Hello, lalaland-ga!
I have compiled several articles which document the effects of design
on employee satisfaction, retention, job morale and productivity. This
is a depthy subject but I condensed the list down to include only
those articles which included some actual study data.
==
The following article references several reports that may be available
to you offline:
"Designing Better Buildings: What Can Be Learned from Offices,
Factories & Schools," by Sara Marberry, Sara Marberry Communications.
Paper prepared for The Robert Wood Johnson Foundation, June 2004.
http://www.rwjf.org/files/publications/other/MarberryPaper.pdf
==
"EFFECTS OF LIGHTING ON HUMAN PERFORMANCE IN OFFICES. A Commentary
Bibliography," by Kaan Ödemiş. IAED 501 Graduate Studio - Commentary
Bibliography Series - January 1997
http://www.art.bilkent.edu.tr/iaed/cb/Odemis.html
==
"Lighting and Productivity: Missing Link Found?," by Craig Dilouie.
Architectural Lighting, September/October 2003
http://www.archlighting.com/architecturallighting/al/details/article_display.jsp?vnu_content_id=2006522
"In 2003, the Light Right Consortium announced the results of a
landmark field simulation study indicating a causal relationship
between lighting quality and worker satisfaction and motivation. The
actual study was conducted under contract with the Lighting Research
Center at Rensselaer Polytechnic Institute and National Research
Council Canada's Institute for Research in Construction."
"In the study, subjects demonstrated greater satisfaction with a
direct/indirect scheme that includes wallwashing at the perimeter -
and even greater satisfaction, as well as improved motivation, with
the addition of personal control - versus traditional approaches. This
research is particularly noteworthy because it is one of the first
scientific studies to comprehensively address lighting quality."
"As its findings are likely to be translated into broader lighting
design practice, the study has a strong potential to deeply impact how
facilities are lighted in the future."
(Read entire article for study design and results....
==
An article documenting the beneficial effects of an office redesign:
From "Space: another HR frontier; when HR moves into office design, it
can reap big rewards regarding culture, morale and productivity," by
Robert J. Grossman. HR Magazine, Sept, 2002
http://www.findarticles.com/p/articles/mi_m3495/is_9_47/ai_91305823
"Before Thompson legal and Regulatory Group redesigned its St. Paul,
Minn, headquarters, the place looked similar to most business settings
across America. "It had a look and feel typical of the '80s and 90s',
says Tim Blank, vice president of HR Technology "" the provider of
legal tax and other information. "When you stepped into any of the ""
floors, you'd see a vast sea of gray color ""--with a little bit of
contrast in wallpaper and carpeting....
"Blank was expected to document the effectiveness of the new design,
and he hasn't disappointed. The HR-administered "Employer of Choice
Survey" shows higher satisfaction ratings on work environment
questions. Turnover fell from 13.9 percent in 1999 to 12.8 percent in
2000 to 7 percent in 2001. Other metrics, like cycle time for
production of new software products, are encouraging as well. "We're
now able to produce two or three new software releases in a year,
whereas in the past it would take a year or more to produce only one,"
says Blank."
"Though it's unlikely that the design changes were the sole reason for
these improvements, Blank has no doubt they were instrumental. Current
research suggests he's correct."
"There's compelling evidence that the physical environment affects not
only health and safety, but performance as well. In Right Management
Consultants' survey of 3,500 "high-value, top-performing" employees
from 26 organizations, respondents said "work environment" was the
most important factor influencing their desire to stay with the
organization."
Read further....
==
From "UK Campus Housing Mural Project: Survey Results 2001 - A
Residence Hall Mural Project: Assessing Student Satisfaction,
Preferences, and Perceived Benefits," by Meredith M. Wells, Ph.D., Jon
M. McGee, & Myra Beth Bundy, Ph.D. Eastern Kentucky University.
University of Kentucky. http://www.uky.edu/AuxServ/mpsurvey.html
"Among employees, workspace personalization has also been found to be
associated with enhanced environmental satisfaction, job satisfaction,
psychological well-being, and employee morale as well as reduced
turnover (Brill et al., 1984; Sundstrom, 1986; Wells, 2000).
