I am having trouble installing Norton Internet Security 2005.  I keep
getting an error message that a previous version is installed, reboot.
 I reboot my computer and try to continue the install and get the same
error.  I have contacted Symantec twice already and followed their
instructions.  I still cannot install it properly.  I have downloaded
it to my desktop from the internet (not on CD).  Can someone walk me
through how to remove the previous version and finally perform a clean
download?

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Request for Question Clarification by livioflores-ga on 04 May 2005 21:51 PDT

Hi!!

Since is difficult to give an accurate answer in these cases I will
use the clarification feature to assist you withthe first steps. May
this answers your question and may be not, this is why I am not
posting this in the answer box yet.

Start following the instructions on the pages listed below (use the
one that is applicable to your case); read carefully all the pages
before decide which is the one to use:
"Removing your Norton program using SymNRT":
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039?Open&src=&docid=2004020314035036&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

"Uninstalling and reinstalling your Symantec program after you see error messages":
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2004110113064039?Open&src=&docid=2005033108162039&nsf=tsgeninfo.nsf&view=docid&dtype=&prod=&ver=&osv=&osv_lvl=

"Removing Norton AntiVirus 2003 or earlier by using the Rnav2003.exe
removal utility when Add/Remove programs fails":
The manual uninstalling instructions at this page was very useful for
me in the past.
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606


If you need assistance in following some instructions I will be glad
to assist you with them.
If this solves your problem let me know in order to post this in the
answer box and claim the prize, if not let me know also to continue
researching.

Regards.
livioflores-ga

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Clarification of Question by aphrodite58-ga on 05 May 2005 04:53 PDT

I tried the recommended uninstall procedure (msconfig and regedit),
deleted all Symantec folders,etc as described in the link.  I then
tried to reinstall and received the same error message  "Setup has
detected that a previous Install or Uninstall has been completed but
requires a restart.  Please restart your computer then launch setup
again".  I have restarted my computer several times and launched setup
again.  I continue to get the same error message.  I am very
frustrated.

its not a good idea to go into your regestry and delete files. so be
carefull what you delete.

Hi,
  This solution will resolve your issue.

STEP 1)got to this web site and run this file in
ftp.symantec.com/misc/consumer/nis/nis2005XP_reg_removal.reg if you
are using XP or 2000
or 
ftp.symantec.com/misc/consumer/nis/nis200598_reg_removal.reg if you
are using Win 98 or ME
STEP 2) got to Start-->Run-->%temp% and remove all the temporary files
STEP 3)editing the registry
      a)first make a backup of the registry
      b)find this key in the registry
KEY_LOCAL_MACHINE\SOFTWARE\Symantec and  delete the symantec folder
      c)do the same thing for this key HKEY_CURRENT_USER\Software\Symantec
STEP 4)deleting the symantec folders from the hard drive
       a)delete the following folders symantec and norton folders
      NOTE: "if you do not see the application data folder got to
folder options and select show hidden files"
for XP2000 c:\documents and settings\all users\application data\symantec
for 98ME c:\windows\all users\application data\symantec
        c:\programe files\norton internet ecurity
        c:\programe files\symNRTDRV
        c:\programe files\norton antivirus
        c:\program files\common files\symantec shared
STEP 5) Do a clean boot
         Clean boot for WIn XP
       a)Start-->run__Msconfig__> General. under general select
"SELECTIVE STARTUP" and uncheck "PROCESS SYSTEM.INI, WIN.INI AND LOAD
STARTUP ITEMS"
      got to the "SERVICES" tab and put a check mark next to "HIDE ALL
MICROSOFT SERVICES" and click on "DISABLE ALL" CLICK ON oK AND RESTART
       for WIN98
       MSCONFIG-->GENERAL-->SELECTIVE STARTUP and uncheck "LOAD
STARTUP GROUP ITEMS" and click on OK and restart

STEP 6)download and run msicuu2.exe utility which can be found in
www.tinyurl.com\42ul9
      
      download and run windows scrip 5.6 for XP/200 www.tinyurl.com\ar31
      for win 98/ME www.tinyurl.com\8bhn
restart the comp and you can install NISwithout any problems

The solution provided by sidey123-ga worke!.  Thank you so much.  I am
so pleased that I have finally installed NIS.  Please submit this as
the answer and collect your fee.