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Subject:
Difficlties renewing Symantec Internet Security
Category: Computers > Security Asked by: vaac-ga List Price: $3.00 |
Posted:
31 Jul 2005 13:22 PDT
Expires: 30 Aug 2005 13:22 PDT Question ID: 550138 |
I renewed my subscripton to Symantec internet security on july 19,05 upon their request. I immediately receved a confirmation that my subscription is renewed and that my credit card has been charged $ 46.94. I called my credit card and they confirmed that indeed this amount was chaged by Symantec. Nevertheless Symantec keeps reminding me every day that I "need to renew my subscription" I tried to write to them via the emails they provide to staighten things out but this email was returned as "undeliverable". The credit card has no telephone for them to whonm I could protest. Would anybody know how to straigten this out? |
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There is no answer at this time. |
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Subject:
Re: Difficlties renewing Symantec Internet Security
From: rassler2-ga on 12 Aug 2005 06:54 PDT |
In the past this has always been a problem with the Live update software itself. On the Symantec web site search for the 'Common Client Update'. Sometimes it updates and just asks you to restart the computer. But it has told me before to first uninstall the previous then re-install it from the web site or download. In case it asks you to do that remember to copy down product key, found in the 'About' box. |
Subject:
Re: Difficlties renewing Symantec Internet Security
From: pineyrules-ga on 16 Aug 2005 01:11 PDT |
Have you gone to this page and tried to work out the problem? http://www.symantec.com/techsupp/ Right side of the page is a button called Subscription Support for you to click Good luck with it all |
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