We have had an account with @prodigy.net.mx  for years now. This is
our server in Mexico. Lately a couple of months that we know of, both
Americans and Mexicans are sending us emails and some are not
arriving.

We have an account with AOL for email. We are telling people to send
emails to BOTH AOL and PRODIGY addresses. Just last night I got 2
emails though different to the AOL email box, but only one of those
two to the PRODIGY box.

I tried once calling my server and they had me log into my account via
their Internet site and send myself a test email. It made it to my 2
PC's.

Oh, we use Windows XP and Outlook Version 6, I believe. 

What oh what can I do?

I recently dropped $60 for both PC's total to purchase some good
spyware software. It found 36 elements on my PC. I had them all
quarantined and still by email problem persists.

What to do?

Thanks so much!
May God help you to know what to do!
John P.

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Request for Question Clarification by sublime1-ga on 15 May 2005 16:48 PDT

Hi John...

There may not be a lot you can do. Some ISPs, in an effort to
reduce spam, use blocking lists, such as those produced by
SpamCop:
http://www.spamcop.net/

You can have your senders go to this page, to see if their IP
address [xxx.xxx.xxx.xxx] is among those on the blocked list:
http://www.spamcop.net/bl.shtml

There's also a chance that the malicious elements on your own
system were using your computer to send out spam emails. You
should also check to see if your own IP address is blocked,
using the page above. You can find your IP address by going
to the Start button, selecting Run, typing in 'cmd' with no
quotes, and hitting Enter. In the window that comes up, type
'ipconfig' with no quotes, and hit Enter. You'll see your IP
address listed. Just plug it in to the page above and you can
see if you've been blacklisted.

Other ISPs are sometimes less sophisticated in their response,
so, if a spammer with a specific IP address [xxx.xxx.xxx.xxx]
falls within a block of addresses, they will sometimes opt to
bounce the entire block of addresses in which the address falls.
They do this without telling their users, and the senders may 
not always receive notice, either, and they're not necessarily
going to discuss this during a call to tech support, though you
could bring it up.

If you find any of this productive, let me know and I'll post
it as an answer. Otherwise, I'm not sure what else to tell you.

sublime1-ga

I can answer this as i currently work for an isp email company. If
someone is not coming through it is most likely cause your isp is
configured to block people who are not configured correctly for
reverse dns.. as should be to prevent spammers. Contact your email
provider and provide the email address so that he may white list the
email address.. take care

We are also based in Mexico and have our homepage and emails hosted at
the prodigy servers (hospedaje compartido). we have since had many
problems because prodigy itself is on many blacklists of ISPs around
the world. the tech support of PRODIGY is fatal, I had to talk to 5
different persons until someone admitted that not my email, but THEIR
mailserver is being blocked. my advice: forget prodigy or any other
mexican prodiders, and contract the same service in the US or Europe.
you are completely free to host your email and webpage in any country
in the world, it does not have to be based in mexico.
hope it helps..