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Q: how do i do an organizational analysis/assessment? ( Answered 5 out of 5 stars,   2 Comments )
Question  
Subject: how do i do an organizational analysis/assessment?
Category: Business and Money
Asked by: kr3-ga
List Price: $5.00
Posted: 30 Jul 2002 22:05 PDT
Expires: 29 Aug 2002 22:05 PDT
Question ID: 47239
I'm in a Master's in Nursing program. Required term project due august
10: to do an organizational analysis of a health care agency: 
"including
organizational structure, regulatory controls, processes for quality
management, ....cost-benefit analysis, risk management and/or
utilization review..."   We will be studying a Wellness/Health
promotion dept. at a military (navy) hospital.  i do not even know
where to begin! we haven't studied organizational theory very much at
all. no further instructions from professor are available.
use of both nursing and business literature is expected.

Clarification of Question by kr3-ga on 30 Jul 2002 22:17 PDT
as a nurse, i've had very little business training, and this project
is for a leadership and management course, not to get a master's in
business. :)
Answer  
Subject: Re: how do i do an organizational analysis/assessment?
Answered By: pinkfreud-ga on 04 Aug 2002 15:09 PDT
Rated:5 out of 5 stars
 
Dear kr3,

I, too, have had very little business training. I admit that when I
began researching this for you, I had only a vague understanding of
what an organizational analysis is. Most of the information available
on the Internet on this subject seems to be aimed at people who are
working on an MBA, and who would be expected to have already had
coursework in this area. The few sites that are written in
understandable English are mostly trying to sell something. It took
some digging, but here are some pointers to help you in completing
your project (which I presume is already underway.)

The DM Review has some useful information on the subject of assessing
"business intelligence" (no, it's not an oxymoron!) including this
good, simple definition of organizational analysis:

"Organizational Analysis: Analyze the existing business and technical
organizational structures including... the organization's culture and
leadership style, its understanding of business intelligence concepts,
whether roles and responsibilities have been established, and whether
people with the appropriate amount of time and skills are in place."

DM Review: The Case for Business Intelligence Assessments
http://www.dmreview.com/master.cfm?NavID=193&EdID=5345

As I mentioned in an earlier comment, this site has some useful tips:

Northeastern Illinois University: Organizational Analysis
http://www.neiu.edu/~aserafin/421/anyl2.htm 

I have adapted some material from the page linked above to show how an
analysis of a health care agency might use these concepts.

As a start, here is a sample outline I have prepared for analyzing
organizational structure:

ORGANIZATIONAL STRUCTURE

Identify the type of organization being studied, a hospital
wellness/health promotion department.

Give a brief description of the broader organizational unit to which
this agency belongs, the Navy hospital.

Data related to the organization: Number of patients served, number of
staff, specialization of staff members, special programs and goals of
the program, hierarchical structure, ethnic and socioeconomic group(s)
targeted.
 
Who has the real power in the agency? Who makes the decisions? What
kinds of responsibility are delegated, and to whom? Are any
non-employees involved in decision making?

Which individuals within the agency serve as liaisons to other
agencies within the hospital, or to the outside community?

How is employee evaluation handled, and by whom? What person or
persons are in charge of deciding whom to hire and whom to fire?

=================================

I asked a friend who is a hospital administrator to recommend source
material that will assist you in preparing your paper, and he
wholeheartedly endorsed a book published by the American Psychological
Association, "Organizational Assessment : A Step-by-Step Guide to
Effective Consulting," by Harry Levinson, PhD. While you probably do
not have time to order the book online, you are likely to find it in a
university library. My local Barnes & Noble has it in stock, and I
expect that most larger bookstores would be likely to carry this
recently published book.

A description of "Organizational Assessment: A Step-by-Step Guide to
Effective Consulting," from the APA Web site:

"Organizational Assessment is a comprehensive, step-by-step guide to
assessing the health of an organization...  Both beginners and
experienced consultants will find plenty of food for thought in this
manual. This volume is a substantially updated and distilled version
of the author's classic, Organizational Diagnosis, which was in print
for 23 years... A case summary provides a real-life example of the
author's approach in practice. Most importantly, the book includes a
complete outline of the assessment process, which consultants will
find themselves referring to again and again. Appendixes also include
a sample final report and other material that will help the reader use
the outline more effectively."

APA Books: Organizational Assessment 
http://www.apa.org/books/431796A.html

Search strategy:

"organizational analysis"
://www.google.com/search?hl=en&ie=UTF-8&oe=UTF-8&q=simple+%22organizational+analysis

Best of luck with your term project. And (off topic) three cheers to
you for being a member of one of the most challenging and most
admirable professions. My hat is off to you.

If you have further questions or need clarification of my answer,
please ask.

Sincerely,
pinkfreud
kr3-ga rated this answer:5 out of 5 stars
thank you. obviously research went into this and i appreciate the help.

Comments  
Subject: Re: how do i do an organizational analysis/assessment?
From: pinkfreud-ga on 30 Jul 2002 23:05 PDT
 
Here is a page which offers some useful pointers for preparing an
organizational analysis:

http://www.neiu.edu/~aserafin/421/anyl2.htm

This seems to be specifically oriented toward a project involving
educational institutions, but I would think the tips might be adapted
to your needs.

Most of the organizational analysis pages that I've looked at were
filled with gobbledegook, from my layperson's standpoint. The page
linked above seems much more accessible and useful than others I've
seen.

Best of luck!
Subject: Re: how do i do an organizational analysis/assessment?
From: joanna4-ga on 30 Sep 2002 17:56 PDT
 
I recommend you use the Malcolm Baldrige Award Criteria for your
organizational analysis/assessment.  The Baldrige National Quality
Program is administered by the National Institute of Standards and
Technology, United States Department of Commerce in Gaithersburng, MD.
 Telephone: (301) 975-2036, WWW.Quality.Nist.Gov.
Many organizations senior leaders hire experienced examiners such as
myself to come in and do an organizational assessment using the
criterion and provide a feedback report to them for the purpose of
improving their business performance.  Good Luck!

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