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Subject:
HP 7410 ALL IN ONE / WIRELESS INSTALL ON DELL LAPTOP W/ WINDOWS 2000
Category: Computers > Hardware Asked by: mmctoday-ga List Price: $10.00 |
Posted:
05 Mar 2005 16:39 PST
Expires: 10 Apr 2005 07:25 PDT Question ID: 485363 |
I HAVE INSTALLED AND UNINSTALLED 10 TIMES AND EACH TIME I GET TWO MESSAGES: CAN'T FIND SERSCAN.SYS AND CAN'T FIND sRGB.ICM ON UNKNOWN. I HAVE SPENT 4 HOURS ON THE PHONE WITH HP AND THEY CANNOT HELP. I CANNOT FIND THESE FILES ( I JUST CANCEL THE MESSAGE) AND EACH TIME I FINISH THE INSTALL THE PRINTER IS NEVER THERE, JUST VARIOUS SUPPORT FILES. 1.I CAN SUCCESSFULLY INSTALL IT WITH THE USB CABLE. 2. IT DOES FIND THE PRINTER ON THE NETWORK BUT NEVER INSTALLS IT. ANY HELP WOULD BE APPRECIATED. 3. HP SENT ME ANOTHER DISC BUT THE PROBLEM IS THE SAME I HAVE SEEN OTHER S LOG ISSUES WITH HP WITH THE EXACT SAME PROBLEM, ALTHOUGH SOME OF THEM SAY THEY GET STALLED AT 96% COMPLETE THEY REALLY DO NOT IT JUST TAKES ABOUT 40 MINUTES TO GET FORM 96-100% BUT STILL NO PRINTER. |
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There is no answer at this time. |
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Subject:
Re: HP 7410 ALL IN ONE / WIRELESS INSTALL ON DELL LAPTOP W/ WINDOWS 2000
From: hpuser-ga on 09 Apr 2005 21:55 PDT |
Same problem with HP7310. Did you install the drivers downloaded from web? Thanks |
Subject:
Re: HP 7410 ALL IN ONE / WIRELESS INSTALL ON DELL LAPTOP W/ WINDOWS 2000
From: mmctoday-ga on 10 Apr 2005 07:25 PDT |
Thanks, yes I did but it did not resolve the issue. The search function also did not turn up the "missing files". However, I went through all of my .cab files manually and found the two files, I moved them to an easy to find place and when I did the install I was able to point the install to them manually. I was very disappointed that HP was of absolutely no help and yet so many customers had this problem. Shame on them. Thank for your support. |
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