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Q: HP 7410 ALL IN ONE / WIRELESS INSTALL ON DELL LAPTOP W/ WINDOWS 2000 ( No Answer,   2 Comments )
Question  
Subject: HP 7410 ALL IN ONE / WIRELESS INSTALL ON DELL LAPTOP W/ WINDOWS 2000
Category: Computers > Hardware
Asked by: mmctoday-ga
List Price: $10.00
Posted: 05 Mar 2005 16:39 PST
Expires: 10 Apr 2005 07:25 PDT
Question ID: 485363
I HAVE INSTALLED AND UNINSTALLED 10 TIMES AND EACH TIME I GET TWO MESSAGES: 
CAN'T FIND SERSCAN.SYS AND CAN'T FIND sRGB.ICM ON UNKNOWN.  
I HAVE SPENT 4 HOURS ON THE PHONE WITH HP AND THEY CANNOT HELP. 
I CANNOT FIND THESE FILES ( I JUST CANCEL THE MESSAGE) AND EACH TIME I
FINISH THE INSTALL THE PRINTER IS NEVER THERE, JUST VARIOUS SUPPORT
FILES.
1.I CAN SUCCESSFULLY INSTALL IT WITH THE USB CABLE.   
2. IT DOES FIND THE PRINTER ON THE NETWORK BUT NEVER INSTALLS IT.
ANY HELP WOULD BE APPRECIATED.
3. HP SENT ME ANOTHER DISC BUT THE PROBLEM IS THE SAME
I HAVE SEEN OTHER S LOG ISSUES WITH HP WITH THE EXACT SAME PROBLEM,
ALTHOUGH SOME OF THEM SAY THEY GET STALLED AT 96% COMPLETE THEY REALLY
DO NOT IT JUST TAKES ABOUT 40 MINUTES TO GET FORM 96-100% BUT STILL NO
PRINTER.
Answer  
There is no answer at this time.

Comments  
Subject: Re: HP 7410 ALL IN ONE / WIRELESS INSTALL ON DELL LAPTOP W/ WINDOWS 2000
From: hpuser-ga on 09 Apr 2005 21:55 PDT
 
Same problem with HP7310. Did you install the drivers downloaded from web? Thanks
Subject: Re: HP 7410 ALL IN ONE / WIRELESS INSTALL ON DELL LAPTOP W/ WINDOWS 2000
From: mmctoday-ga on 10 Apr 2005 07:25 PDT
 
Thanks, yes I did but it did not resolve the issue.  The search
function also did not turn up the "missing files".  However, I went
through all of my .cab files manually and found the two files, I moved
them to an easy to find place and when  I did the install I was able
to point the install to them manually.  I was very disappointed that
HP was of absolutely no help and yet so many customers had this
problem.  Shame on them.

Thank for your support.

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