Google Answers: Customer Service Research

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Q: Customer Service Research ( No Answer, 0 Comments )

Question

Subject: Customer Service Research
Category: Reference, Education and News > Consumer Information
Asked by: yeltraba-ga
List Price: $10.00

Posted: 11 May 2005 06:47 PDT
Expires: 23 May 2005 14:30 PDT
Question ID: 520421

I am looking for some statistics from a trade publication or
university that would report customer loyalty due to errors.  More
specifically, I am looking for something that says:

For every 1 error 5% of your customers may leave you for a different company
For every 2 errors 20% will leave
For every 3 errors 45% will leave

If possible, it would be great if this could relate to the financial
services industry.

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