Hello wolfydman-ga,
I?ve done extensive research on your question and I?ve concluded that
customer flow / queue management / waiting online management systems
using software / hardware solutions is not a very big industry as yet
and that Q-matic is the major company in this industry.
I?ve collected information about Q-matic because I kept running across
them whatever keywords I used. It is clear that they are the leaders
in this field. This Swedish company has subsidiaries worldwide,
including in France. Installation of systems is done through
distributors.
In addition to Q-matic there are few other companies that have
developed technologies for this industry. The usual method of
deployment is through partnerships with distributors. I?ve identified
the companies that seem to have distributors in France. The websites
are not always clear about what the international arrangements are for
these companies. If I found some indication that they had a French
office or distributor I included them as one of the five companies for
you. If I found that they indicated that they had worldwide
installations but didn?t specify France, I also included them but
noted the lack of firm information.
I also found some companies that are clearly in this field but don?t
seem to have distributors in France. I would not take this as firm
information since they may have distributors or might be willing to
make new arrangements.
The amusement park industry seems to be a special case. They?re using
a paging system that allows customers to line up virtually and go do
other things until their turn comes for the rides with the long
waiting lines. I?ve listed one company for you to give you an
introduction to this specialized line waiting product line but there
are others. Please post a new question if you would like further
information about these.
I did not include the low-end product lines in this research project.
There have been number taking and queue directing systems for a very
long time. They are computerizing the display boards but they aren?t
intelligent systems and don?t seem to be in the same class as Q-matic
and the other products I found.
Research on queuing is getting a lot of serious attention in the
computer industry and there are lots of white papers and research
reports available. I expect that there will be new developments in the
customer flow industry in the near future.
Wishing you well for your project.
~ czh ~
==========================================
Q-MATIC COMPANY AS BASELINE FOR COMPARISON
==========================================
http://www.q-matic.com/
Q-MATIC Sweden AB
Parent company
Q-MATIC Sweden AB
Phone: +46 31 756 46 00
Email: info@q-matic.se
Website: http://www.q-matic.com
http://www.q-matic.fr/
Q-MATIC France
42, Avenue de Stalingrad
94800 VILLEJUIF
Tel : +33 1 53 14 17 50
Fax: +33 1 53 14 35 20
Email: commercial@q-matic.fr
-------------------------------------------------
http://www.3i.com/media/pressreleases/2547EBC9A8234A63B9CAACC75302C218_ENG_HTML.html
3i and Litorina Kapital back Sweden's Q-MATIC
28 Oct 04
3i, Europe's leading venture capital and private equity company and
Sweden's Litorina Kapital have signed an agreement to acquire a 35 %
stake each of Q-MATIC Sweden AB, the world's leading Queue Management
and Customer Flow ManagementTM solution company, for an undisclosed
sum. Rest of Q -MATIC will be owned by the founders and Jan Stenberg,
Chairman of the company.
Q-MATIC has over 25 000 installations all over the world and more than
60 distributors sell Q-MATIC's systems in 85 countries. Q-MATIC's
turnover in 2003/2004 was SEK 270 million and it was profitable. It
has 180 employees and has its head office based in Mölndal, Sweden.
The global market for Queue Management and Customer Flow ManagementTM
solutions has been estimated to grow by 8-10 % annually. Q-MATIC's
biggest customers are in the public sector, financial institutions,
and in retail. Two examples are the American IRS and Apoteket AB, the
sole retailer for medicinal products in Sweden.
***** This article discusses Q-matic?s competitive position.
-------------------------------------------------
http://www.fanshawec.on.ca/newsletter/2005/10/9.asp
No more standing in line at the Office of the Registrar!
In January, the Office of the Registrar launched a new queuing system
to improve customer satisfaction and to increase efficiency. With the
new Q-MATIC system, customers simply push a button, take a ticket, sit
in the waiting area then go to the counter when they hear a "beep" and
their number is flashed onscreen. No more standing in line in E1012!
Ticket stations for the queue system have nine categories to choose
from, including "Make a Payment," "Continuing Education," "Student or
staff campus cards" and "Questions." Staff can see at a glance how
many people are waiting and what type of transactions they require.
***** This article give a good example of how queue management systems work.
-------------------------------------------------
http://www.exametric.com/html/nepr.htm
May 23, 2005
Exametric and Q-MATIC Corporation USA Partner to Provide Solutions
that Improve Customer Service and Increase Revenue in Credit Unions
and Community Banks
Exametric and Q-MATIC will focus on providing technology solutions
that increase customer satisfaction, reduce customer waiting times,
and optimize overall efficiency
San Diego, California - May 23, 2005 - Exametric, a leading workforce
optimization solution provider, announced today that it will partner
with Q-MATIC Corporation USA, a queuing management and customer flow
solution provider, to significantly improve customer service
throughout North America?s credit unions and community banks.
