Hello,

Question in a Sentence: List of companies in Japan & Germany who
provide Answering Service (Helpdesk) in Japanese & German Languages
for our clients located there.

Question in Detail:
We have a web hosting and design company based in USA 
and are looking to enter German & Japanese market by setting up a
relationship with a local answering service which will handle
in-coming calls in German
language. The calls will be of the following nature:

-- Pre-sales Enquiries
-- Technical Support Enquiries

We will provide the answering service company with:

a) Brief Knowledge base of answers (2 or 3 pages long, nothing complicated)
b) Access to our Support team via a web application.

When a technical support call comes in:
-- The phone representative will take down the client's enquiry
    and will enter it into a web based application IN ENGLISH.
-- Technical Support Representative (on our end) will resolve
     the issue, and will provide the needed answer to the German/Japanese
     client via web application in English.
-- Japanese/German phone representative will give the client a call (if needed)
     to report on the resolution.



Now, i have researched for two weeks using Google and found no
companies which match this requirement. Once it matches to some extent
i can go ahead and ask for a quote from them.

To summarize my question this is what i need:
1) List of companies in Japan & Germany (located anywhere within their
countries) who provide Answering Service in Japanese & German
Languages for our clients. Company URL & Telelphone would be enough.

2) These Companies should be providing HelpDesk Answering Service and
not just recieve and transfer calls.

3) Price is not a bar. These could be two different companies. Ability
to provide local language service (German in Germany & Japanese in
Japan) is a must.

If you need clarifications, please dont hesitate to ask as this is a bit urgent.
Thanks & Best Regards
Suryakiran

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Clarification of Question by kiran3d-ga on 26 Jun 2005 07:19 PDT

If Price for answering this question is much higher, please do atleast let me know.
Thanks
Suryakiran

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Clarification of Question by kiran3d-ga on 26 Jun 2005 21:34 PDT

Thank you for your reply.
I will do as you have suggested. 
Best Regards
Suryakiran

Dear Kiran, 

I recommend that you'll post two different questions, one for Japan
and another for Germany. This would probably optimise your chances of
receiving an answer, because if a Researcher is familiar only with one
of the countries, he or she could answer the question.