Thank you for your most interesting question. As a researcher, it's a
pleasure to answer a question such as this.
The most important tool we use would of course be the Google search
engine. One of the skills required of a researcher is the careful
selection of search terms which would bring the most relevance in our
search results. We also use other search engines, depending on the
type of search we want to do, but the main search engine we use is
We also use patience. Some times, a relevant answer is hidden deep
within the search results, and part of the job of a researcher is to
slog through the hundreds irrelevant results, and return only the most
relevant websites to our customer.
Other sources we use include the Google Groups, Google Images search
engines. We also quite often use outside resources in the library and
make calls and emails to companies for product inquiries.
Once I have gathered all the relevant information from our research, I
will construct an answer by distilling them to the essence of
relevance for the question. Personally, I use Notepad to proof read my
answer, and then I would cut and paste the answer into the answer
field. Other researchers may work differently.
An answer is usually constructed with statements or a quotes that
answers the question, along with a source to the relevant website or
resource that we have used. We then add the Google Search Strategy,
which tells the customer which search terms we have found the most
helpful in our search. This helps the customer improve their own
searching skills as well.
A few sites I have found helpful include Pandia's site for Internet
As well as ResearchBuzz.com:
Google Search Strategy:
I hope this helps!