Together, Exametric and Q-MATIC technologies reduce overall operating
costs , optimize staff scheduling, improve sales performance, and
provide real-time wait-time management .
?We are the only technology providers that effectively close the loop
between collecting a bank?s most important customer service data and
utilizing that data to optimize staff scheduling,? said Hans
Söderberg, president and CEO of Q-MATIC Corporation USA. ?We are
confident that credit unions and community banks will benefit
tremendously from our partnership with Exametric.?
Q-MATIC technology tracks and records vital customer data in the
branch, such as arrival rates and wait times, and Exametric?s
technology forecasts future transaction volumes and staffing
requirements to enable managers to produce optimal schedules that meet
customer demand. Used together, the technologies ensure that the right
people are working at the right time, therefore improving customer
service and reducing overall staffing costs.
***** This is another article that describes an aspect of the queue
management industry.
=========================================================================
FRENCH COMPANIES /DISTRIBUTORS -- CUSTOMER FLOW / QUEUEING / LINE WAITING
=========================================================================
http://www.qmgroup.com/
Qm Group
http://www.qmgroup.com/site_map.htm
Queue Management Products
Queue management barrier and call-forward system products, video
content delivery and consultancy services are listed under 'What we
do'
http://www.qmgroup.com/distributors01.htm
Qm Group Distributors
France
Expotech Diffusion
23 Rue Rivay
92300 Levallois-Perret
FRANCE
Albert Bandhavong
Tel +33 147 314271
Fax +33 147 313301
info@expotech-diffusion.com
www.expotech-diffusion.com
-------------------------------------------------
http://www.scancoin.co.uk/index.html
SCAN COIN
http://www.scancoin.com/document.asp?levelid=76&type=4
SCAN COIN products and services are available in most countries around
the world. In several countries SCAN COIN is represented by a SCAN
COIN company. In many more countries, our distribution partners have
the rights to sell and service all of SCAN COIN's offerings.
Interested in buying any of our products? Find your nearest company in
the scroll list on top of this page. Or fill in the form by clicking
the link below and we will be happy to forward your request to your
local representative.
http://www.france-especes.fr/document.asp
France Espčces S.A.S
10, rue de Temara, B.P 8266 FR-78108
Saint-Germain-en-Laye Cedex
Tel. +33 (0)1 39 04 05 50
infos@france-especes.fr
-------------------------------------------------
http://www.scancoin.co.uk/Articles/Products/QueueManagement.html
Queue Management
The management of customers within a branch environment, the analysis
of workflow and the generation of management information and
statistics can all be provided by the use of queue management systems.
The Q-net Pro system is a high specification PC based solutions with
the ability to handle clients with multiple task requirements and
within a multiple language environment.
The Q-net Basis solution provides a lower cost and simpler method of
customer flow control whilst still having the ability to supply
management data.
For more detailed information, please see each product.
Q-Net Pro Queue Management System The Q-Net Queue Management System
allows you to improve queuing and use the information to improve
customer service.
Q-Net Basic Queue Management System The Q-Net Basic Queue Management
System is a simple and low cost system to help improve customer
service.
***** It is not clear whether the Q-Net Queue Management System is
available in France. You can request additional information from the
contacts named on the Scan Coin France site.
-------------------------------------------------
http://www.checkpointeurope.com/app/?topsection=qssolution&topsectionid=40&locale=eu&page=groupproduct&id=131
TURN-O-MATIC
Improve customer service, enhance profitability
In a busy retail environment, queue management is a vital aspect of
customer service. Retailers need to provide a service that is fair,
efficient and stress free for customers and staff alike. By reserving
each customer?s place in line and notifying them about how long they
can expect to wait, shops become more pleasant and more profitable,
too ? figures show that up to 88% of customers prefer to carry on
shopping while that wait for their number to come up.
http://www.checkpointeurope.com/app/main.aspx?title=Europe&page=contact&locale=eu&id=22
EUROPE
SUBSIDIARIES
FRANCE
Checkpoint Systems France S.A.
1 rue Jean Pierre Timbaud
78180 Montigny le Bretonneux
France
TEL: +33/1/30473047
FAX: +33/1/30473000
Managing Director & Regional Director: Gérard Valle
E-mail : fr-info@eur.checkpt.com
-------------------------------------------------
http://www.nemoq.se/
http://www.nemoq.se/default.asp?lId=2
Nemo-Q International AB
Nemo-Q International AB is a pioneer in the field of Queue management
and Information systems. With experience from thousands of
installations worldwide, we have laid the foundation for a new way of
thinking. Nemo-Q has the right tools for making office activities more
cost effective - we optimize staff resources and queue management!
