I'm looking for statistics and white papers in regards to consumer and
small business demand for IT technical support in England
(specifically the south of England although this may be more difficult
to obtain and I would be satisfied with the entire country)this
information may be collated from different data I.e. the number of
consumer technical querys addressed to a major company such as pc
world, or statistics from trade bodys or government labour statistics
for technical support personnel. This may also be related to the
uptake of high speed Internet access or computer use in general.

I just need Any information relating to home or small business needs
for a pc technician, this information must be based on on-site
technical querys this excludes telephone support, and must be recent
nothing published before 2004.          and just to make things easier
I need this within 24 hours, or this time tomorrow (sorry about that!)

Thank you and good luck