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Q: Cancel a long-dormant Evequest account? ( Answered 5 out of 5 stars,   1 Comment )
Question  
Subject: Cancel a long-dormant Evequest account?
Category: Computers > Games
Asked by: pcventures-ga
List Price: $5.00
Posted: 12 Apr 2005 12:23 PDT
Expires: 12 May 2005 12:23 PDT
Question ID: 508440
Somehow, I've forgotten about an old Everquest that I've been paying
for since 2003.
 I hated the game,but quickly lost my user account info.
 Is there a customer service line or really direct way I can call to
cancel this unnecessary account?
Answer  
Subject: Re: Cancel a long-dormant Evequest account?
Answered By: rainbow-ga on 12 Apr 2005 13:16 PDT
Rated:5 out of 5 stars
 
Hi pcventures,

Located on the Everquest website in 'Accounts and Billing':

-Canceling an EverQuest Account-

If you cannot cancel your EverQuest subscription online or you are
having problems canceling your account, you can contact The Station
Customer Service team at (858) 537-0898. Customer Service
Representatives are available weekdays from 8:30 AM to 5:30 PM PST
(11:30 AM to 8:30 PM EST), except holidays.

If you are not in the USA, or can not call, email
accounts@station.sony.com with the following pieces of information:

EverQuest Station Name
Account Key(s)
Billing Address
Birthdate
Zip Code

If you are still having problems after visiting this support section,
you can contact our Technical Support Department via email using our
online form.

http://eqlive.station.sony.com/support/accounts_billing/ab_cancel.jsp

The online forms can be found here: 
http://www.station.sony.com/en/services/help/customer.jsp


Everquest FAQs:

Q. I have a problem regarding the billing on my account. Who should I
contact for assistance?

A. For issues regarding account or billing questions, please send an
e-mail to accounts@soe.sony.com or call 1-858-537-0898.
------------------------------------
Q. I keep getting the message that my login information is incorrect
and I cannot log in. How do I get back on my account?

A. If you have forgotten your password, or if your current password is
not working, you can reset your password automatically by visiting our
Station web site at www.station.sony.com, clicking "Sign In," and
selecting the option for a forgotten password. Follow the
instructions, and your password will be reset automatically. You may
also call Tech Support to have your password reset.

http://eqlive.station.sony.com/library/faqs/faq_cs_contact.jsp


I hope the information provided is helpful. If you have any questions
regarding my answer please don't hesitate to ask before rating.

Best regards,
Rainbow
pcventures-ga rated this answer:5 out of 5 stars and gave an additional tip of: $1.00
Well Done - thanks!

Comments  
Subject: Re: Cancel a long-dormant Evequest account?
From: rainbow-ga on 25 Apr 2005 06:24 PDT
 
Thank you for the rating and tip.
Best wishes,
Rainbow

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