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Q: Error Installing HP All-in-One 2610xi ( No Answer,   2 Comments )
Question  
Subject: Error Installing HP All-in-One 2610xi
Category: Computers > Hardware
Asked by: jpbischke-ga
List Price: $3.00
Posted: 25 Jan 2005 00:35 PST
Expires: 24 Feb 2005 00:35 PST
Question ID: 462893
I just got the HP All-in-One 2610xi and while installing I keep getting this error:
This system does not meet one or more of the minimum requirements
needed to install this product.  (And then in the box below it says:)
-This product type does not match the list of supported product types.
-This product suite does not match the list of supported product suites.

Now to my knowledge I'm running with all the necessary requirements: 
Windows 2000, over 256 MB RAM, 1 GB of space, and Internet Explorer
6.0.  After failing to install, I plugged in the printer with a USB
cord and my computer recognized it.  So it's just the software that's
not installing.  I checked for Windows updates and there was none (I
currently have Service Pack 4).  I looked on HP's website for an
answer but they said nothing of this specific error.  I downloaded
HP's updates and I still couldn't get past the error. What do I do?
Answer  
There is no answer at this time.

Comments  
Subject: Re: Error Installing HP All-in-One 2610xi
From: lrulrick-ga on 25 Jan 2005 07:06 PST
 
I had same issue installing a HP 5510.  There seemed to be a bug in
the install program.  After two weeks of trying to install I got it to
work only to have the printer reinstall on its own each time the power
went on or off. I would suggest calling HP product support.
1-800-474-6836.
Subject: Re: Error Installing HP All-in-One 2610xi
From: jpbischke-ga on 26 Jan 2005 10:11 PST
 
I called HP support and it turned that I need to hold down Ctrl+Shift
when I pressed Cancel after the install failed.  This did the trick. 
If you want to post your comment as the answer I'll accept it as
calling product support put me on the right path.

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