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Q: helpdesk software ( Answered,   0 Comments )
Question  
Subject: helpdesk software
Category: Computers > Software
Asked by: blokje1234-ga
List Price: $50.00
Posted: 31 Jul 2005 13:23 PDT
Expires: 30 Aug 2005 13:23 PDT
Question ID: 550140
ls,

i am looking for an overview / comparison of current helpdesk software
applications. The result should be an overview of web-enabled
(commercial or opensource)suppliers of helpdesk software, preferably
including pricing (setup and montlhy. It also should include an
overview of options so comparison between them is easy.

blokje1234-ga
Answer  
Subject: Re: helpdesk software
Answered By: hummer-ga on 31 Jul 2005 16:28 PDT
 
Hi blokje1234,

Ok, I think I've found just what you are looking for. "Help Desk
Research Comparison" reviews and compares all kinds of help desk
software and it's all there for you to use, free of charge.

Help Desk Resource Comparison
"Help desk software reviews, help desk software resources, help desk
software comparison charts, help desk software information, help desk
software discussion forums are collected and displayed for easy
reading & research.  All information is displayed so that you can find
the help desk software package that fits your needs best.  Many
different packages ranging from remotely hosted to locally installed
products, are all found here, arranged for easy comparison.  Read the
reviews and discussion forums to narrow your research even further.
When you find a few solutions that you like, add them to your own
research cart. When you return to HelpDesks.com all of your favorite
solutions will still be in your research cart, and you don't even have
to log in!"
"The product choices that are on our site have been listed by
manufacturers and researchers.  Each package is analyzed and checked
for validity, then listed in a user friendly chart form, that makes
comparing all of your options a breeze.  Every product listed on this
site can be compared to any other product, even if it is in a
different category..."
"We hope that this site will provide you with informative research so
that you can find the right solution for your needs..."
http://www.helpdesks.com/bd_allthew.html

First choose the type of software you are interested in:
http://www.helpdesks.com/

For example, at the following link you'll find 5 pages of "Completely
Web-Based" software. Click on "Big Chart View" to get a comparison of
the whole page or put any that interest you in your "Research Cart"
and move on to the next page. When you are finished, check their
boxes, click "Compare", and it will make a comparison chart for you of
the products you chose. Next, choose the "Big Chart View" tab to
include all of their features in the chart.
http://www.helpdesks.com/Completely_Web_Based/index.htm

I was happy to find this for you. If you have any questions or if I
misunderstood your question, please post a clarification request and
wait for me to respond before closing/rating my answer.

Thank you,
hummer

Google Search Terms Used: comparison help desk software chart reviews

Request for Answer Clarification by blokje1234-ga on 06 Aug 2005 00:33 PDT
dear hummer-ga,

this is not precisely what i mean. What i need is a birds- eye
overview, just like   you can find for social bookmark software on
this link http://www.irox.de/file_download/3

kind regards,

blokje1234-ga

Clarification of Answer by hummer-ga on 06 Aug 2005 05:13 PDT
Hi blokje1234,

I've looked at your social bookmark software chart and I don't quite
understand why you're not happy with Help Desk's comparison chart,
perhaps my instructions weren't as clear as they could've been.

Here is an example of a chart which you can make (hopefully you can
view my research cart):
http://www.helpdesks.com/cgi-bin/links2/search.cgi?formbutton1=Compare;;ID=434;ID=429;ID=497;ID=832;ID=754;ID=498;ID=557;ID=166;ID=161;ID=25;ID=771;ID=569;ID=311;ID=230;ID=369;ID=590;ID=396;ID=314;ID=722;ID=94;ID=174;ID=436;ID=226;ID=205;ID=278;ID=266;ID=430;ID=474;ID=157;ID=473;ID=383;ID=501&nh=1&d=3

Here is how I made it:

http://www.helpdesks.com/
1. Choose "Completely Web Based"
2. Click "Add to Research Cart" under the first listing.
3. Hit your back button
4. Click "Add to Research Cart" under the second listing.
5. Hit your back button
6. Continue until you've added the entire page.
7. Click "Research Cart" button in left column
8. Tick (select) all the items you have in your cart
9. Click the "Compare" button
10. Choose "Big Chart View"

You should now see a chart that is very much like the one you sent me,
giving a bird's eye view of options, including prices, of completely
web based software. "Local Software with Web" is another selection
here, http://www.helpdesks.com/ , if you prefer.

I agree that it's a little complicated to use, but that is because you
can choose what to put in or leave out of the chart. I can't imagine
finding a more comprehensive comparison for you (there are over 100
listings in the "Completely Web Based" alone, all features and prices
compared in the chart).

If, after viewing the chart that I made, it's still not what you are
looking for, please let me know exactly what is lacking. Also, if you
have any questions on how to make your own chart, let me know and I'll
try to help.

Regards,
hummer

Request for Answer Clarification by blokje1234-ga on 06 Aug 2005 13:19 PDT
hummer,

this is indeed what i am lookng for: i did not know how to use the website.

kind regards,

blokja1234-ga

Clarification of Answer by hummer-ga on 06 Aug 2005 13:47 PDT
Dear blokje1234,

Terrific news, thanks for letting me know! It's a great website, once
you get the hang of it. I'm sorry my instructions were a bit
lacklustre in my original post.

Sincerely,
hummer
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