Contacts
Nemo-Q International AB
Box 210, Turebergs allé 6
191 23 Sollentuna
SWEDEN
Tel: +46(8)522 059 00
Fax: +46(8)522 059 99
Sales Worldwide
Tel: +46(8)522 059 59
E-mail: sales@nemoq.se
Support Worldwide
Tel: +46(8)522 059 60
E-mail: support@nemoq.se
Order Worldwide
Tel: +46(8)522 059 73
E-mail: order@nemoq.se
http://www.nemoq.se/sys_doc/distributors2.asp
Distributors
***** Drop down box shows France but the address that pops up is the
headquarters office in Sweden.
============================================================================
WORLDWIDE COMPANIES /DISTRIBUTORS -- CUSTOMER FLOW / QUEUEING / LINE WAITING
============================================================================
http://www.q-net.com/index.html
Q-net queue management systems
http://www.q-net.com/aboutus.html
http://www.q-net.com/contact.html
SPB Technical Development Ltd.
Address: Péterhegyi út 51/b.
1112 Budapest, Hungary
Phone: +36 (1) 424 5600
Fax: +36 (1) 227 0387
E-mail: spb@spb.hu
web: www.spb.hu or www.q-net.com
http://www.q-net.com/products_qnet.html
Q-net Products
-- Q-net queue management systems
-- Q-net meeting room management
-- Q-net information kiosks
-- Q-net banking equipment
Q-net queue management system
Iran, Netherlands, Portugal, Saudi Arabia, Serbia-Montenegro,
Switzerland, Sultanate of Oman, Turkey, United Kingdom, Hungary
***** It looks like Q-net is not currently available in France.
-------------------------------------------------
http://www.qnomy.com/overview.htm
Q-Flow® is a computerized system for managing the full cycle of
service in customer reception centers.
Q-Flow comprises software and hardware elements, which handle
appointments, reception & registration, customer routing & queuing,
service documentation, monitoring, analysis and reports.
Q-Flow offers multiple levels of implementation to suit any business
needs, allowing complete freedom to upgrade the system as requirements
evolve:
http://www.qnomy.com/contact.htm
Q-nomy in North America:
ACF Technologies is our leading partner and Value Added Reseller in
North America, providing integrated customer flow solutions.
Customers and dealers from the US and Mexico are welcome to contact
ACF Technologies to inquire about Q-nomy products.
Visit ACF Website:
www.acftechnologies.com
http://www.acftechnologies.com/default.asp
ACF Technologies
Lobby and Queue Management Systems
That Provide Personalized Service For Your Customer...
ACF Technologies is a provider of Advanced Customer Flow and
intelligent queue management solutions for walk-in Payment Centers,
Reception Centers and Healthcare Centers.
International Inquiries:
------------------------
Q-nomy Inc.
68-06 Fresh Meadow Lane
Flushing, NY 11365
Phone: 718-358-3692
Fax: 718-358-5081
E-mail for sales and general inquiries:
sales@qnomy.com
-------------------------------------------------
http://www.wavetec.com/eq/index.htm
Electronic Queue Management System
This system can be installed at any business where customer service is
an important part such as Ticketing (airline/railway etc.) Offices,
Banks, Insurance Companies, Airport/ Railway station counters,
Eateries, Stores, Customer Service counters of Utility Services, Post
Offices, Hospitals/ Clinics, Government Offices etc.
Head Office:
Wavetech Private Limited
245-N-2, Block-6,
PECHS,
Karachi-75400,
Pakistan
+92.21 453.9400, 453.9500 (phone)
+92 21 454.5465 (fax)
mail@wavetec.com (e-mail)
=====================================================================
AMUSEMENT PARK SPECIALISTS -- CUSTOMER FLOW / QUEUEING / LINE WAITING
=====================================================================
http://www.lo-q.com/index.htm
Lo-Q plc
Q-bot
We replace the long wait in theme park queue lines by holding a
guest's place in a computerized "virtual queue".
Our computer schedules ride times or shows in such a way that the Lo-Q
guest waits the same time as other guests. His big benefit is that he
does not stand in line during his waiting time.
A Q-bot is carried by one of a group of guests and it informs them
when they should join the ride. They are free to enjoy the park as the
Q-bot stands in line for them.
Ride reservation requests can be made at central points or at each
ride and guests usually join the ride via a separate entrance.
http://www.lo-q.com/contact.htm
Lo-Q plc
New Close, Greenlands, Henley-on-Thames,
Oxfordshire, RG9 3AL, England.
Tel: +44 (0) 1491 577210
Fax: +44 (0) 1491 577270
-------------------------------------------------
http://www.lo-q.com/press/AB%20Aug%202004.htm
Amusement Business ? August 2004
***** This article discusses the line waiting products available in
the amusement park industry.
