,
so I'd stick with it. (I use it too.)

You may also want to try some of the new browsers like firefox or
opera. http://www.mozilla.org/products/firefox/  
http://www.opera.com/download/?ver=8.00b1 .  They are less prone to
viruses as most hackers right now exploit Internet Explorer
vulnerabilities. This will change in the future.

Also, don't open any attachments ever from anyone you don't know. Use
the email scanning feature in NAV if you use Outlook for your email.

Know that there is no way to protect yourself 100% from these attacks.
The only way to even get close is to only go to trusted sites that you
know will not knowingly push viruses to you, i.e. the biggies like
CNN, amazon, etc.  I actually got a virus from a forbes email
newsletter, so there are no guarantees. Since you (like me) like to
play google researcher, that may not be realistic.

Another approach would be to use one computer for "surfing" and
another for productivity. Keep the productivity machine totally clean
with your applications like MSWord, outlook, excel, quickbooks, Adobe,
Dreamweaver, whatever...etc. Or, use an old MAC
http://search.ebay.com/mac_Apple-Desktops_Mac-OS-9_W0QQsofocusZpfQQsbrftogZ1QQfromZR10QQcatrefZC12QQsacategoryZ25440QQcatrefZC6QQa26444Z-24QQa13Z26530QQa12Z-24QQgcsZ1506QQpfidZ1812QQreqtypeZ1QQpfmodeZ1QQalistZa26444Q2Ca13Q2Ca12Q2Ca3801QQpf_queryZmacQQsotrtypeZ1QQsotrvalueZ1QQsosortpropertyZ1QQcoactionZcompareQQcopagenumZ1QQcoentrypageZsearch
for surfing and email because very few viruses are written for Macs.
This will also change in the future.

AOL will market to you that they are the answer. IMHO, AOL is never
the answer. You give up far more than what you get, but it may be OK
for you. http://www.aol.com/price_plans/bfsbroadband.adp

I hope these ideas help you in the future...even though I've not
provided a solution to your current problem other than to restore the
system.

Good luck,
Margi
Subject: Re: Help!! I've Been Hijacked!!
From: sparky2002b-ga on 01 Jan 2005 11:24 PST
 
Hello,
I have had this exact same problem once before on my own computer.
I solved it by using a program called StopZilla, which actually bans
websites from installing software without you knowing. Basically, this
hijacker site sets your IE homepage to them, locks it so you can't
change it, and installs spyware everytime you go there.

Get it from http://www.stopzilla.com/
Subject: Re: Help!! I've Been Hijacked!!
From: philipiscool-ga on 01 Jan 2005 22:42 PST
 
I'd have this problem just yesterday! By any chance, the page you've
been directed to was something along "Search the Web"? If so, then
you've installed one of their "sponsor package". Luckly, they included
an uninstall program at their site that requires to you enter a 7
number code to verify you're an user. The page with the download is
located at http://66.220.17.157/help.html#uninstall .

-
I'm not a researcher
Subject: Re: Help!! I've Been Hijacked!!
From: margi-ga on 11 Jan 2005 18:01 PST
 
FYI - just installed Microsoft's new beta for anti-spyware. So far... so good.

http://www.microsoft.com/athome/security/spyware/software/default.mspx

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