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Subject:
Error Installing HP All-in-One 2610xi
Category: Computers > Hardware Asked by: jpbischke-ga List Price: $3.00 |
Posted:
25 Jan 2005 00:35 PST
Expires: 24 Feb 2005 00:35 PST Question ID: 462893 |
I just got the HP All-in-One 2610xi and while installing I keep getting this error: This system does not meet one or more of the minimum requirements needed to install this product. (And then in the box below it says:) -This product type does not match the list of supported product types. -This product suite does not match the list of supported product suites. Now to my knowledge I'm running with all the necessary requirements: Windows 2000, over 256 MB RAM, 1 GB of space, and Internet Explorer 6.0. After failing to install, I plugged in the printer with a USB cord and my computer recognized it. So it's just the software that's not installing. I checked for Windows updates and there was none (I currently have Service Pack 4). I looked on HP's website for an answer but they said nothing of this specific error. I downloaded HP's updates and I still couldn't get past the error. What do I do? |
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There is no answer at this time. |
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Subject:
Re: Error Installing HP All-in-One 2610xi
From: lrulrick-ga on 25 Jan 2005 07:06 PST |
I had same issue installing a HP 5510. There seemed to be a bug in the install program. After two weeks of trying to install I got it to work only to have the printer reinstall on its own each time the power went on or off. I would suggest calling HP product support. 1-800-474-6836. |
Subject:
Re: Error Installing HP All-in-One 2610xi
From: jpbischke-ga on 26 Jan 2005 10:11 PST |
I called HP support and it turned that I need to hold down Ctrl+Shift when I pressed Cancel after the install failed. This did the trick. If you want to post your comment as the answer I'll accept it as calling product support put me on the right path. |
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