Hello esher-ga,
Everyone who has ever been in an airport has an opinion about the
services offered by airport concessionaires. This was an interesting
research project that revealed that there is a tremendous amount of
information available on any aspect of airport retail operations. I?ve
collected a sampling of these so you can get an overview and continue
your explorations on your own.
All the best.
~ czh ~
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AIRPORT RETAIL ? PORTALS, DIRECTORIES, PUBLICATIONS
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http://www.airportrevenuenews.com/about_us/index.htm
Airport Revenue News
Airport Revenue News is the industry's one-stop source for news and
information about the airport retailing industry. ARN's incisive
articles and newsworthy information keeps readers in step with the
rapidly changing industry.
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http://www.airportrevenuenews.com/sample_issue/img/fact_listing_sample.pdf
A sample from this year's 2004 Fact Book.
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http://www.airportrevenuenews.com/conference_05/
2005 ARN Conference Agenda
***** The conference was held in February 2005 but a review of the
agenda, exhibitors, vendors, speakers, etc. might be useful.
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http://www.airportrevenuenews.com/to_order.html
SPECIAL PACKAGE DEAL (NEW Subscribers ONLY)
ARN Magazine subscription & 2005 Fact Book
Special Preorder Sale (Ends 6/30/05), rate:$300 $285.
(add $10 for shipping within the U.S. and $15 for shipping outside the U.S.)
***** This web site, magazine and yearly Fact Book looks like a
wonderful resource for the information you?re looking for.
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http://www.airportbusiness.com/
The Web?s Source for the Business of Airports
***** This is a very comprehensive portal site that offers a
tremendous amount of information for every aspect of airport
operations.
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http://www.aci-na.org/asp/about.asp
Airports Council International-North America (ACI-NA) is the largest
of the six worldwide regions of Airports Council International (ACI),
the authoritative voice of air carrier airports worldwide. ACI-NA
airport members enplane 95% of all domestic and virtually all of the
international airline passenger and air cargo traffic in North
America.
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http://www.ravenfox.com/default.asp?page=1&hID=68
http://www.ravenfox.com/default.asp?page=14&c_id=1&c_t_id=
Raven Fox is the world?s biggest travel-retail publisher.
We produce a full range of print and online publications, and also
host events that bring together the key players of this exciting
section of the retail industry.
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AIRPORT RETAIL ? STATISTICS
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http://www.airportrevenuenews.com/bestpoll/
2OO4
ARN's 2004 Best Airport Retailers
ARN's 2004 Best Airports
ARN's 2004 Best Airport F&B Operators
***** These reports give detailed information about various aspects of
winning retail operations. See also additional reports for 2002 and
2003.
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http://www.westfield.com/corporate/retailer/us/airportretail/
Westfield Group (ASX Code: WDC)
Airport Retail
In addition to its regional shopping mall business, Westfield also
manages retail concessions at some of the country's busiest airports.
Westfield works with airport industry leaders to lease, reposition,
remerchandise and manage airport concession facilities, providing the
traveling public with a dynamic and visually appealing retail offer.
As a full-service developer and manager of premier retail properties
in major markets around the world, Westfield is able to attract a wide
range of national, regional and specialized local retailers not
typically found in airports.
Westfield currently manages the concession programs at:
Boston-Logan International Airport - Terminal A & C
George Bush Houston Intercontinental Airport - Terminal E & FIS
JFK International Airport - Terminal 8 & 9
Miami International Airport - Central Terminal
Newark International Airport - Terminal C
Orlando International Airport
Ronald Reagan Washington National Airport
San Antonio International Airport
Washington Dulles International Airport
***** This web page includes statistics on for each of these airports
that might be of interest to you.
Name of airport.
· Leasable Retail Space xxxx square feet
· Passenger Enplanements per year (2004) xxxx million
· Total Sales (2004) US xxxx million
· Sales per Enplanement (2004) US xxxx
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http://phoenix.gov/MGRREPT/aviatn.pdf
City Manager?s Report ? Phoenix
Aviation, May 2005
***** See especially Gross Sales per Enplaned Passenger on page 3 for
retail and food & beverage sales figures. This report gives you a
sample of the kind of reports you might seek out for other airports.
