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| Subject:
IT Staff performace ratio
Category: Computers Asked by: yktech-ga List Price: $10.00 |
Posted:
14 Mar 2005 10:54 PST
Expires: 13 Apr 2005 11:54 PDT Question ID: 494496 |
I need some performance benchmarks for our IT Department. Having a staff to User ratio would help also. |
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| Subject:
Re: IT Staff performace ratio
From: mg_luxor-ga on 20 Mar 2005 07:18 PST |
Gartner is probably the bet resource for this type of information. Depending on your complexity and the user's knowledge, 42:1 to 85:1 are generally in line. What kind of benchmarks are you looking for? Service Level agreements, support call answer times, abandon rates, system downtime, maintenance window allotments, etc |
| Subject:
Re: IT Staff performace ratio
From: happygeek-ga on 21 Mar 2005 04:57 PST |
At my school, there are a few admin to every 30. |
| Subject:
Re: IT Staff performace ratio
From: yktech-ga on 23 Mar 2005 09:16 PST |
I am mainly looking for support call answer/resolve times as well as SLA's. I checked Gartner Group as well and there is a lot of useful reports but I know there is no magic formula. I just want some averages. |
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