i am getting poor picture quality with dish network due to band width
compression and would like to register my complaint and would like a
site to do so and talk with others who are having the same problem.

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Request for Question Clarification by alienintelligence-ga on 10 Aug 2002 18:06 PDT

Hi trot

Is this Dish 500?

Have you tested the antenna alignment?
What are the signal #s?

-AI

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Clarification of Question by trot-ga on 12 Aug 2002 10:33 PDT

WOW! thanks for the very prompt response - we have a dishpvr 501
system, the signal strength on sat119west is 125 & on sat110west it is
91 - i have jumped through the hoops as requested by dishnetwork,
switching receivers, going directly to the monitor from the receiver
instead of running it through my sony str444es with a 32 bit digitial
cinema sound processor, their (dish) tech support have admitted the
transponders are overloaded and they are trying to launch new
satellites to eleviate the problem, they also have stated the problem
is with the larger tvs, we have a 34" hdtv (it is not as noticeable on
our 27") - what chaps me is i pay for a quality picture and have not
been getting it now for over 6 months - i know the overload has been
caused by dish having to put local channels in their system, i would
like to turn up the heat from a suscriber(s) stand point and also
write the fcc - thanks for your help! sincerely, m2

Greetings!

I am sorry to hear that you are having a such a frustrating time with
this problem.  I am going to list a few options for you to explore in
hopes of helping you find resolution.

You mentioned that you would like to contact the FCC concerning this
problem, so I am listing a link that will take you to the online FCC
FAQ sheet concerning satellite policies.  You will also find the
contact information located at the bottom of the page so that you can
reach them by phone, snail mail, or email.

You also mentioned that you would like to find a site where you can
register complaints and perhaps make contact with people in the same
predicament.
I am listing a few links to some websites that may be helpful for this
type of service.

Planet Feedback is an excellent site to help you lodge a complaint. 
Many times they have helped consumers in situations such as yours, get
results from hard to deal with companies.

You can read posts from people in the same situation and hopefully
gain some insight from their experiences.  Not only can you post your
complaint, but it also provides a complaint form you can fill out and
send to the Dish Network directly from the Planet Feedback site.  This
type of public complaint service really seems to make many companies
sit up and take notice.

Besides Planet Feedback, I am also listing links to Complaints.com and
The Better Business Bureau.  Hopefully, these links will lead you to
someone who can help you find the solution to your problems with the
Dish Network.

I also added a link directly to the Dish Network.

I hope the information listed will help you achieve your goal of
resolution, and it has been a pleasure to assist you with your
question.

madsky101


Helpful links:

FCC satellite FAQ's and contact information:
http://www.fcc.gov/cgb/satellite.html

Planet Feedback
http://www.planetfeedback.com/homepage/0,2585,,00.html

You can also post complaints here:
http://www.complaints.com

The Better Business Bureau Online Complaint System
http://www.bbb.org/bbbcomplaints/Welcome.asp

Dish Network satellite tv
Customer service info & support
http://satellite-dish.virtualave.net/dish-network-service.htm


Search terms:

product+reviews+complaints
"online complaint"
"public opinion"+products
"fcc online complaint"
dish network+complaints

You might want to think about First Generation Analog C-band, Also
with the Digital 4DTV add on. It is the same signal that Direct
TV/Dishnetwork recieve, but unlike C-band they Digitaly compress it,
then put it all on one satellite. With analog C-band you get wild
feeds, sport backhauls, and stuff the general public isn't supposed to
see. Also with a VCII+ you can subscribe to channels. Check out:
www.cssnps.com for programing. www.4dtv.com for information on
Motorolas analog/digital reciever, and www.skyvision.com for
information on buying a system. also check out www.satmart.com for
better prices. And for all the information you cn stand on the topic
check out www.4dtvforum.com . it is a hobbie, and if the best picture
quality possable C-band is the only way to go. also look for a local
dealer. Some will be honest, and others won't. Dish network pays 500$
for every C-bander converted. They call it a dinosaur, but it is by
far the best.