Please provide me with the customer support (not PR, not new
reservations, not investor relations) email address for the following
online travel websites: expedia, orbitz, travelocity, airfare.com,
hotels.com, hotwire.com, priceline.com, vacationoutlet.com,
airfare.com, onetravel.com, octopustravel.com, lastminutetravel.com,
1800cheapseats.com.

---

Request for Question Clarification by bobbie7-ga on 06 May 2005 10:24 PDT

Dear Englishpaulm2,

I located the customer support email address for the following online
travel websites:

- octopustravel.com

- lastminutetravel.com

- priceline.com


Customer Support email addresses are not made available for the
websites below; however they do provide a Web Based Email Form for
customer support. I can give you the direct link to each Customer
Support Web Based Email Form for the companies listed below.

Expedia:
Orbitz
Travelocity
airfare.com
hotels.com
hotwire.com
vacationoutlet.com
onetravel.com


1800cheapseats.com doesn?t provide a customer support email address or
a web based email form. They only give their email for Reservations,
Technical/Website Support and Investment Information.

Would the information that I located be of your interest?

Thanks,
Bobbie7

---

Clarification of Question by englishpaulm2-ga on 06 May 2005 12:48 PDT

Hello Bobbie7,

I already have all of the feedback forms; I'm wondering if someone can
find working email addresses for them. Maybe they really don't have
them. I did look on their websites myself.

Thus... if you or anyone else can find actual email addresses, I will
be satisfied, else I will go with the info I already have which is the
feedback forms etc.

Thank you! :)

Dear englishpaulm2,

I have done my best to find as many customer service e-mail addresses
as possible. Some were hidden in remote corners of the companies'
websites, some were available on other sites. As a result, I found
nine e-mail addresses specifically for customer service and two of
vaguely defined character.

These are the nine companies I have found customer relations e-mail addresses for:


OCTOPUSTRAVEL.COM
Customer Care E-Mail Address: customercare.us@octopustravel.com  [for US customers]

See their website:
http://www.octopustravel.com/us/Static.jsp;jsessionid=00000LX6DOpeKZeWtBymI6uPKew:10anvqmcv?page=ContactUs.html&noFooter=1&title=TXT0101



LASTMINUTETRAVEL.COM
Customer Support E-Mail Address: customer_support@lastminutetravel.com

See their website:
http://www.lastminutetravel.com/PageContactUs.aspx



PRICELINE.COM
Customer Service E-Mail Address: hotel@cs.priceline.com

See this Washington Post article:
http://www.washingtonpost.com/wp-dyn/articles/A12777-2003Oct24_5.html



EXPEDIA.COM
Customer Care E-Mail Address: travel@customercare.expedia.com

See their website:
http://www.expedia.com/daily/service/bill.asp?CCheck=1&
See also this Washington Post article:
http://www.washingtonpost.com/wp-dyn/articles/A12777-2003Oct24_3.html



ORBITZ
Customer Service E-Mail Address: customerservice@orbitz.com

See their website:
http://www.orbitz.com/App/registration/terms_popup.jsp#p16
See also this Washington Post article:
http://www.washingtonpost.com/wp-dyn/articles/A12777-2003Oct24_4.html



TRAVELOCITY
Customer Relations E-Mail Address: consumer.relations@travelocity.com

See the "Terms and Conditions" box on their website:
http://dest.travelocity.com/Promotions/0,,TRAVELOCITY%7C1662%7Ccar_main%7C,00.html
See also this Washington Post article:
http://www.washingtonpost.com/wp-dyn/articles/A12777-2003Oct24_3.html



HOTELS.COM
Customer Care E-Mail Address: care@hotels.com

See this Washington Post article:
http://www.washingtonpost.com/wp-dyn/articles/A12777-2003Oct24_3.html



HOTWIRE.COM
Customer Support E-Mail Address: support@hotwire.com

See this Washington Post article:
http://www.washingtonpost.com/wp-dyn/articles/A12777-2003Oct24_5.html



ONETRAVEL.COM
Customer Support E-Mail Address: support@onetravel.com

See their website:
http://www.onetravel.com/TermsAndConditions.aspx




For these two companies, only other e-mail contact addresses are
available; I list them for reasons of completeness:


AIRFARE.COM
E-Mail: Joe@airfare.com  [seems to be the company's only active e-mail
address; the domain was registered using the same address]

See their website:
http://www.airfare.com/sitecontent/Contactus.asp



1800CHEAPSEATS.COM
E-Mail: reservations@1800cheapseats.com  [serves obviously as a
general e-mail contact address]

See their website:
http://www.1800cheapseats.com/terms.asp
http://www.1800cheapseats.com/about.asp




Finally, VACATIONOUTLET.COM stubbornly refuses to reveal any e-mail
address, except for their affiliate program
[affiliates@vacationoutlet.com], and unlike with the other companies,
no such address for Vacationoutlet seems to be mentioned on any
third-party sites anywhere on the Web.


I hope that this will be useful!
Best regards,
Scriptor