"Within this broad communication context, skills related to listening
(e.g., active listening, paraphrasing) have been repeatedly identified
as essential in their own right or as key components of broader skill
clusters such as interviewing, counselling, performance appraisal and
assertiveness."
"Issues in Communication Skills Training" by R. V. Rasmussen
http://cobe.boisestate.edu/msr/skilbook/rasmuss&.htm
"In a recent survey of recruiters from companies with more than 50,000
employees, communication skills were cited as the single more
important decisive factor in choosing managers. The survey, conducted
by the University of Pittsburgh?s Katz Business School, points out
that communication skills, including written and oral presentations,
as well as an ability to work with others, are the main factor
contributing to job success."
"Introduction-Why you need to get your message across" by Kellie
Fowler, Mind Tools http://www.mindtools.com/CommSkll/CommunicationIntro.htm
"It is easy to take communicating for granted because it is a daily
activity. How much thought have you given to communication? Are you
aware that:
? The average worker spends 50 percent of his or her time communicating?
? Business success is 85 percent dependent on effective
communication and interpersonal skills?
? Forty-five percent of time spent communicating is listening?
? Writing represents nine percent of communication time?
? One-fourth of all workplace mistakes are the result of poor communication?
? A remarkable 75 percent of communication is nonverbal?"
"Effective Communication" Federal Emergency Management Agency (August
2002) page 1.4 http://www.training.fema.gov/emiweb/downloads/EC-IS.pdf
"Regardless of setting, managers average five percent of their time
communicating consequences (evaluating), and less time monitoring.
Skippers and theater managers monitor the most--a great deal is
visibly at stake--insurance managers the least. When superiors rated
all bosses and managers below them according to their leadership
skills, the most highly rated managers were the ones who monitored
their employees most consistently."
"The Secrets of Skippers" Psychology Today (May/June 1993)
http://cms.psychologytoday.com/articles/pto-19930501-000012.html
"With so many tools to choose from, workers top communication complaints include:
Must leave multiple messages in different places when seeking
immediate responses (67 percent)
Delayed decisions because colleagues fail to respond in a timely
manner (65 percent).
Inability to locate or communicate with colleagues (59 percent).
Malfunctions while traveling or working remotely (56 percent).
Inability to access timely and accurate information (51 percent).
Inability to respond to a missed client call in a timely manner (48 percent).
Lack of synchronization among various communication tools (43 percent)."
"Collectively, workers identified more than 20 different communication
tools and devices that are used on a regular basis - at work, at home
and on the road. On average, workers say they regularly juggle about
seven different communication tools for work (most commonly: work
phone, work e-mail, personal e-mail, work fax machine, personal mobile
phone, home phone and work voice mail)."
"ENTERPRISE EMPLOYEES SEEK MORE HOLISTIC COMMUNICATION TOOLS WITH
GREATER INTEGRATION CAPABILITIES TO FIND COLLEAGUES AND INFORMATION
WHEN IT'S NEEDED" Telephony World (November 29, 2004)
http://www.telephonyworld.com/cgi-bin/news/viewnews.cgi?category=all&id=1101775215
"Statistics show that, on average, executives spend:
30% of their time reading and sorting through information
20% of their time solving problems and thinking creatively
20% of their time communicating"
"Learning Techniques" Buzan Centre Australia (2004)
http://www.buzan.com.au/learning/
Sincerely,
Wonko
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