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| Subject:
UK telecoms menu / voice portal premium line options
Category: Miscellaneous Asked by: lot-ga List Price: $7.00 |
Posted:
01 Aug 2002 08:18 PDT
Expires: 31 Aug 2002 08:18 PDT Question ID: 48037 |
hello I'm looking for a UK implementation example, of calling a standard number e.g. geographical, 0845 / 0870 that takes the caller to an options menu or voice portal giving an option to select content or a service which forwards the call to a premium rate number invisibly to pay for this access. The menu system should warn the caller that this option will cost them xx.p per minute, 'press 1 on keyboard if you want to continue' for example. The cost of this second leg of the call, as well as the first leg, must be billed to the caller. The lead programmer says it cannot work with the charges billed to the caller, but it works if the charges are borne by the company. I want to prove otherwise, from vague memory I recall (perhaps incorrectly) there are UK content services that work along these lines. The implementation I want it to work for is for a forwarding number. Traditionally in the UK the call forwarding charges for a landline are billed to the owner of the number. I want a number that can be forwarded but the forwarding charge is billed to the caller (if the caller decides to proceed), with a message of something like "Sorry, the person you are trying to reach is not available, if you would like to reach them at another number press 1 to proceed and you will be billed at 35p per minute, otherwise please hang up...thank you for your call" Somebody may already be using such a UK service? |
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| There is no answer at this time. |
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| Subject:
Re: UK telecoms menu / voice portal premium line options
From: edrox-ga on 01 Aug 2002 23:04 PDT |
Since I am not a registered Google researcher, you get a freebie. The service that you are referring to is called "en-route caller announcment" coupled with "propter usage" AND "automated call routing"(I work for a major telecom). I believe that in the UK CONCERT offers this service, and I know that AT&T will roll it out. Basically it goes like this: caller dials a number and hears a mssg (caller announcement). They are asked to press 1 if they agree with the charges (prompter usage) once the number is pressed,the call is automatically routed wherever you want it to go (automated routing). If you are looking ot bill a credit card, though, that is typically done through a third party service and reseller. Not sure what the costs would be in UK, but your local business services rep should be able to help. Thank you - be sure to tip your waiter E |
| Subject:
Re: UK telecoms menu / voice portal premium line options
From: shey-ga on 02 Aug 2002 08:19 PDT |
As far as I know, it's against the OFTEL regulation code to have premuim rate calls billed through a non-geographic number. Following 'The Big Number' initiative, which reorganised UK phone numbers to make billing more transparent, once can only be chaged for the call you think you are making. Thus, calls forwards cannot be charged to the user though this system. However, this does not stop you billing by credit card. http://www.oftel.org.uk/consumer/advice/faqs/numfaq2.htm In 2001 Oftel published a public consultation document called "Restoring trust in Personal Numbering". This primarily dealt with abuse of 070 numbers. However, Chapter 3, entitled "Linked issues" sets out Oftel's view regarding revenue sharing on 087 numbers. This can be found on their website: http://www.oftel.org.uk/publications/numbering/pers1001.htm#3 |
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