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Q: yahoo usability/ customer service ( Answered,   0 Comments )
Question  
Subject: yahoo usability/ customer service
Category: Reference, Education and News > General Reference
Asked by: sargam-ga
List Price: $5.00
Posted: 04 Aug 2002 21:09 PDT
Expires: 03 Sep 2002 21:09 PDT
Question ID: 50679
I am using Yahoo's People Search (by first name, US-only ("advanced"
option)). It won't show me beyond the first 200 answers (there are
about 1200). How do I contact yahoo? They don't seem to offer a
Customer Service e-mail address. (Or, failing, that, how to access
beyond the first 200)?
Answer  
Subject: Re: yahoo usability/ customer service
Answered By: mwalcoff-ga on 04 Aug 2002 21:30 PDT
 
Hello,

The maximum of 200 results is a Yahoo! policy. See
(http://help.yahoo.com/help/us/yps/yps-12.html). Yahoo! does not
usually offer individual customer support for such free products.

To see more than 200 results, use (www.switchboard.com) instead of
Yahoo! People Search. I searched for every "John Smith" listing in
California, and it has allowed me to scan into the 200s.

If you don't like Yahoo!'s policy, there is a group that gripes about
Yahoo! Ironically, it is at
(http://groups.yahoo.com/group/yah00complaints/)

Good luck.

Request for Answer Clarification by sargam-ga on 05 Aug 2002 20:15 PDT
Thank you for your suggestions, but - if you look closely at my
question - you will see that it was a first-name search - which
www.switchboard doesn't offer. Also, I was saerching by e-mail address
because cell-phones don't seem to be published (?) and that's what
she's got.ADmittedly, I didn't mention that, but switchboard doesn't
do first-name only searches for e-mail either. Is there an address for
yahoo to offer to pay for expanded service? Or something else? Do I
need to pay you more for this?

Clarification of Answer by mwalcoff-ga on 06 Aug 2002 01:11 PDT
You are trying to find someone's e-mail address with a first name? Do
you have any other information (city, state, domain, etc.)?

411Locate (http://www.411locate.com/index1.htm) allows you to do an
e-mail search by first name with hundreds of results. However, any
e-mail directory is going to list only a small fraction of the number
of people who have e-mail.

Request for Answer Clarification by sargam-ga on 07 Aug 2002 21:42 PDT
Sorry. 411-locate had 5 e-mail listings for the first name I'm
searching, yahoo people search had 200 just for A-D.

Clarification of Answer by mwalcoff-ga on 08 Aug 2002 02:04 PDT
The reason Yahoo People Search gives you so many listings is because
it includes all Yahoo members who have not excluded their names from
the listings.

I have found a Yahoo feedback form where you can suggest changes to
the People Search: (http://cgi.yahoo.com/bin/feedback?t=experience).
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