I would like to know the top 5 markets which have the most consumer
complaints.  Please provide the research data and possibly the
respected
markets' top complaints with your answer.

Thanks.

According to the Thirteenth Annual NACAA/CFA Consumer Complaint Survey
Report, the top ten consumer complaints for 2003-2004 were as follows:

1. Home Improvement/Repairs
2. Automobile Sales
3. Automobile Repairs
4. Credit
5. Telecommunications/Cable/Satellite
6. Debt Collections/Billing Practices
7. ID Theft/Deceptive Practices
8. Internet/ ISP/E-Commerce
9. Major Purchases/Household Goods
10. Telemarketing/Sales Practices


Major complaints:

Home Improvement/Repairs
?Home improvement complaints usually include failure to use a written contract,
abandonment or refusal to complete work, workmanship issues and
noncompliance with building code requirements.?


Automobile Sales
?The automobile sales complaint category involves both new and used
cars. Included are "Lemon Law" issues, financing/on the spot delivery
issues, sales promotions and incentives, misleading advertising,
undisclosed collision damage, extended service contracts and title and
registration issues, such as the inability to obtain permanent license
plates.?

?Used automobile sales complaints involve mechanical issues, warranty
disclosures (including "as is" sales), misleading advertising,
financing/on the spot delivery, undisclosed prior damage, title and
registration issues, and terms and conditions of extended service
plans.?


Automobile Repair 
?Typical consumer complaints involve problems with manufacturers or
dealers, and issues with repair (lemon laws), such as failure to
repair correctly, cost overruns, and ?ghost? repairs.?


Credit 
?Complaints involving predatory mortgage lending, credit card fees,
credit repair and reporting, payday loans and other forms of extremely
expensive small loans. Consumers reported that companies offered
credit cards or loans but required consumers to pay ?processing? fees
up front. Consumers reported not receiving the loan or credit card
after paying the fees.?


Telecommunications/Cable/Satellite 
This category covers complaints with cell and landline telephone
service, cable and satellite telecommunications services.
?Problems that cause complaints include billing and contract
provisions, extended warranty plans, fees for early cancellation or
termination of services, ?free time? disputes, roaming charges, and an
emerging area - solicitation calls to cell phone numbers.?


Read the top complaints for the other five categories at the following link:

Consumer Federation of America: February 10, 2005
http://www.consumerfed.org/NACAAComplaintreport.pdf



Search criteria:
Top * Consumer complaints
://www.google.com/search?hl=es&c2coff=1&rls=GGLD%2CGGLD%3A2005-07%2CGGLD%3Aen&q=Top+*+Consumer+complaints&btnG=B%C3%BAsqueda&lr=



I hope this is helpful.


Best regards,
Bobbie7