Warning about ticketpilot.ca (Suvara Travels)- Booked an excellent
rate through these guys yesterday (Hawaii to Eastern Canada for around
560$CAD taxes incl.). Was sent an email confirmation of flight
reservation with confirmation no. and travel itinerary. This morning,
I received a call (wich woke me up)only to be told that they had made
a mistake and that the connecting flights (Hawaiian Airline and Air
Canada) did not have any agreement between them therefore could not be
on the same ticket as I purchased it. This, I was explained, meant
that if, for any number of reasons, Hawaiian Airline was to be delayed
and couldn't make the next flight connection in L.A., I would then
basically be out of luck and on my own. The agent then proceeded in
trying to explain to me how the Amadeus system they worked with worked
and why it was not really their fault but the way the system was set
up etc. Was I suppose to understand all this let alone care?? They
offered, for a surcharge of $7 (!?!), to send me 2 separate tickets
for these flights with still no garanties that I will be taken care of
in case of delay (I believe the exact words of the agent were "..just
hope this will not happen". The other option offered was to cancel
altogether (not an option, all of my travel arrangements are made, set
in stone and non refundable!). When I requested to speak to a manager
I was told I was already speaking to him (Koli) and that if I had any
concerns (wich I definitely had at that point) I would need to put
them "black on white" and sent it to the company. Later on he said
something about needing to ask his boss about something, I then
challenged his previous statement of him supposetely being the
manager. When I asked to speak to "his boss", he told me he was gone
for a week (how convenient) and finally when I asked him the name of
"his boss" he absolutely refused to give me a name stating that it was
not his job to do so (!??!). He finally threatened to altogether
cancel my reservation and hung up on me. Now I am and have been for
most of my working career working in the tourism industry also and
have traveled quite a bit all over the world but never have I been
treated with such unprofessionalism and ignorance. To finish this
story the "travel agent" called me back stating that everything had
been fixed and that they were taking a big risk for me (what[?]) since
they had insured everything and absorbed the cost (Oh yes, did I
mention that they almost didn't honor the rate also? I checked their
site later and it had gone up by about 400$ with exact flights!!!). I
later called back and spoke to another agent in order to get more
info. on how to go about using this "insurance" offered by them in
case of missed flight due to delay, the response was "don't leave the
airport until you get your ticket from Air Canada, they always have
flights going out and they should be able to get you on the next
flight no matter what", in other words, fend for yourself and hassle
them until you get your way. WOW, I really feel confident about my
travel arrangements now! What a relief right? ... Anyone have any
suggestions on what recourse I would have at this point? I am
certainly not done with this and may very well be in touch with
updates as to how this nightmare will be handled by the "boss" (I
intend to find out who he/she is) and will let you know how this all
turns out. Good luck to anyone else booking these "great rates", you
may find out you've still overpaid for all the hassle it may bring.
Have a great "worryless" vacation! |