Request for Question Clarification by
pafalafa-ga
on
25 May 2005 18:34 PDT
There doesn't appear to be a standard form in Palm Beach County, but
there is a well-defined grievance procedure, as outlined here:
http://www.dc.state.fl.us/facilities/comcorinfo/general.html#Grievance
According to this site, you should have received a copy of the
"Offender Grievance Procedure" at your initial interview with your PO.
The full excerpt is as follows:
-----
General Information About
Adult Community Supervision
Role of Probation Officer
Victim Restitution
Citizen Complaints
Offender Complaints (Grievance Process)
24 Hour Access to Probation & Parole Officer
Drug Testing Procedure
Prohibition of the Possession or use of Firearms, Weapons, or Explosives
Criminal Registration
--------------------------------------------------------------------------------
Role of Probation Officer
The priorities of an officer include: Protecting the public,
monitoring and enforcing conditions of supervision imposed by the
Court or releasing authority, addressing non-compliance of conditions
of supervision with the Court or releasing authority, and making
appropriate referrals to local community resources in order to assist
the offender with identified needs.
Victim Restitution
The Department utilizes the Court Ordered Payment System (COPS) to
track monetary obligations imposed by the Court or releasing
authority, and to receipt payments made by offenders.
Payments are submitted by the offender and are processed through COPS
staff in a central location and mailed to the individual victims.
It is imperative that the victim informs the probation officer if
their mailing address changes to ensure payments are received.
"No Contact with Victim" (provision in the order of supervision)
If ordered by the Court or Florida Parole Commission, this condition
prohibits the offender from having any contact with the victim (even
through a third party). This includes verbal, physical, direct and
indirect contact including phone calls, letters, frequenting places
known to be frequented by the victim, driving by their residence or
employment site, etc.
The Probation Officer notifies the victim via letter of this
condition, and requests the victim to inform the officer of any
contact initiated by the offender, in order to protect the victim and
to enforce this condition of supervision.
Citizen Complaints
Refers to any formal or informal expression of dissatisfaction
concerning any Department staff member, procedure, or requirement. If
a citizen has a complaint about a particular offender, it should be
brought to the officer's attention to resolve. If the citizen is not
satisfied with the response, the complaint will be forwarded to the
officer's supervisor. If the citizen is still not satisfied, the
complaint will be forwarded to the Circuit Administrator, then the
Regional Director. Each level supervisor should be given the
opportunity to resolve the issue before it is forwarded to another
party.
Offender Complaints (Grievance Process)
Refers to a formal written complaint by an offender concerning an
incident, procedure, or condition within a probation office or
Probation Restitution Center that affects her/him personally. If an
offender has a complaint, it should be brought to her/his officer's
attention first to attempt to resolve. If the offender is not
satisfied with the outcome or response, the complaint will be
forwarded to the officer's supervisor. If the offender is still not
satisfied, the grievance will be forwarded to the Circuit
Administrator, then the Regional Director. Each level supervisor
should be given the opportunity to resolve the issue before it is
forwarded to another party.
Offenders are provided with a copy of the "Offender Grievance
Procedure" at her/his initial interview with the officer.
-----
Let me know if this answers your question, or if you need any
additional information.
pafalafa-ga
