I downloaded a movie screensaver to a ZIP drive, ran it using
Quicktime, didn't like it. Used the supplied uninstall program which
removed it but left a message box saying 'No disk in drive. Please
insert disk' with option boxes 'Delete', 'Try again',
'Continue'.Pressing any of these, or the Close box has no effect. Its
gone when I restart after shutdown: reappears when Quicktime is run
again. Help please.

Hello oldpete13-ga,

This problem is very easy to fix.  It has to do with the "Open Recent"
menu in Quicktime.  In fact, I have seen this type of thing happen in
several programs under Windows.  The basic problem is that the program
"looks" at all of the recently opened files when the program is
launched.  If one of those files was on a disk which is no longer
present, Windows will ask you to reinsert the disk.  The fix is to
simply clear the recent files menu.  Follow these steps to clear the
menu:

1. Launch Quicktime
2. From the File menu, choose Open Recent, then choose Clear Menu.

That's it!

Thanks for your question,
Emlyn

References:
http://docs.info.apple.com/article.html?artnum=93687

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Request for Answer Clarification by oldpete13-ga on 23 Jun 2005 00:45 PDT

That sounds as if it's the answer. Trouble is I can't run QuickTime -
this wretched message appears every time.

I suppose deleting/uninstalling QuickTime would clear the problem?

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Clarification of Answer by e_murphy-ga on 23 Jun 2005 03:28 PDT

As you say, reinstalling Quicktime might be a good strategy.  But let
me ask you this, can you get past the error message if you start
Quicktime with a ZIP disk (any ZIP disk) in the drive?  I have seen
this problem with floppy drives as well.  The reason it happens is
because Windows tries to briefly probe a file on a removable drive
with no disk in it.  If you have a disk in it, it will just get a
"file not found" error and move on.  Files that you've viewed in
Quicktime get moved around on your hard drive all the time and it
doesn't complain.  The basic problem is that it can't even check for a
file's existence without a disk in the drive.

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Request for Answer Clarification by oldpete13-ga on 25 Jun 2005 10:06 PDT

No, inserting a disk made no difference. I then uninstalled everything
of QuickTime, downloaded latest free version and installed it. When I
ran QuickTime the message reappeared.

I hope you have some more ideas.

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Clarification of Answer by e_murphy-ga on 26 Jun 2005 19:41 PDT

Wow, I'm sorry this is such a hassle.  It seemed to be fairly straight
forward at first, but it seems to be a problem with the specific
software you installed.  The problem is, you never told me exactly
what that is.  I'll do my best to help you but I'm going to need some
more information.  Could you tell me:

1. the version of Windows you are using
2. the screensaver you installed
3. Did the drive letter of the zip drive change at any point?
4. the version of QuickTime you had loaded when you originally
installed the software (if you remember)

I'm guessing it may be a problem with an extra codec that was
installed when you installed the screensaver.  The codec may still be
on your computer and it is loading whenever you launch. Whatever
problem this is, it's all going to boil down to a single line in the
registry.  Now the trick is figuring out the exact entry which is not
being removed.  Another strategy is to install and uninstall the
screensaver again to a different location.

This is a highly unusual problem, so any other details you can provide
would greatly be appreciated.

Thanks for you patience,
Emlyn

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Request for Answer Clarification by oldpete13-ga on 27 Jun 2005 13:10 PDT

Answers to your questions
1. Windows XP home
2. Can't even remember the web site, much less the details of the screen saver
3. No change to Zip drive letter
4. I loaded first QuickTime about 2 years ago. Don't know the version number.

Sorry I cannot be more specific.

I suppose the ultimate solution is to reformat drive C and reinstall everything?

regards oldpete13

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Clarification of Answer by e_murphy-ga on 27 Jun 2005 14:28 PDT

Actually, I'm certain I have found the answer this time.  I stumbled
upon this while trying to search for registry keys installed by
QuickTime:

QuickTime for Windows Persistent Disk Error
http://www.techlearning.com/shared/printableArticle.jhtml?articleID=51201005

Search Strategy:
"registry keys" quicktime

In the article it states the proper location of the registry key to remove:

HKEY_LOCAL_MACHINE\SOFTWARE\Apple Computer, Inc.\QuickTime

Basically you just open the registry editor by clicking Start->Run,
entering "regedit" in the box, and hit enter.  The registry editor
will open and you will see that it is organized in a hierarchical
structure.  You want to expand each one of those levels (i.e., expand
HKEY_LOCAL_MACHINE, then SOFTWARE, then Apple...).  When you highlight
the final folder "QuickTime" press the delete key to delete it.  You
will need to reinstall QuickTime one final time.

Just as a word of warning, whenever you modify the registry you are
taking a small amount of risk.  In this case, all you need to do is
make certain you delete the right key and only that key.  If you want
to backup that registry branch before you delete it, you can choose
Registry->Export to save it to a file.  If you double click a ".reg"
file in Windows Explorer it puts it back in the registry.

Hey oldpete;

I suspect you have labeled you zip drive with a character Quicktime can not handle

Open windows explorer
Right click on your zip drive (ie. F:\Zip Drive) and select rename
Change the name (label) to something WITHOUT a colon or special cahracter in it
Save the new name, restart and try again.

You can also try the freeware product called Hijackthis to clean files
that are launching themselves or have remained in the registry run
area. (but I don't think this is the case here)

Let me know if this is the cure :)

CLiff620

Quick Time is a free software. I say that if it insists on running ur
zip drive, to uninstall and reinstall the quick time software so that
all its associations are reset to default

Also avoid installing software from a zip disk

You guys are going way over the top in trying to fix this.  You just
need to delete the QuickTime favorites file (QuickTimeFavorites.qtr)
from:

C:\Documents and Settings\All Users\Application Data\QuickTime

That is its normal location and can be confirmed by checking the
Quicktime registry settings as noted previously.  The registry key is
LocalUserPreferences.

Uninstalling and reinstalling won't have any effect on this.  Just delete the file.