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http://www.aci-na.org/asp/stats.asp
ACI-NA by the Numbers
ACI-NA works closely with its membership to conduct a variety of
surveys and research. That information is then translated into
materials that are used by our colleagues throughout the aviation
industry-including Congress, the media and our membership.
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AIRPORT RETAIL ? TRENDS, OUTLOOK, GROWTH PROSPECTS
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http://www.icsc.org/srch/sct/sct0502/page114.html
Retailing Today ? May 2002
SOME AIRPORT RETAILERS STRUGGLE MORE THAN OTHERS
Though air travel went down after Sept. 11, those who did fly were
eating and drinking more as U.S. air travelers coped with longer
airport waits by killing time in restaurants and bars. Meanwhile,
other retailers were coming up with innovative ways to increase sales.
But grim as retail looked in the months following the terrorist
attacks, it at least held up better than the industry it serves; the
atrocities sent an already slumping airline industry careening (SCT,
December 2001).
Retailers took some comfort from the fact that those who were
traveling were spending more ? especially those passengers who faced
flights without meals.
***** This is a short, somewhat dated article, but it?s good for
getting an understanding of some of the post 9/11 trends effecting
airport retail.
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http://www.iqpc.com/cgi-bin/templates/document.html?document=58263&event=7855&topic=495
Maximising Non-Aeronautical Revenue for Airports 2005
Driving Commercial Growth In Line With Passenger Growth
October 26 - 27, 2005 · Grand Hyatt, Singapore,
***** Even if you can?t attend the conference a review of the agenda
will give you an overview of current issues in the field.
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AIRPORT RETAIL ? WHAT?S HOT
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http://www.frost.com/prod/servlet/market-insight-top.pag?docid=40748984
Movers & Shakers: Binny Prabhakar Interviews, Henry De Bey, CEO, Delta Beta
Date Published: 20 Jun 2005
Binny: I heard about your interesting product launch- JetStream. Do
you think there is a big market for your product? Are you going to be
looking at in-flight retailing and how would you manage the logistics
for goods deliveries?
Henry: Essentially what we?re implementing on the aircraft are the
Affiliate Programmes that you would find with Hertz, Avis and Marriott
and almost every other Internet retail organisation. These companies
recognise the demographic value of airline passengers and they will
pay for three things. First they?ll pay to place their logos and
advertisements on the IFE system but that does not generate a lot of
money. The second thing they?ll pay for is click-throughs. That is,
they will pay each time a passenger clicks on a link that takes them
to the retailer?s website. Revenue from click-throughs will also be
limited but the third thing they will pay for is essentially a
percentage of a completed transaction.
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http://www.deltabeta.com/comp.htm
Delta Beta uses highly innovative technology to create the most
versatile in-flight entertainment systems on the market today. Our
SCISE 9000 Series IFE systems are Internet ready, interactive
in-flight entertainment systems providing full IFE capabilities
including AVOD (Audio & Video On Demand), telephony, games, shopping
and more...
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http://www.ifoapplestore.com/stores/airport_stores.html
ifo Apple Store
Possible Mini-Store Airport Locations
At the Oct. 2004 unveiling of the mini-store concept at the Stanford
Shopping Center (N. Calif.), Sr. V-P Retail Ron Johnson said the
stores' smaller size would allow Apple to open stores in other types
of venues, including airports.
Airports have long had retail shops, but they focused mainly on
duty-free shopping, and newstands with books, candy and magazines. But
within the past 10 years, three factors began to change the airport
retail scene: the need of airlines to pay less landing and lease fees,
the need of airports to stretch thin municipal budgets, and the need
of retailers to find additional customers niches
***** This is a long, detailed article that gives full details about
the elements that go into planning an airport retail store. See
especially the detailed table of which airports Apple is considering
for its Mini-Stores.
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http://www.sita.aero/News_Centre/Publications/Solutions_at_SITA_Q2_2005/Features/IT_lies_at_the_heart_of_the_airports_future.htm
20 July 2005
IT lies at the heart of the airport?s future
Technological innovation has enormous potential to deliver cost
reduction benefits for airports, as well as new business
opportunities.