===============
SEARCH STRATEGY
===============
queue OR "customer flow" management france
"waiting line management" software
Lobby and Queue Management
Queue Management -q-matic
Queue OR "waiting line" Management -q-matic
q-net queue management
"customer flow" OR "line waiting" OR queueing management
"customer flow" OR "line waiting" OR queueing company |
Clarification of Answer by
czh-ga
on
20 Jul 2005 01:54 PDT
Hello again Wolfy,
I?m sorry to hear that you?re disappointed in my negative findings on
your search for French customer flow / queuing / line waiting products
and systems. In my original answer I gave you six companies and four
of them indicated they had French distributors and the other two said
they had unspecified international distributors.
I did some additional searching and I have to report that I haven?t
been able to find any French companies in this field. I found one
additional one that clearly shows a French distributor, several
European companies that say they are looking for international
distributors and some American companies.( Note: I did not list all
the American companies.)
This was a very frustrating search, but I think I?ve found all the
companies that have an online presence. Q-matic seems to be the major
player in this field.
Best wishes for your projects.
~ czh ~
==============================
PRODUCTS IN MY ORIGINAL ANSWER
==============================
1) Qm Group (UK, French distributor)
2) Q-net (UK, French distributor)
3) Checkpoint ? Turn-O-Matic (US, French distributor)
4) Nemo Q (Sweden, French distributor)
5)Q Nomy/Q-Flow (US, International distributor)
6) Wavetech (Pakistan, International distributor)
==================
EUROPEAN COMPANIES
==================
http://www.tensator.com/index.htm
Tensator
Tensator is the inventor of the world leading Tensabarrier®
retractable queue management system. We provide the largest range of
crowd control, in-queue merchandising, cable/rod based retail display,
electronic call forward/information and retail security products.
http://www.tensator.com/call_forward.htm
Electronic Queue Management® is the fairest and fastest way to manage
waiting customers.
http://www.tensator.com/contact_distributors.htm
France
Gesco Sa
Tel:(33) 3 8881 1313
Fax:(33) 3 8881 1404
Address:
16a Avenue Pierre Mendes,
67300 Schiltigheim,
sales_france@tensator.com
-------------------------------------------------
http://www.mem-o-matic.com/english/index.htm
MEM-O-MATIC International
Products
Queue Systems, Tickets
Reseller
We are looking for MARKETING PARTNER / JOINT-OWNER / RESELLER in each country !
Imprint
MEM-O-MATIC GmbH
Postfach 1213
D-23782 Bad Segeberg
Jasminstraße 4
D-23795 Bad Segeberg
Germany
Telefon: +49(0)4551/9613-0
Fax: +49(0)4551/92918
-------------------------------------------------
http://www.visel.it/en/chi.asp
At present VISEL ITALIANA srl is searching for Italian and foreign
Enterprises interested in having a business relationship with the aim
of extending the distribution-net of its products.
http://www.visel.it/en/prodotti.asp
VISEL ITALIANA srl
Q System -- Electronic Queuing System
Turn System ? Take a number
http://www.visel.it/en/contatti.asp
VISEL ITALIANA srl
Via Maira snc
04100 Latina
ITALY
Tel. +39 0773 416058
Fax +39 0773 489553
info@visel.it
========================
COMPANIES OUTSIDE EUROPE
========================
http://www.qmon.com/
Qmon
Address: 73 Gateshead Drive, Wantirna Sth, Vic 3152
State / Country: Victoria / Australia
Telephone: 03-9837 5888
Fax: 03-9837 5887
Email: Service@Qmon.com
Qmon was incorporated in February, 1988. It manufactures, markets,
services and develops a range of ticket based and ticket-less queuing
systems.
-------------------------------------------------
http://www.qtechgroup.com/
Qtech Queueing System Pte Ltd.
Singapore 318998
Tel: (65) 6255 9098
-------------------------------------------------
http://www.microframecorp.com/takeanumber_systems.htm
Microframe Corporation
-- Visual-Pager? Systems.
http://www.microframecorp.com/contact%20detail.htm
Broken Arrow, OK
-------------------------------------------------
http://www.acftechnologies.com/index.asp
ACF Technologies hosts a unique set of solutions that help healthcare
providers, customer service centers, retail stores and government
organizations leverage advanced tools and methodologies to maximize
customer throughput, track wait and productivity times and improve the
quality of service.
http://www.acftechnologies.com/take%20a%20ticket.asp
Take-a-number systems
http://www.acftechnologies.com/advanced%20customer%20flow.asp
Customer flow solutions
http://www.acftechnologies.com/contact.asp
ACF Technologies, Inc.
Asheville, NC 28801
-------------------------------------------------
http://www.alzatex.com/cgi-bin/webshop.cgi?setuid=yes
Waiting line management
|
