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Q: credit card payments ( Answered,   4 Comments )
Subject: credit card payments
Category: Business and Money
Asked by: mercedes1280-ga
List Price: $20.00
Posted: 19 Feb 2005 07:29 PST
Expires: 21 Mar 2005 07:29 PST
Question ID: 477072
i want to get rid of a payment on my credit card. the payment is going
to PAY-QUAD.COM. how do i contact them as my computer wont display
their page
Subject: Re: credit card payments
Answered By: siliconsamurai-ga on 19 Feb 2005 07:56 PST
Hi, thank you for submitting your question to Answers.Google, I hope I
can provide the information you are seeking.

There are two aspects to your question. First, how do you contact pay-quad.

74 Them. Dervis Str. 
International Hall
2nd Floor, Suite 145
ph & fax +1-206-309-4735

email: contact us

International Office
Suite #3623 
Miriam House
5 Lozack Road
St. Kitts
East Caribbean

?If you need support please contact us
( with your requirements or
phone Customer Support 1-206-309-4735.?

The second part is based on what I am guessing was the real reason for
your question. You didn?t mention if you were experiencing problems
with the company but, just based on the contact addresses I suspect
you are.

The good news is that, although you should contact them by mail, that
isn?t the only way to cancel the ongoing payments to the company or
dispute a charge.

The best way to dispute a credit charge you believe is either in error
or fradulent is through the credit card issuer. You didn?t give the
identity of the credit card (probably not a good idea anyway) but
that?s not important since all you need to do is look at the back of
your card where you will find a customer service number and probably
also Web site where you can monitor your account and communicate with
the issuing bank.

Since these contact points are specific to the actual card, not the
kind of card it is (Visa, etc.) you need to look either at your own
card or a recent statement.

Every card will have a slightly different way to deal with the
situation but you will find them easy to work with.

Here are some links to general guides: ofis_dispute_process_document_38564_7.pdf

Google search terms: credit card dispute resolution

You will find many more such links on the search page.

Another possibly useful site is

There are different rights and procedures depending on whether this
was a fraudulent charge, an ongoing charge you can?t seem to stop, or
a dispute over the quality or delivery of the merchandise or the
service itself.

Thank you again for turning to Answers.Google for help. Good luck with
your dispute.

Subject: Re: credit card payments
From: hurl_dtd-ga on 22 Feb 2005 09:03 PST
I've been getting a lot of spam using IP addresses registered to the
same Internet Provider (one in Hong Kong). I looked around the pages a
little to see what domains were in there. PAY-QUAD.COM always seems to
do the credit card billing for these guys. If you can, talk to your
credit card company. This PAY-QUAD site is definitely sketchy. It
seems to exist pretty much for the purpose of covering SPAM site
operators and I wouldn't be surprised if it worked with spyware
companies as well. Your credit card company, meanwhile, is authorizing
all of the charges from this place and you should talk to them about
that. I doubt your the only person who's making these complaints.

I did a whois search on this domain. This is the contact it came up
with, which is probably bogus:

 Administrative Contact:
    frankston, sam
    32 Altona Cr
    Sydney, Nsw 2000

Then, I did a whois search on the IP address. This information is in
line with the billing info from the PAY-QUAD.COM site and I think it
might be the end of the spam line. If your credit card company could
flag this company (and they'll usually investigate this stuff if you
ask them to), it would help a lot of people out:

IP address:
Looking for ''

TechHandle: ER1095-ARIN
TechName:   Richards, Elon 
TechPhone:  246 292 6130

OrgName:    St. Kitts & Nevis Telecommunications 
OrgID:      STKN
Address:    P.O. Box 86, Cayon Street
Address:    Basseteere,
Country:    KN

TechHandle: CI12-ARIN
TechName:   Ible, Cyril 
TechPhone:  869 465 1000
Subject: Re: credit card payments
From: siliconsamurai-ga on 24 Feb 2005 04:04 PST
I wouldn't put too much faith in WhoIs contact information for this company.

In any case, any legal requirement for contacting the business is
satisfied by the contact information they post on their site, NOT by
attempting to contact the possibly ficticious WhoIS information.

This is not a criticism of hurl, I'm just reminding you that people
engaged in illegal or shady practices don't usually post their real
home address when purchasing a URL.
Subject: Re: credit card payments
From: michaelbreuker-ga on 03 Mar 2005 09:15 PST
I, too, just had three charges appear on a credit card from The problem is that this is a credit card that I have
not been using and these charges randomly appeared for no apparent
reason. I can only assume they are fraudulent. After 4 failed attempts
to e-mail the contact listed at, I tried
calling the number that was conveniently printed on my statement for
this company. That number goes to a voice mail message indicating that
e-mail is the only acceptable contact method and does not allow
messages to be left.

My only recourse was to claim fraud with my credit card company, which
caused them to cancel the number and issue a new card with a new
number, and dispute the charges from PAY-QUAD. What's even moer
interesting about this shady business is that on their site
(, they attempt to threaten the
consumer by warning them against the very thing that I did (disputing
charges) by threatening jail time and indicating they will charge me
additional fees for the dispute. Given that I know I am right in this
situation and that appears to be a dishonest business, I
am not worried about their threats, but I am concerned that this
company is engaging in some seriously fraudulent behavour. The
question arises, how did they get my credit card number to start with?
How many more people did they rip off? I continue to search the
Internet for complaints about this company and while all I can find is
complaints (mostly about spam), there appears to be very little.
Subject: Re: credit card payments
From: siliconsamurai-ga on 03 Mar 2005 12:03 PST
michaelbreuker - I've got worse news for you, in such a fradulent
operation I bet the phone number you called will cost you about $50.

I certainly hope I'm wrong but I bet it was NOT a toll-free call and
they can often route them in such a way to generate a large bill.

Good luck.

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