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Subject:
Toshiba Tecra 8000 boot up problems
Category: Computers Asked by: asphammer-ga List Price: $25.00 |
Posted:
29 Jul 2002 07:19 PDT
Expires: 30 Jul 2002 05:59 PDT Question ID: 46433 |
I have a Toshiba Tecra 800 running Windows ME. I downloaded a 30 day free traial of McAfee Privacy Service. After the download I restarted the computer, per McAfee instructions. Upon restart I got the opening Toshiba window, then the Windows MC window, then a solid blue screen with a cursor that will move but nothing else. And the startup will go no further. When I hit control-alt-delete, I get the Closs Program window (or as some say the Program Manger window), and it shows nothing. No programs listed period. After turning the laptop on and off several times, I decided to try a safe mood boot up. I then did a safe mode boot up, I got to the safe mode page, but it would not go any further. Any suggestions on what to do now? |
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There is no answer at this time. |
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Subject:
Re: Toshiba Tecra 8000 boot up problems
From: stefan73-ga on 29 Jul 2002 08:12 PDT |
"safe mode page" means windows did started, or just the logo screen with the moving bar before windows actually starts? If windows did start in safe mode, click the start button, then settings, then control panel. In the control panel window doubleclick "add/remove programs". Select the offending McAfee software and click the remove/uninstall button. If windows didn't start at all either in safe or normal mode, press the F8 button while the computer is starting to get the boot menu. Select "Logged". Wait patiently, and after it crashes reboot again, but this time select " At the msdos prompt type "type c:\bootlog.txt". With some the name of the problematic program or driver will be there. Type "ren filename.something filename.bak" where filename is the problematic file. Try to restart in normal mode again. Then uninstall the mcafee software like above from the control panel. If things go wrong, reboot to msdos prompt again and run "ren filename.bak filename.something". Good luck! |
Subject:
Re: Toshiba Tecra 8000 boot up problems
From: stefan73-ga on 29 Jul 2002 08:19 PDT |
Clarification... After you type "type c:\bootlog.txt" look for the last line displayed. Hopefully the end says something like Dynamic init device xxx.vxd Dynamic load device xxx.vxd Dynamic init device yyy.vxd Dynamic load device yyy.vxd Dynamic init device zzz.vxd ---- end of file here--- Here zzz.vxd is the bad file. If there is no pathname given for the file it is likely something like \windows\system, \windows\system32 or \windows\system32\drivers. |
Subject:
Re: Toshiba Tecra 8000 boot up problems
From: rmn-ga on 29 Jul 2002 09:55 PDT |
If you are able to access Windows Safe Mode, ME offers a feature that will allow you to "recall" your previous settings prior to installing McAfee Privacy Manager. This is available through Start -> Programs -> Accessories -> System Tools. I used the program to recall the settings on my laptop after installing Norton AntiVirus which caused problems similar to what you are describing. I forget the exact name of this application, and if you are unable to find it yourself, feel free to ask me to look it up (I have Windows XP on the laptop now, but I could obtain the name using several references I have available to me). |
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