Thanks for your patience on this...I think you'll be surprised at just
how many people have to make a trip to their DMV in the course of a
According to the NJ Department of Transportation's most recent budget document:
DEPARTMENT OF TRANSPORTATION
Motor Vehicle Services
The Motor Vehicles services will perform the following tasks in 2005:
1,437,499 walk-in customers at agency service centers
3,366,017 -- vehicle inspections
275,185 -- Road tests
All told, this amounts to 5,078,701 face-to-face interactions in the
course of a year.
This is a pretty large number, considering that NJ only has an overall
population of 8,414,350 people...obviously, many people are involved
in making more than one visit.
New Jersey's population is 2.84% of the total US population:
8.4 million / 295.7 million = 2.84%
Using this as a scale-up factor, we can estimate that in the US as a
whole, on an annual basis, there are about:
That is, there are 178.8 million visits to motor vehicles departments
across the country.
As this number seemed quite high to me, I wanted to check it against
another state, and found this statistic for Virginia:
"...In 2001, DMV served 6.9 million customers who conducted 8.6
million transactions in our customer service centers (CSCs)..."
Virginia has a population of about 7 million, and had 6.9 million
walk-in's to DMV. So it certainly seems to be the case that,
numerically speaking, the number of visitors to DMV's in a state -- or
the country as a whole -- are on par with the overall population of
the state (or of the US as a whole).
I am confident that the 178.8 million visitors figure is a reasonable
estimate for the US. However, please don't rate this answer until you
have everything you need. If there's anything more I can do for you,
just post a Request for Clarification, and I'm happy to assist you
search strategy -- Google search on: [ million visitors OR customers ] inurl:dmv
Clarification of Answer by
18 Jun 2005 05:30 PDT
We aim to please.
The best additional example I found comes from Oregon:
"...Serving over 13,000 customers every day through 64 local offices
and 3 dealer processing centers around the state..."
[13,000 per day x 250 days per year of operation = 3,250,000]
Oregon has a population of 3.4 million, so once again, the customer
base is just about equivalent to the entire population of the state.
A few other states offer numbers as well, but it's not clear from the
context whether these are walk-ins only:
Department of Motor Vehicles served more than 20 million customers last year
The Department of Motor Vehicles has the pleasure of providing
licensing and registration services to over 34 million customers
Hope that does the trick!