Growth in self-service
Operational efficiency is a constant requirement, made more complex
with the worldwide growth in passenger numbers. The cost of the real
estate must always be balanced against the need to provide optimal
service levels. This is one reason why airports have been quick to
embrace ?Common Use Self Service? or ?CUSS? kiosks ? the number of
SITA?s AirportConnect Kiosk units deployed has grown 40 percent in the
past couple of years.
Airports will also increasingly benefit from wireless and in
particular location-sensing technologies. Mobile check-in will soon
become available too, complementing traditional check-in and
self-service kiosks.
Indeed, mobile devices will become the principal platform on which
passengers conduct their travel transactions ? from reservation to
check-in, right through to arrival. Mobile devices will eventually be
used to assist with identification at the security check point and
boarding.
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http://www.airportbusiness.com/publication/article.jsp?pubId=1&id=2660
July 14th, 2005
The 21st Century Terminal
Sustainability, environmental awareness are driving forces at Indianapolis
While there will be a focus on airside retail as well as landside, the
majority of the 90,000 square feet of retail space will be located in
the Civic Plaza at the new terminal. Potosnak says a goal of the
airport authority is to improve the security process in the new
terminal so that passengers will not be as focused on getting through
security and will spend time, and dollars, in the landside retail
area. Compared to the existing terminal, Potosnak says "the concession
program will be more evenly distributed than what it is today."
***** This is an interesting article about envisioning a new airport
terminal and especially the factors involved in encouraging shopping
in the post 9/11 era.
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AIRPORT RETAIL ? GENERAL
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http://retailtrafficmag.com/mag/retail_buying_fly/
Buying on the Fly
May 1, 2000 12:00 PM
Airport terminals are catering to an important new tenant. Not
Continental or American or any of the other major airlines, this
first-class passenger is the name-brand retailer.
***** This is a pre-9/11 article but much of the information is still relevant.
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http://www.portseattle.org/seatac/services/
Sea-Tac Airport
Passenger Services
Take advantage of any of the following services while at
Seattle-Tacoma International Airport. Refer to our maps for general
locations. Dine, Shop & More lists airport shops and restaurants.
***** This page provides you with a good checklist of common passenger
services offered by airports. You could look for similar lists of
services for whatever airport you?re interested in.
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http://www.specialtyretail.net/issues/october99/flying.htm
Flying the Friendly Skies of Airport Retail
***** This is a 1999 article that?s somewhat dated.
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http://www.rcsairdesign.com
RCS AIRdesign is a full service architectural practice that has been
providing airport concessions design services since 1992.
Developing concession space within an airport is not the easiest of
tasks. The days of the simple concession venues are gone. The
challenge today is to develop concessions spaces that fit within the
modern airport environment with dynamic designs that are constructed
on time and within budget. RCS is prepared to meet this challenge with
design teams that lead, not just follow, with innovative solutions in
a fast-paced demanding industry.
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http://goliath.ecnext.com/coms2/browse_CI_4581-1
Company Profiles on Airports Fields & Terminal Services
Click on the Airports Fields & Terminal Services industry company name
below to view additional information and purchase options for that
company profile.
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http://www.altitunes.com/times.html
The New York Times
June 10, 1998, Wednesday, Late Edition - Final
SECTION: Section D; Page 1; Column 2; Business/Financial Desk
HEADLINE: It's a Mall It's an Airport; It's Both: The Latest Trend in Terminals
In the last few years, dozens of national retailers have opened
airport shops, invading what has long been the domain of newsstands,
duty-free shops and the occasional live lobster stand by establishing
small outposts of the Gap, Victoria's Secret and the like. At least
one store, ALTITUNES, operates only in airports. Such stores are
joined by a full array of food chains, including Starbucks and Legal
Sea Foods.
The strategy makes some sense. Many retailers have saturated the
nation's malls and downtowns, and are desperate for new places to set
up shop. And with both business and leisure travel at a decade-long
high, a lot of airports are scurrying to freshen up their terminals.
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SEARCH STRATEGY
===============
airport retail
airport retail services market
airport retail services market trends
sales per enplaned passenger
airport restaurants OR concessions OR "food beverage" OR "f & b"
growth prospects" airport restaurants OR concessions OR "food beverage" OR "f & b" |