Personalization can also foster a sense of community among community
members (Becker, 1990; Sommer, 1974; 1983; Steele, 1986; Steele &
Jenks, 1977; Sundstrom & Altman, 1989). Personalization of communal
areas such as group work spaces, lobbies, corridors, and conference
rooms with symbols of the organization's identity, activities, or
accomplishments has been found to enhance cohesiveness among
organization members (Steele, 1986)."
(Read further for reference information....
==
Cubicle design is important to employee performance:
From "Office aesthetics: 10 steps to a cubicle makeover," by Matt
Krumrie. OfficeSolutions, Sept-Oct, 2004
http://www.findarticles.com/p/articles/mi_m0FAU/is_5_21/ai_n6205771
"According to a 2002 survey by BOSTI Associates, a workplace planning
and design consulting firm based in Buffalo, N.Y., 10 percent of
offices are completely barrier-free with no partitions separating
workstations. In these settings, everyone--even management and
executives--sits in the open. The study, which polled 13,000 people in
40 organizations, also identified the top 10 most important predictors
of workplace performance. Ranking as the top two:
* the ability to do distraction-free work for teams and individuals
* the ability to have easy, frequent, informal interactions.
"When these factors were met at the 40 organizations studied,
individual performance jumped by 4 percent, team performance jumped 23
percent, and job satisfaction rose 23 percent."
===
Also see "Lighting the Computerized Office," by Alan Hedge, Ph.D,
Associate Professor, William R. Sims Jr., Ph.D, Professor and
Chairman, Franklin D. Becker, Ph.D, Professor. Cornell University
Lighting Research Study.
http://ergo.human.cornell.edu/lighting/lilstudy/lilstudy.htm
==
The following article also references offline studies:
"ASID Update - Value With a Capital V. Transforming ideal conditions
into productive reality," by Terri L. Maurer, FASID
http://www.isdesignet.com/Magazine/J_A'01/asid.html
"For many years, the American Society of Interior Designers (ASID) has
examined the impact of interior design on the business world. A 1997
study, "ASID Productive Solutions: The Impact of Interior Design on
the Bottom Line," revealed that business decision-makers from
fast-growing small and mid-sized businesses, and also from the 1,000
largest corporations in the U.S., believed that improvements in office
design could increase employee productivity. They identified various
areas including accessibility, comfort, flexibility and privacy as
being key to having a productive workplace."
"In 1998, ASID released "Productive Workplaces: How Design Increases
Productivity." This study explored how design can influence
performance, change corporate culture and lead to a deeper
understanding of how office surroundings contribute to improved work
life."
"Following the "Productive Workplaces" white paper, further research,
"Recruiting and Retaining Quality Employees - by Design" (1999)
revealed some startling facts about why people decide to take a job,
or why they decide to leave it. Compensation was, of course, the top
motivating influence. The workplace environment ranked third, almost
tying for second place with the benefits package a company offers."
==
From ASID:
See "Productive Solutions. The Impact of Interior Design on the Bottom
Line." A Professional Paper From: The American Society of Interior
Designers, 3M, Cooper Lighting, DuPont, Haworth, Masland
http://www.asid.org/about_asid/products_services/pubs/asid_productive_solutions.pdf
"Productive Workplaces: How Design Increases Productivity -- Expert
Insights." Sponsored by: American Society of Interior Designers,
Armstrong World Industries, Collins & Aikman Floorcoverings,
Steelcase. http://www.asid.org/about_asid/products_services/pubs/productive_workplaces_whitepaper.pdf
==
Also read "Environmental Satisfaction, Personal Control and the
Positive Correlation to Increased Productivity," Prepared by Carol
Lomonaco and Dennis Miller. Johnson Controls, Inc.
http://www.johnsoncontrols.com/cg/PersEnv/pe_whitepaper.htm
==
I hope you find these references helpful for your research!
Sincerely,
umiat
Search Strategy
research on office design AND employee morale or satisfaction or retention
office design and architecture ANd employee morale
how office architecture and design effects employee satisfaction |
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