what's the #1 and most "in" site for dissatisfaction about consumer purchases

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Request for Question Clarification by efn-ga on 04 Feb 2005 18:22 PST

#1 and most "in" can be hard to evaluate.  Would you settle for a
researcher's evaluation?

Are you looking for a site where consumers just express their
dissatisfaction for the world to see, or are you looking for a site
that tries to help them?

Are you in the United States, the United Kingdom, or somewhere else?

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Clarification of Question by fortunella-ga on 05 Feb 2005 07:20 PST

I'm in California. My vehicle was stolen several days ago. Onboard was
LoJack and also OnStar. Presumably the thieves absconded very quickly
across the southern border because neither of these expensive
precautions seem to have helped at all.

Yes, I want to complain and also to publicize the ineffectiveness of
these, at least if you happen to live in San Diego.

Thanks. :-)

Hi fortunella,

I'll list and describe a few websites where consumers can express
their dissatisfaction.  All of these sites are free to consumers.  As
a measure of popularity, I searched each site for complaints about
Wal-Mart.

#1 on my list is Complaints.com.  Here consumers can post complaints
and businesses can respond.  The site design is simple and clean, with
just one panel of Google ads at the top of some pages.  Emailing a
complaint to the offending company is optional.  There is a search
function, but no topical index.  This site has the highest PageRank of
those listed here in the Google Directory page on consumer complaint
websites, and it's listed first in the results of a Yahoo! search for
"consumer complaints."  Wal-Mart complaints:  366.

http://www.complaints.com/

my3cents.com is similar, but has more ads.  It has a topical index as
well as a search function.  The site accepts compliments as well as
complaints, but complaints predominate.  Other consumers can comment
on posts, and the site compiles ratings of businesses.  Wal-Mart hits:
 866, not all complaints.

http://www.my3cents.com/

Another possibility is the Rip-off Report.  The home page claims over
three billion hits.  The website design is loud, featuring pop-under
ads for the site's guide to rip-off revenge.  Wal-Mart complaints: 
177.

http://ripoffreport.com/


Additional Links

PlanetFeedback has a variation on the theme.  Its primary mission is
to help consumers communicate complaints, compliments, questions, and
suggestions to businesses; consumers can also choose to make edited
versions of their messages public.  Only the latest 100 letters to a
company are publicly available.  Wal-Mart letters:  6339.
http://www.planetfeedback.com/consumer/

Google Directory page on consumer complaint sites
http://directory.google.com/Top/Home/Consumer_Information/Complaints/?il=1

Yahoo! "consumer complaints" search result
http://search.yahoo.com/search?p=consumer+complaints&sm=Yahoo%21+Search&fr=FP-tab-web-t&toggle=1


I hope this is a satisfactory answer to your question.  If you need
any more information, please ask for a clarification.

--efn

Thanks much. That should do it!